Up to €25 or £100 in Bet Credits For New Customers
Get £20 in Free Bets when you stake £5 on sports!
Get £20 in Free Bets when you bet £5
Place £10 First Bet and Get £10 Free Bet
Bet £10 on Betdaq Virtuals and Get a £10 Free Bet
Up to £50 Welcome Bonus for New Members
Claim up to £100 in Free Bets with Redbet Welcome Bonus
100% Bonus worth up to €200 for New Stakers
100% Welcome Bonus up to €150 for New Players
Welcome Offer - Bet £10 Get £30 in Free Bets
100% up to £25 + £10 Safety Bet
Royal Ascot Welcome Offer - Bet £10 Get £40
Sports Welcome Offer - Bet £5 Get £30
100% Matched Deposit Free Bet up to £30
New Customer Exclusive - Bet €10 and Get €40 in Free Bets
£20 Free Bet Backup Bet offer
Get Connected online with £30 in Free Bets
Welcome Package of up to €250 on your first 4 deposits
Stake £30 and Claim £30 in Free Bets and Free Spins
£10 Risk Free First Bet with Promo Code YSKAEQ
Receive £20 in Free Bets when Staking £5
Claim your 100% Welcome Bonus up to €100 now
€40 Money Back as Bonus on your First Bet + €10 Casino Bonus
Sign up using promo code H30 & Get 2 x £15 Free Bets
€100 Welcome Bonus Gift for Your First Deposit
Double Your First Deposit up to €100
Up to €10 money back as a FreeBet!
Collect 3 Welcome Bonuses up to €170 (Finland)
€60 Free Bet for New Players from Denmark
€20 Free Bet for all new German Stakers
Win Big with Tips From Stakers CommunityAll tips
Up in the snowy mountain peaks of Stakersland you will find the Interwetten betting lodge tucked away.
The views are beautiful, the betting services are entertaining, but perhaps all that fresh air has gone to their heads or they have lost touch being so far away from the Stakersland betting hub. The Interwetten team have made some startling declarations over the years including how they claimed to have been offering sports betting, live betting, casino, and live casino since 1990. Considering that most of those betting services were not available back then, it seems like an odd claim to make. However, apart from those famous claims, Interwetten is still a renowned betting name with a respectable 232K staker community. Most of those making the journey up to the lodge are coming from Germany, Austria, and Switzerland which is around 155,000 in total, and so the German-speaking stakers are top priority here. It makes no surprise then to see the likes of Bundesliga football and handball, with winter ice hockey in-play markets all enjoying front row placement. Look beyond those top sports and you will also find other top-tier leagues from the UK, Spain, and Italy as their second-row market placement. Interwetten claim to have entered the esports market back in 1997 with an interview being cited on the CalvinAyre.com site. True or not, they are now offering a variety of esports such as, DOTA 2, League of legends, CS:GO, Starcraft 2 and Rainbow Six in today’s market.
Many of the limits found at Interwetten have been calculated to be sitting below the market average and a lot lower than the international bookmakers here at Stakersland. What we did find interesting though were the similarities in limits between Bet at Home and Interwetten, both of which were born in Austria. Whether this is simply a coincidence or not remains to be seen, but both only allow a maximum winning bet limit of €20,000 per day with a top €40,000 overall winning limit per staker per day. This is then extended through to a maximum weekly winning limit of €100,000 per staker with various stake limits being set to various betting offers as well. Our guys and girls and Staker HQ have projected that to payout the maximum winning from a single bet of €20,000, Interwetten would need to be online and taking bets for just 60 minutes. To payout the maximum weekly winning amount of €100,000 then it would take them eight hours of online running time to meet that demand. Most likely the Interwetten company would have sufficient cash available to payout these rather low maximum winnings within 24 hours, however, they clearly state that they reserve the right to process all withdrawals within a 10-day period. So, it is worth revealing that under those annual profits of €1 million, Interwetten would be able to pay out their maximum limits 10 times over before officially going under water and declaring bankruptcy. They might be trying to save their own back a little bit with such low limits, but this is always at the cost of the stakers who lack any chance of winning those larger amounts available at the international bookmakers.
A total of 232K stakers make up the Interwetten betting community and each one is wagering roughly €35-40 per month on the various markets. Continual growth has seen the bookmaker hit €2 billion in wagering and converts to €99.5M in gross gaming revenue.
