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Cashpoint had some prime Stakersland real estate in their eyes and with a heritage that spans back to 1996, many stakers and the Cashpoint team themselves thought that their freelance bookmaker agency would break the monopoly of the global names here in the park. Giving the power back to stakers through betting booths and kiosks was the idea.
But, like many other bookmaker dreams, it just was not meant to be. Formed in Austria, where it seems most of the wild bookmaker ideas and dreams are born, Cashpoint now offer their service to a small community of 47K stakers. Austria is the priority here with some small groups of Germans coming over too, however, their other xTip betting brand was created specifically for those on the other side of the Austrian border. The main sports here at Cashpoint include most Bundesliga events with a priority on live in-play football fixtures. You will also find other sports like basketball, tennis, and handball with a special focus on Austrian and German events, and any international matches are likely to be followed if a local team is involved as well. We found that they also include the majority of the top esports tournaments and leagues for their small staker community with games like Dota 2, League of Legends, and CS:GO all closely followed.
It is a rare opportunity to see a bookmaker without maximum payouts defined within their terms and conditions. Instead, they approach the maximum winnings through the onsite FAQ area and the maximum payout from a single bet is defined as €100,000. To payout the maximum winnings which is defined within their Frequently Asked Questions section, they would need to be taking bets and deposits from its main business in Stakersland for roughly one day and eight hours. Due to the company’s large administrative expenses, just two to three maximum winnings in one day could end up being a significant hit against their revenues. It has been calculated then, by our own maths models, that the appropriate funds would not be available to payout your winnings within a 24-hour period. On the other hand, the company is a subsidiary of the billionaire company Gauselmann, and so this should mean that there would be no payout difficulties and that the parent company would most likely source the funds within a few hours.
Cashpoint currently operates a small 47K community and these stakers are generating €28M in gross gaming revenue per annum. The €100,000 limits seem to be enough in keeping the stakers satisfied here as they are spending between €35-45 each per month.
As estimated by the sales office here at Stakers HQ, the online Cashpoint community generates around €2-3 Million in monthly gross gaming revenue, with an average spend by Austrian players coming in at around the €35-45 mark. The annual gross gaming revenue stands, therefore, at around €28M for the twelve-month period. While Cashpoint claims to reach €2.6 billion in total bets placed, this could be true, but speaking of the overall profits, Cashpoint Holdings generates around €130 million across all of its franchises in Stakersland. From that €130 million, around €91 million goes to its partners and so the outstanding amount is hardly a sufficient enough amount to cover the administrative expenses. They do, however, make a few hundred thousand euros from other income streams but again, we are not talking huge profits here. The major rival of Cashpoint in Austria is Admiral with their €33-35 million in gross gaming revenue being generated within the world of Stakers. Looking at Admiral’s parent company, the total annual revenue of the Novomatic group reaches €5 billion which was bringing the shareholders a net income of €150 million annually. The second competitor that we would like to bring up is the Interwetten bookmaker, who enjoyed a 30% growth that reached €2 billion in total betting volumes. With the trading margin just below 5%, Interwetten yields at €99.5 million in gross gaming revenue annually. Again, additional costs take this figure further down to the €32 million mark, leaving the owners with roughly €1 million in cash as their end profit after all those expenses and taxes.
As clearly seen from our state-of-the-art 5G global surveillance system at Stakersland, more than 32,000 Austrian stakers walk through the Cashpoint turnstiles every month. As many as 5,000 German stakers are also keen to come and figure out the betting services made available by Cashpoint.
|Austria||Denmark||United Kingdom||United States|
The Cashpoint team clearly make no attempt to discuss staker matters on the social media profiles such as Askgamblers, LCB, and Trustpilot. Along with the lack of feedback, there is also no ratings to be found on the Askgamblers profile, and only a rating based on the Danish site of Cashback on LCB. Trustpilot itself does not read well with a low 1.6 out 5 stars rating. We could, however, find out the major issues that stakers are enquiring about on these sites and the ones that came up time and time again were the poor customer service, misleading bonus promotions, and voided bets. One or two minor issues about delayed payouts, confiscating funds, betting limits, and deposit problems were also mentioned.
85% of the reviews on Trustpilot are marked as “bad” and 7% are marked down as “poor”. Stakers mostly complain about the poor customer service, misleading bonus promotions and voided bets. This low rating has always been the way at Trustpilot with no signs of improvement on the horizon.
The overall rating is not given. There are no reviews and only one complaint which is still marked as unresolved and it concerns the problem about a delayed withdrawal.