As estimated by our financial controller team up in Staker HQ, the Interwetten gross gaming revenue per month stands at €9 Million as a whole which includes their sports, casino and live casino platforms. In terms of the end profit from each of their stakers then the numbers are estimated at around €35-40 per month. Interwetten has enjoyed a 30% wagering growth that managed to reach €2 billion back in 2019, this was the most successful year in their 30-year history. With a trading margin that sits just below 5%, Interwetten is yielding at €99.5M in gross gaming revenue annually. However, this does drop down further to below the €32 million marker which, we are led to believe, is leaving the owners with around €1 million in cash as their final overall profit, after all expenses and taxes have been accounted for. Interwetten’s closest rival at the moment is Bet at Home with their 300,000 staker community that is comprised of around 200,000 Germans and Austrians. From those stakers, they are currently generating roughly €143 million with a net profit of around €18 million or €1.5 million per month after operational costs. The second closest rival to Interwetten is Bet3000 with a smaller community of 140,000 stakers, but again most of those are coming from Germany and Austria. The general gross gaming revenue for Bet3000 is calculated at €48 million per year with a €30-40 average staker spend, which shows that they are squeezing out more revenue per staker than their Interwetten counterparts.
The local Austrian Interwetten team are targeting stakers from Germany, Austria and Switzerland who come to enjoy the betting entertainment at Stakersland. For all the years that they have claimed to be in business, they still have not managed to build a significant presence for any of those demographics though. According to our ticket sales, we can also observe a number of Greek and Spanish stakers in the queues who are looking to wager on both the Bundesliga and international markets inside the warmth of the Interwetten mountainside betting lodge.
Interwetten look to be active on the Askgamblers profile but there is little evidence showing that they interact with stakers on both the Trustpilot and LCB profiles. It doesn’t look as if they have changed this stance of communication as there looks to be little change over the years that these profiles have been open. A glimmer of hope comes from the responses on the Askgamblers site with unique messages and descriptions on the actions being taken to solve the problems. While you often see short reviews being posted on these sites, every now and then you will get complaints being made and those specific messages have been taken care of in the past by the Interwetten team. So, while this level of communication is not being carried out across the board, we do notice a certain level of effort being made by the team to help stakers out. Major issues that some of those stakers are mentioning include lengthy withdrawal timeframes, rigged games, rumours of scamming, and poor customer service in general. Minor issues include a lack of reasons being given for account closures, deposit problems, and the lack of ‘no-deposit’ bonus offers being available.
The Interwetten Trustpilot is yet to be claimed but this has not stopped stakers from making their voices being heard. 70% of the comments are negative and marked down as ‘bad’, 7% are down as ‘poor’. Most stakers complained about the inefficient customer service and deposit making problems. The rating has stayed low ever since the profile was created.
We found 25 comments and two resolved complaints on the profile and staker complaints included unaccepted withdrawals and funds not reaching bank accounts. Many were also unsatisfied with the withdrawal timeframe and with the fact that the first withdrawal should be made via wire transfer. The poor customer service also made another mention here, too.
You can find over 274 votes and 24 comments on the Interwetten LCB profile and most of these comments are neutral and marked down as ‘green’. There has been no clear change in the level of feedback here with some complaints relating to the welcome offer, the lack of no deposit bonuses, and once again their customer service team is considered ‘poor’.
Any stakers looking to take up their issues with Interwetten directly have two options at first. One is to call them up and state your issues over the phone and the second option is the email route. The average response time from the team is usually around 10 working days. If you then decide to take things further because you are not getting the correct level of service, or if you feel that the solution given to you is not satisfactory, you have a few options. Your first is to go through their official ADR who is eCOGRA, while your other options are either through the MGA or through the online dispute resolution platform.
If you want to vent your frustrations, or even sing your praises about Interwetten, then you will only receive a reply from the team on the Askgamblers profile. All other profiles are simply ignored.
The decision to only interact with stakers on just one social profile is a common running theme here at Stakersland, and whether this is purely down to a lack of resources or if they simply don’t feel the need to connect with every staker, we don’t know. What we do know is that they provide quite a high level of communication on the Askgamblers site with unique responses and detailed messages on how they can help, or how they did help. It’s a good start for Interwetten, but the question is why spend time delivering a good level of service on one profile when it would be just as easy to copy that across others. Perhaps it is the fact that most of the reviews are positive on the Askgamblers and LCB profiles, but it’s only good manners to say a simple ‘thank you’ for the kind words. It’s not the first time that we have been left scratching our heads at this type of ‘hit and miss’ service, and it probably will not be the last time, either.
Interwetten has managed to take the gold medal in our ‘design the most ridiculous bonus campaign in the whole universe of Stakersland’ competition with their main offer of '5 advantages in 5 steps'. Besides the unwelcoming welcome package, they are also offering Acca Insurance, Early Payout, and a Mobile Freebet deal which the Interwetten marketing team are awkwardly calling insurance bonuses.
“What I like at Interwetten is their Book of Dead free bet. If you are bored with sports but still a sports fans, you can just chill and play some slots to get another free bet to try again on the sports later on.”
“Three insurance promotions is just what I need. I love to bet, and these are the types of offers that will save my chance to get a win. If you would ask me whether I recommend them – Yes, I do. I would recommend them if they only had those three bet insurance offers as well.”
“I came here for sports only and I didn’t find anything decent to claim. As I bet on sports only there is nothing to take except their welcome bonus, which is very strange and unfair in my eyes.”
“They do not provide anything worthwhile for sports punters. All that you can find is a welcome bonus and various insurances which are not something I look for to keep on playing. And look at the requirements - deposit a lot and get nothing. That says it all.”
Similar to their Bet at Home rivals, everything happening at Interwetten is behind closed doors. They have a special team who are evaluating membership accounts and rewarding their stakers with no-deposit bonuses, but there are none of these bonus promotions being made available by Interwetten in public view. Here is a list of bonus offers that they do openly display on their promotional boards.
|promo name||promo type||requirements||restrictions|
The fairest way to €100!
|Other||Make a deposit and complete 5x qualifying bets with the odds of 1.7 or more||Sysbet bets and Skill games are excluded from this offer|
To be rewarded in this 'The fairest way to €100!' promotion, you are required to wager 5x the bonus amount which they call '5 advantages in 5 steps' - which does sound like a pyramid selling agency slogan to us. So, even if you deposit €100 you still get nothing at this point. To unlock your first €20 bonus, you need to wager €100 and you will need to do this four more times to complete the bonus offer. In a turnabout of events, what you usually need to wager to clear and withdraw your money, you need to do here to simply receive your bonus. It’s madness, really. However, we move on and just for the record, the minimum deposit amount is €10 and the minimum odds for qualifying bets are 1.7 or more.
|promo name||promo type||requirements||restrictions|
|early payout||Place a single bet on a team to win in the German Bundesliga||Live bets do not qualify for that promotion.|
You might be familiar with this promotion under the Early Payout title, which apparently was too complicated for Interwetten. So, either way, with this ‘2:0 Insurance!’ offer, Interwetten will settle your Bundesliga bet as a winner if your pick is leading by two goals. The offer is only available for the first registered single bet on a match day. As part of this particular offer, only wagers placed with real money will be paid back. As for the important bonus details, the maximum wager for a single bet, within the scope of this offer, is €25.
|promo name||promo type||requirements||restrictions|
|bore draw||Place a bet as per the promotion schedule, max bet up to €25||Live Betting is excluded from this promotion.|
Here we have another attempt to use a British favourite but has ultimately failed - this time we are speaking about Bore Draw which is now under the guise of the ‘0:0 Insurance!’ moniker. Under this promotion, your bet will be refunded should there be a draw. The promotion is limited to a specific schedule and the maximum payout amount is €25.
|promo name||promo type||requirements||restrictions|
Your first mobile bet is on the house!
|cashback||Place a single or combination bet via your smartphone or tablet with odds of at least 1.7||This promotion cannot be combined with the Starburst New Customer Free Bet promotion|
After 30 years of international success, Interwetten taps into the world of mobile gaming. For those stakers who are making their first bet using a mobile site and lose (let it be known that it is better for you to win here), Interwetten will refund your first stake. The maximum payout amount is €25, and the qualifying bet should be placed with odds of 1.7 or more. However, before requesting your mobile cashback bonus they are expecting you to deposit at least €20. There are further rules down the road as well with the promotion being available for new members who registered within the last 30 days.