Stakers can report their own issues and problems about Cashpoint to the customer service email and the average resolution time here is two days. Moving forward, you can then take your disputes further up to their official ADR, the Malta Gaming Authority. The choice to contact the Online Dispute Resolution platform is also an alternative option.
The Cashpoint agents do not interact with their stakers when it comes to complaints and betting matters, so those message about misleading promotions and voided bets will remain unanswered.
The conclusion of the Cashpoint social interaction is going to be short and not very sweet. The fact that they simply decide against communicating with their own stakers means that we can’t make too many judgements on the level of their service, apart from that they really should start some line of communication between themselves and their staker community. The only saving point here is that you can open up a line of contact with the MGA and/or the Online Dispute Resolution platform, just don’t go expecting any resolution from those Askgambler, LCB, and Trustpilot sites any time soon though.
Cashpoint approaches the bonus world with their straight up ‘100% up to €100’ casino-style welcome bonus. There are no free bets, insurances, accas, profit boosts or any other promotion that would help you to determine that Cashpoint is an actual bookmaker here at Stakersland. There is, however, a tournament, with lottery-style weekly rewards paid in cash for real money stakers which is something to look forward to, we think.
“I enjoyed their €200,000 competition promotion. It’s simple and easy to follow - just place bets and climb up the ladder. I just hope that I’m the one who will get the huge reward.”
“I really love combined bets and increased winnings of up to 30%, this is just what I needed. Of course, I won’t add 30 picks, but the 5% for a 5+ bet already looks like decent value for me.”
“Another site without free bets. For my welcome bonus, I should also wager the reward three times? What a joke. I believed that they would have been offering something better.”
“The promotion list is not wide enough for me. There is just a welcome bonus, a bonus for using the app, tournaments, and a combi bonus. No free bet clubs, no early payouts, no odds boosts. I don’t think that I will be playing there.”
For a bookmaker trying to make an impression at Stakersland, they really have fallen at the first hurdle with a lack of decent bonus promotions. We understand that they are trying to be different but stakers love a certain style of bonus, and they have for some reason completely ignored that fact. All is not lost though as there is some value to be found, let us talk you through the promotions available right now.
|promo name||promo type||requirements||restrictions|
€100 Welcome Bonus Gift for Your First Deposit
|welcome bonus||Minimum deposit of €10||Available for new stakers from Austria only|
There are only a few places, such as Cashpoint and Bet3000, left in the land of Stakers where the business owners are offering cash to new members for entering the premises. Don’t get us wrong, there is no trap here as far as we can make out. This casino style bonus for new members that doubles your deposit up to €100 is worth considering. The first thing is that you have to be Austrian, for the second you have to have at least €10 in cash available. As soon as the verification of your account is completed and the deposit is made, you are required to wager the funds 3 times at the odds of 1.90+ to complete the requirements. We know that this is something that will not please some stakers right from the start though.
|promo name||promo type||requirements||restrictions|
|Challenge||Bet €5 or more||Tickets are used at the random selection weekly|
Yet another casino style tournament that you would normally expect from somewhere like Casumo or Mr Green, and definitely not from an established fixed-odds bookmaker. But anyway, there is no opt-in required to join the promotion and you are only required to place a qualifying bet of at least €5. Each qualifying bet counts as a ticket with the winners being randomly chosen from the list. Whether you like it or not, that is just the way it is, but at least the entry fee is not so intimidating.
|promo name||promo type||requirements||restrictions|
Mobile App Bonus
|Other||Make a deposit of at least €10 via the app and place qualifying bets||Available for stakers from Austria only|
There is a little challenge that comes with this promotion. You are required to install a computer software program and use it for betting with Cashpoint. We are not sure why they need it, but as a verified customer you are required to deposit via the app to be credited with €20 in bonus credits. These €20 credits you are then required to wager at once on sports. However, it is then all yours and available for withdrawal through the online site.
|promo name||promo type||requirements||restrictions|
|combined bonus||Accas with 3+ selections||Available for stakers from Austria only|
For those of you stakers who enjoy betting with greater risks involved, Cashpoint is offering a reward paid in cash for accumulators containing 3+ picks. Starting with accas of three selections placed at odds of 1.51+, your bonus increases for each pick to a maximum amount of 30% (where that 30% is connected to a 30 selection acca, which sounds too much to us). The bonus is called +30% xTreme Bonus and we could state the conditions are indeed extreme and should be revised by the marketing team.
|promo name||promo type||requirements||restrictions|
|cashback||Opt-in is required||Available for stakers from Austria only|
Here we have a member program based on real-money wagering and your points are collected through real-money bets on sports and live events. The points can be converted to bonus credit whenever you reach 5,000 points or more. The Silver level starts from 0 to 4,999 points, Gold is from 5,000 to 19,999 and increases your point conversion by 20%. The Platinum level starts from 20,000 and boosts your points by 50%. However, they do not clearly state the official exchange rate of the points and this might cause confusion with stakers.