Everything to do with the Interwetten bonus board seems to be upside down and any which way but the right way round. At Stakers HQ, we don’t mind bookmakers borrowing bonus ideas from others. It brings reassurance and familiarity to stakers and after all, those market standard bonuses from the likes of Paddy Power, Skybet, and Bet365 are market standard for a reason – stakers love them! So, it makes no sense to us that they have decided to rebadge the Early Payout and Bore Draw promotions as Insurance bets, which they are clearly not. A team of bonus experts is required here and then surely more stakers would be attracted to the mountain betting lodge of Interwetten. It strikes us that they are still hanging on and trying to prove their crown of ‘the first bookmaker after Intertops’, which funnily enough is not even true anyway!
The Interwetten platform is developed by an in-house team under the name of Sportsbook Software GmbH.
Our team of tech experts analyse and scrutinise all the bookmakers here at Stakersland, from the betting boulevards to the mountain top lodges of Interwetten. It’s up there in the mountains that our team have been thoroughly checking the betting tools and features of the Interwetten betting service. We do our best to ensure that you enjoy nothing but the best betting experiences here in the park, so read on to find out our full results of the Interwetten betting examination.
The first website was developed by Spektrumag who was a local Austrian company that provided online chat and retail e-shops for purchase. From a total of four available products, Interwetten had chosen the Wetten product and then self-proclaimed itself as the first online bookmaker after Intertops. Within two years they had launched the ASP.NET version of their Sportsbook and according to the notes on ‘webarchive’, the first official notice of an updated site was in December 1998. By following the social profiles of Interwetten, the in-house tech team was part of the Interwetten group up until 2010. However, as of 2011, a new company by the name of Sportsbook Software GmbH was formed and they are presently located at Rudolf-Hausner-Gasse 6 in Vienna. It was a logical name considering their line of work. After another 10 years of excellence in software development, we found out that Sportsbook Software had a total number of three customers, of which the first was Interwetten, the second was Interwetten Spain, and the third being Interwetten Greece. All logical naming once again and you can see a strict no-nonsense style of product development being played out by the company here.
Going forward, the technology is currently based on dated NET C# ASP, whereas NET 4.0 was released some 20 years ago. However, according to social profiles, many of their employees are happy and they enjoy working for Interwetten because of its multi-culturalism and the company tolerance levels. This can be further judged by employees stating that problems are actually getting resolved, as ex-employees confirmed that the overall company awareness is much better nowadays - 'It was much worse in the past. At the moment, you are always well informed. Important urgent information is on the intranet'. However, a slightly different opinion can be found from the departing CEO Werner Becher of Interwetten just before he left to join Sportradar - ‘the industry lacks innovation’. We would obviously agree with that statement from Becher in relation to the Austrian segment of bookmakers, and in particular when talking about Interwetten.
The major sport at Interwetten is football, and more specifically it is based around the Bundesliga matches with the biggest section of the revenue being generated via the live in-play markets. Other significant sports to mention here are handball, basketball, tennis and the ice hockey during the winter season. There is no player specific or geolocation preferences on either the .com or Spanish and Greek site mirrors either.
It’s a classic betting slip geared by code coming from the beginning of the millennium. Most likely you would be unable to take advantage of the live odds as they will expire by the time the slip eventually loads. Otherwise, it's a classic solution with Singles, Multiples, and System options. The accumulator misses out on correlated bets but there they have made an attempt to implement bankers and the cashout feature.
Here we have a properly equipped section with live in-play statistics which includes a visualisation widget and popular overalls - shots off target, shots on target, shots blocked, and corner kicks. The head to head data is displayed through a win probability segment which uses the results of prior matches. The detailed timeline integrated above the widget offers all the major incidents which are being represented by icons. In summary, this set of statistics is coming through from Betradar whilst being customised with the Interwetten colours.
Interwetten features live in-play football events with up to 31 markets per event which is certainly a constricted cover of the total markets coming from their supplier Betradar. In tennis they usually provide up to 36 live markets and 24 pre-live markets. For basketball they are offering stakers around 45 live and 119 pre-match markets in total.
The sports betting margins at Interwetten are found to be above the market average. For sports such as football, the pre-live markets go with the 4.81% margin and for live events they offer 5.21%. For tennis they range between 8.33% in pre-live and 7.98% for ongoing games, and in basketball you can find margins in and around the range of 5.88% in pre-match and 8.07% for live odds.