In our understanding, should the Cashpoint bookmaker want to stay afloat then it needs some serious marketing revisions and some further software development to include better promotions here. There is not even a 'free bet' word across the promotion list and this is something that is promoted a lot all over Stakersland by many other bookmakers. Even those +30% combined bonuses that are featured with the ‘xTreme’ phrase requires accumulators with 30 picks, and that is nowhere near what we would call fair for loyal brand stakers. They do, however, make a generous offer for new stakers entering the Cashpoint grounds with €100 paid in cash, although some people will be turning their nose up at the 3x turnover requirements that are connected.
Cashpoint develop their own sportsbook software which focuses on a unique layout of betting markets.
Stakersland is committed to providing the best betting experiences and this revolves around keeping a tight grip on what betting tools and features are being offered in the park. If you want to find out what Cashpoint are offering at the moment, then read on as we uncover all the sportsbook features and development details.
Cashpoint develops its own technology and betting infrastructure from its own offices in Gerasdorf bei Wien, which is a town in the district of Korneuburg that is located in Lower Austria. For those who have decided to move there for work, Cashpoint has even stepped up to offer Sodexo meal allowances as an extra benefit. Meal allowances aside, Cashpoint is a LAMP-based society that is developing software using good old Linux, Apache, MySQL and PHP, with nothing more required, or so it seems. The backend is written in PHP with additional frameworks of Laravel and Yii. For the frontend, we found that they are using Angular from Google. The gross collective wage for this position starts at €3,114 per month with a net take-home of around €2,000. The RedHat server administrator earns about €114 less with a gross pay of about €3,000 per month, according to various job postings.
Unlike the majority of bookmakers in Stakersland, Cashpoint features market types at the highest level instead of individual leagues and events. They are obviously trying to change the rules of the betting game and this way the 1X2 is the most popular product. Within those markets you would still notice Bundesliga events of football, basketball, and ice hockey that are played in Austria and Germany. In line with those, German events connected to overseas as well as top European leagues are also advertised across the sportsbook and marketing materials.
The standard Austrian betting slip is in use at Cashpoint with both Combined and Single ways wagering available. System bets are included in with Banker bets, but are missing custom options such as Goliath, Yankee, and Trixie bets. Cashout is available on pending bets with both partial and full modes in use.
Austria does a have blanket ban on live in-play betting, but Austrians can still access these features from the offshore Cashpoint server in Malta. These live in-play matches come with visualisation widgets as well as useful overalls such as yellow cards, corners, ball possession, and performance data. Other details on last match stats, head to head, standings, and present form is also made available via a Sportradar widget feed.
Cashpoint gives stakers up to 160 markets across top tier football events. For a sport like tennis then they usually provide about 43 markets in pre-live and 14 during the event. Something like basketball sees the bookmaker trading 28 pre-live and 38 live markets, and you will likely find 36 pre-live and 16 live markets for ice hockey.
Cashpoint’s sports betting margins are mostly in line with the market average. If we take a look at three popular sports then football offers an excellent range of 2% for pre-live events and 4.65% for live football matches, tennis comes with 9.18% before the start and 5.47% after it, and for a sport like basketball the margin is based around the figure of 5.28% for pre-game odds and 5.82% in live.
If you take a look at events before the kick-off then you can click through to external links with standings, last matches, present form, and head to head, as well as player specific statistics for the most popular events. The results for the events are available in real time and these details include the score, statistics, and overall settlement data for the major markets.
|Sports||margins||live margins||markets||live markets|
Cashpoint might be doing a few things wrong at Stakersland, but their betting margins are something to be proud of. Take their tight 2-4% margin range across the football markets, this is superb value for money compared against some of the Stakersland heavyweights such as Betfair who offer a 7.1-11.7% margin range. Other sports at Cashpoint also benefit from small ranges that do hold their own against the other popular bookmakers. This must be one of the highlights for stakers and one of the main reasons for the Cashpoint community to be alive and still betting after all these years.
It is our aim to give you nothing but thoroughly checked and verified information, so with that in the front of our minds, we carry out extensive tests on all the processes and procedures carried out throughout the park. Below you will find all the facts and details that we found within the grounds of the Cashpoint bookmaker.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
Cashpoint deposit bonuses are available with all the deposit methods that they have on offer.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
Personal Data Transparency
Will they inform me about the automated checks being performed?
The Cashpoint Data Protection page states that your personal data will be checked by their system against a number of databases, but the exact names are not mentioned.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
Cashpoint is not actively communicating with their stakers and they are ignoring the Trustpilot profile with finance-related comments. The only complaint registered on Askgamblers also remains without any sign of a reply.
Are my banking transactions with the bookmaker private?
The Cashpoint (Malta) Ltd or Cashpoint Malta Limited names will always be visible in your banking documents and transaction details.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
According to our tests, the withdrawals are processed within the same working day and this matches the information provided by the customer service team. After the approval, bank transfers may then take 3-5 working days to be processed inside the EU, and 5-7 days outside of it. Skrill withdrawals are instant. On the other hand, there is no reason why SEPA transfers could not be processed the same day it was approved from the Cashpoint side of things. As a result, there have been some complaints from stakers about delayed payouts and/or frozen balances.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
The minimum withdrawal amount at Cashpoint is currently set to €10, and the maximum limit is undefined in the terms and conditions.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
You can withdraw your Cashpoint funds using bank transfer and Skrill, all other payment methods are only available for depositing funds. No fees are charged either, as long as the IBAN and SWIFT details provided are correct, for transfers inside the EU. For transfers outside the EU, fees may apply.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
Cashpoint offers a very limited number of withdrawal options, and for those not able to use e-wallets for whatever reason, withdrawals will be taking much longer - from 3 to 5 days within the EU and from 5 to 7 days outside of it. The problems continue as there is no established source of funds and source of wealth procedures in line with the 4th and 5th MLD directives, there is also nothing within the terms and conditions that explains money protection and any of the financial procedures. Of course, all members of Stakersland would expect Cashpoint to be a more open and transparent company, and it is definitely the time to start up and open the communication lines across the social networks with its nearest and dearest stakers.
The Stakers team were hopeful that the Cashpoint customer support team would be holding a higher level of service compared to their non-existent social scene interaction levels. After our testing, we found that this only true in some parts. The fact that the only support channel available is via email is not the greatest of starts. Then finding out that agents will often only reply if you are already a Cashpoint member leaves us with another feeling of being let down by this team. Sports betting queries are only available between the hours of 10.00-10.00 CEST, and according to a support agent, the department for general Cashpoint requests and account verifications are available from 8.30-5.00 CEST. There is no mention of any SLA or any other information in the general terms and conditions either, so again we will revert back to our own testing results to give you a full summary of their customer support service.
Support Speed & Resolution
How fast do they reply to my general queries?
It takes the representatives about 20-30 minutes to get back to you with a solution for general issues. We found the answers to be polite but without much detail.
Live Chat Access
Is the online live chat tool available on the site?
Live chat is not available, and the agents did not reply to bonus requests from unregistered stakers either. The waiting time for an email response can take up to seven days, so it is obvious that they are not taking their customer service seriously, nor do they consider this part of the business as a vital element to their future success story.
Support Team Competency
How quickly will the support team reply to complex queries?
It may take agents 1.5-7 hours to get back with a reply to complex questions via email, so clearly you are not going to stop by for a quick chat when asking why your browser is giving you an error in the betting slip.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
The customer service team confirmed that they are not dealing with technical issues related to sports betting. Still, the answers are slow and the unwilling customer service agents are not making a single effort to close those knowledge holes established from their basic training.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
Emails from unregistered stakers were not replied to in most cases. We were only able to contact the department for general issues and verification queries as an unregistered staker. They simply do not care and being a registered staker or not, it makes no difference against a busy front line of customer service agents.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
We found the agent replies to be polite when requesting extra bonuses and they used a mixture of generic templates and their own wording to inform us that bonuses were not available.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
The withdrawal and deposit information sent over by the Cashpoint support team matches the information stated on the site in their terms and conditions.
Willingness to Help Out
Will the support representatives help me navigate around their website?
The emails that we received relating to assistance with navigating their site contained links to the requested information, they also provided sufficient screenshots and directions.
Does the support team have a high tolerance level for repeated bonus requests?
Throughout our repeated bonus requests, we found that their replies remained polite, but no bonuses were ever credited.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The Helpdesk is quite limited with only a few general matters being addressed. The FAQ section is one of the categories available and it contains a list of popular questions including things like the maximum bet limit amount.