Pre-match events are equipped with a special icon that takes you to a set of external statistics in the form of a popup window. The results are then available via filters for Sport and League, though these do contain a limited set of information with only final scores being displayed. This might not be the most convenient source of information for those stakers who are betting on things like incidents, halftime markets, or goal scorers.
|Sports||margins||live margins||markets||live markets|
For all of Interwetten’s strange tech setups and even stranger claims of being one of the first online sportsbooks to be established, they do offer stakers a reasonable amount of value when it comes to betting margins. The football margin range is especially worth a mention with its 5.5-7.6% looking very useful compared to the likes of 7.1-11.7% on Betfair, and it even still looks good against the strength of Paddy Power with its 5.6-12.1% betting range. The tennis and basketball betting margins also look to be quite sturdy with a small margin ranges which helps to take away the cause of any unpredictability.
Let our financial team guide you through the checks and procedures at Interwetten. We take our time to double-check and verify all the financial data and the procedures in place to ensure that you fully understand what to expect when dealing with the Interwetten team. We suggest that you take the time to get yourself familiar with our detailed financial summary below.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
The promotions that Interwetten currently have on offer do not come with any specific restrictions on deposit methods. There are no restrictions within the terms and conditions, nor anything is mentioned within the bonus rules.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
Interwetten uses various databases from GB Group plc, Jumio Corporation, and Bisnode Austria GmbH to establish your identity. Besides that, data on staker activity and personal data may also be transferred into the framework of an early warning system to the European Sports Security Association (ESSA) and the respective sports federations. They also have notices about Facebook, Google, Pinterest, Twitter, and YouTube. For marketing, they are using Adjust GmbH, Connextra, Emarsys, and Google Ads. All things considered, despite the way they clearly mention how they share the data, you might be followed all across the internet after your first contact is made with Interwetten.
Personal Data Transparency
Will they inform me about the automated checks being performed?
The Interwetten terms and conditions informs stakers about the automated checks being used to verify the information provided by you in the first instance. Besides the KYC checks, they also clearly inform you about Politically Exposed Persons checks or those who are subject to any International Sanctions. These checks are carried out using a number of external databases. Interwetten also reserves the right to block or close PEP accounts if it deems it necessary to comply with its staker acceptance and risk policies.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
Interwetten do not communicate with stakers regarding financial issues on Trustpilot. There were just two withdrawal complaints registered on Askgamblers platform and both were resolved successfully on behalf of the stakers. Other social media profiles are not in use in relation to any complaint resolution service.
Are my banking transactions with the bookmaker private?
The name ‘Interwetten Gaming Ltd’ will appear in all your banking documents and there is no option to change this within the site.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
Approving or rejecting a withdrawal request may take up to five business days. At the same time, the FAQ section claims that all payouts will be processed within 24 hours. According to our tests it takes 24 hours for the transaction to go through the Interwetten internal procedures and up to 5 days to transfer the money by the payment provider. Slow withdrawals, considering that the first withdrawal must be made via bank transfer, is the main topic of finance-related complaints.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
The minimum withdrawal is €30 (€50 for bank transfer) but there is no upper limit mentioned. However, they do have lower end limits imposed on winnings made from wagering that starts at €10,000 per bet slip.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
The following withdrawal options were found: VISA/Mastercard, Maestro, Skrill, Skrill 1-tap, Neteller, EcoPayz, MuchBetter, Giropay, and the Bank transfer.
All inactive (no logins for 12 months or longer) accounts will be charged with a €5 fee per month by Interwetten. Additionally, the terms and conditions state that all deposits and pay-outs may be subject to an administrative fee of up to 5% to cover any transaction expenses. Another fee of up to 10% is also being charged by Interwetten in case the deposit was not or was only partially wagered before the withdrawal request was made. As Interwetten is paying taxes on winnings in Germany, all stakers from this country will have an additional 5% deducted from their winning amounts as well.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
Although the Source of Funds check is not named directly, it is included within the general verification description in the Interwetten terms and conditions and the according documents list is also given.
The Interwetten company has created its own character here at Stakersland and as such you are forced to follow their unnamed rules, which often come across as a bit vague to fully understand. For example, Interwetten reserves the exclusive and unfettered right to rule that your first withdrawal may be made only by bank transfer in order to validate your identity. Another example is where the overall time for a withdrawal to be finalised may vary due to different circumstances, but that a withdrawal attempt will be approved or denied within five business days - which is an excessively long time period in our eyes. Stakers are also informed about reasons for any delay if the time for the money to arrive at the players account exceeds 10 days, which again in our opinion is far too long as well. Elsewhere, there are several fees applied to withdrawals and deposits, as well as taxes excluded from German winnings and charges for inactive accounts. It is no surprise then that many stakers are complaining about the long and complex verification processes. The minimum withdrawal limit is higher than the industry standard and they do not have clear and transparent procedures for the source of wealth checks which is required under the fifth money laundering directive.
The Interwetten customer support team provide a reasonable level of service for their registered stakers, but there is the chance that those without an account will simply get ignored. The main issue with the support setup here at Interwetten is that they only deal with emails. The lack of live chat tools and telephone numbers results in stakers not being able to get instant assistance, and so they are always at the mercy of how long the team take to reply to each email. Additionally, there are no details in the terms and conditions that suggest any SLA or any other relevant information on the level of customer service that they aim to provide.
Support Speed & Resolution
How fast do they reply to my general queries?
Simple login issues or other generic queries may be solved within three minutes but could take up to two hours. We found that their replies were always short and formal.
Live Chat Access
Is the online live chat tool available on the site?
There is no live chat option at Interwetten. The agents did not provide us with any ‘no deposit’ bonuses and so we were advised to check their current offers. It takes them 2-5 minutes to reply to our bonus queries.
Support Team Competency
How quickly will the support team reply to complex queries?
It takes the team up to 7-10 minutes to get back to you with a reply on complex queries. However, they do not provide detailed information but simply advise you to read up on the corresponding rules on the sites.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
In relation to the sports betting queries, their replies are short, generic, and never informative. Some of our requests for information regarding odds and margins were not even replied to.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
The support agents do provide unregistered stakers with instructions and explanations, however, their replies were not detailed to answer our questions fully. The tone of the conversation was neutral throughout with no sense of a human touch or willingness to convert us into a member.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
As we approached the subject of bonuses and whether they could offer us something, they always reacted with short impersonal messages.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
The withdrawal and deposit information that was provided by the team was partially incorrect when compared against the official details on the website and in the terms and conditions.
Willingness to Help Out
Will the support representatives help me navigate around their website?
In terms of navigating the site, the agents provided us with links and detailed directions on our first request. If they did provide us with extra details, then they would give a short instruction only.
Does the support team have a high tolerance level for repeated bonus requests?
After our repeated bonus requests, we found that their emails remained formal and they refused repeatedly to provide any ‘no deposit’ bonuses. After a while they simply stopped replying to our emails.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The FAQ section has a tree-like structure at Interwetten. The most popular questions are grouped according to the topic and there is a list of categories on the left-hand side for quick access.
The customer support team here at Interwetten is slimline and there is only one way to contact the Interwetten customer support which is via email. The fact that some of our queries had to be sent over repeatedly in order to get a reply really goes to show the incompetency of the team, or perhaps it is purely down to a lack of focus on the customer support section of their site. Either way, we expect more here at Stakersland.
However, should you run into any problems when using the Interwetten betting services then we hope that this short FAQ can help you:
Are you able to complain with Interwetten?
There is a phone number and an email to lodge a complaint with Interwetten. The corresponding department then has up to 10 days to provide a resolution.
Where to complain if they refuse the withdrawal?
All staker disputes should be submitted to eCOGRA, their ADR. It may also be escalated to MGA or the ODR platform depending on the nature of the issue.
How do players rate Interwetten customer service?
Stakers rate their customer service negatively because of the representatives not being friendly and the lack of individual service. Some stakers were often provided with incomplete or incorrect information as well.
Up or down
The betting lodge of Interwetten high up on the snowy mountainside manages to source a lot of power as it currently enjoys a decent 99.91% uptime, it rarely goes down and when it does, then it is only for a few minutes during the month. It speaks a lot about the great coordination between the team members of this high-tech office running technology libraries released back in 2000. It shouldn’t really work but it does. Stakers can definitely rely on the Interwetten service to be online and taking bets in the land of Stakers. According to the Google Page Speed tests, it is rated very highly as well with an 82/100 page opening speed which is well above the industry standard. Well done to Interwetten considering the technology being used.
Interwetten using ASP.NET version 4.0 for their backend which is rather dated having been initially released back on January 5, 2002. This technology is not suitable for modern applications and it is also subject to a never-ending list of known vulnerabilities. For their frontend, another obsolete technology has found its home - the good old jQuery has shown its face with the full colours of Interwetten. It was the most popular JS library in the early 2000s, when there were no other options like we enjoy today such as React, Angular or Vue. The choice of ASP.NET 4.0 and jQuery shows the company's inability to move forward to a modern stack, as this would require the team starting again from scratch.
There were no attempts made as we see it by the Interwetten technical team to protect their servers from outside attacks and instead of using Cloudflare or Akamai, you are being taken directly to Austria with every opening of the website. They maintain a public autonomous system number AS43916 with 256 IP addresses assigned, some of these will most likely route your query to their development computers in Vienna. No doubt that they have a firewall in place though which could easily handle 100 mbits of data transfer, just like your modern MacBook.
Interwetten uses a certificate issued by DigiCert with the annual cost of $650. The Sha-256 encryption algorithm with a key of 2048 bits allows the development team to reliably encrypt all user data on all interwetten.com domains and subdomains. This is standard practice for bookmakers and all the SSL security boxes are ticked here.
In conclusion, we can obviously see that the technical team of Interwetten are clinging on to its former glory and also those overhanging unreliable facts of them claiming to be the second ever online bookmaker. But time inexorably goes on and this requires bookmakers to be the first in something new. Interwetten then could have been the first bookmaker to have switched from .Net 4.0 to Golang and React, these are the facts that we want to see at Stakersland. Yes, there was a slight design change around the 2014 era, but this was merely a patchwork attempt and not the type of development that excites us up here at Stakersland HQ.
countries where Interwetten is licensed
What documents do Interwetten requires for account verification?
Interwetten reserve the right to carry out check requests in accordance with iGaming laws and regulations, and so stakers will be asked to submit all the necessary documents as an official proof of identity at any given time. Checks will also be carried out when you roll over the €2,000 deposit mark within any rolling 180 day period. The usual documents will be requested such as a valid ID, passports, personal identity cards, utility bills, and official certificates and statements. It also states within the terms and conditions that Interwetten reserve the right to retain any staker funds/winnings until the documents are submitted and approved. We also found no clear details on any established Source of Funds and/or Source of Wealth checks, in terms of the documents and procedures which are in line with the 4MLD and 5MLD requirements.
How long does it take them to settle the bets and payout?
No information about bet settlement timeframes were found on the Interwetten website. They mentioned the payout period is 24 hours, but it might take much longer for the funds to reach personal bank accounts. This can often take up to five working days in line with their terms and conditions, sometimes longer than 10 days according to several online reviews that have been left by stakers.
How to request a withdrawal and how long it may take?
Withdrawals are only available for fully verified stakers in their personal account section. For security reasons, the first withdrawal requested must always be via bank transfer only. The time period for your withdrawal to be completed may change due to varying situations, but it is mentioned that all requests will be approved or denied within five business days. Stakers will also be informed about any withdrawals taking longer than 10 days to arrive in accounts. Also, as a general rule, all funds that have been paid into Interwetten staker accounts should be paid out in the same way as the initial deposit was made, wherever possible.
Are multiple accounts allowed?
Each and every staker can open only one account in line with the Interwetten terms and conditions. It also states that using identical email addresses in different Interwetten accounts is forbidden. Therefore, should any staker decide to try and open another account after his/her Interwetten account was closed or limited for whatever reason that might be, the team hold various rights against all those related accounts. They are able to close accounts and cancel bets and transactions and also exclude those stakers from placing any bets at Interwetten in the future.
Is it safe to open an account with Interwetten?
Interwetten is licenced by the gaming authorities of three countries and is compliant with the official regulations. On the other hand, a lot of stakers have been complaining about the complexity of the verification procedure, making it difficult or even impossible to withdraw their winnings and account funds. In regard to the overall limits and the profits being made by the Interwetten board then we would suggest that they have enough funds to payout all winning bets and so from that point of view, opening an account at Interwetten is safe.
VPN Usage - legal or not?
VPN usage is not mentioned in the Interwetten terms and conditions nor can it be found on any other page of the website. However, the list of what can be considered fraudulent activity contains “the use of impermissible software tools”. They do not specify what these tools are, but this clause might well be used against players who try to use VPN on the Interwetten site. Saying all that, the site and accounts are technically accessible under VPN connections but we obviously advise against such actions.