Cashpoint is very much a development office and concentrates on B2B relationships rather than dealing with their end customers. They do have a few people dealing with stakers but despite working from the same office as the developers, their ignorance clearly stunts their chances of growing as an international or even local betting brand. Emails from the support team, their main line of contact, are not detailed and due to there being no SLA in place, they are free to ignore emails. We definitely found more negatives here with stakers being asked to find the information themselves even if there is nothing relative on the site, waiting times for a reply can take up to seven hours, and don’t expect a response if you have not yet created a Cashpoint account. All in all, the support team failed the majority of our tests and we found this level of service to be unacceptable within Stakersland.
Read on to find our own Cashpoint FAQ which has been designed to show you how to deal with issues at the site:
Are you able to complain with Cashpoint?
Any complaints should be raised with the customer support via email. Team representatives should then provide a resolution within two days.
Where to complain if they refuse the withdrawal?
Stakers may submit a complaint to the ADR Group via the Online Dispute Resolution platform or to the Cashpoint regulator, the MGA.
How do stakers rate the Cashpoint customer service?
Stakers complain about the long waiting times and email replies not being informative enough.
Up or down
Enter the virtual doors of Cashpoint and you’ll enjoy an almost perfect uptime rate of 99.99%, so there is not much chance of being locked outside here at all. It is an excellent result for this bookmaker that obviously struggles with problems elsewhere, but that 99.99% does allow them to take the number one position for the uptime rate at least. Further testing does show some major stumbling blocks though and especially so with the Google Page Speed tests. Their desktop scored 34/100 and the mobile, well, it hit a 6/100 rating. It is one of the lowest we have seen so far, and we estimated a 15-25 second waiting time on average which is far too long in this day and age.
The frontend is well optimised from the point of communication, with all API requests using secure HTTPs and the dynamic data is delivered through websockets. The backend of the system is implemented in PHP and this could be a possible bottleneck should their staker base start to grow. The client part of the site is based on Angular from Google. The constantly updated libraries give an indication that developers are following the trends and most importantly, the new tech releases. It is worth mentioning the size of the JS bundle of 1.2 mb, this puts it in line with top UK bookmakers Paddy Power and Betfair.
There is no external barrier that protects their servers with all requests being routed directly to the Austrian data center, and as such it leaves it vulnerable to external infiltration and volume-based attacks. On the other hand, there are a few nuances due to some JS applications that work stand-alone, meaning that there are no overheads for the server. According to job listings, Cashpoint is using Redhat OS and they previously employed both Amazon AWS and Azure as their cloud solution, but apparently due to associated and significant costs those are no longer an option.
Cashpoint is using a DigiCert certificate worth $1,020 per annum. The certificate is of the multidomain type and extends to the domains cashpoint.com, casino.cashpoint.com, m.cashpoint.com, mobile.cashpoint.com, v3.cashpoint.com, www.cashpoint.com. The certificate is using 256-bit encryption algorithm and a 2048-bit root key, as to be expected. Our tech expert team admits that an EV-signed certificate would have significantly increased the security of the end users and this should be considered by the Cashpoint development team.
countries where Cashpoint is licensed
What documents do Cashpoint require for account verification?
For the necessary identity checks, Cashpoint may ask their stakers to provide a copy of a valid identity document that has been issued by a competent authority of a recognized state or country. For example, a passport, personal identity card, driving licence; gas, water, or electricity bill or a property rental agreement; a copy of a bank statement, or an account statement of a personal ewallet. Furthermore, we found that neither of the terms and conditions or the FAQ and Privacy Policies describe the necessary information on the source of funds/wealth checks. It is made clear that their own finance team will carry out checks before a withdrawal, but the documents required are not listed.
How long does it take them to settle the bets and payout?
Bet settlement is carried out during the game and immediately upon resolution in case of live-bets. Pre-live event bets are settled once the official results reach Cashpoint from their partners. While they do not disclose the names of the companies that they work with regarding their results, the Stakersland team discovered that Cashpoint does use official Sportradar feeds. And as such, for Austrian, German, and major European leagues we find that the bet settlement is instant, especially for events that are based on live in-play markets. The lower league events can take up to 24 hours as they are often linked to official results that are coming through the morning after.
How to request a withdrawal and how long it may take?
Withdrawals are processed the same working day and these results from our tests do match those details from the support agents. Once the approval has been verified, your money will take around 3-5 days for bank transfers within the EU and around 5-7 days outside the EU. Transfers using Skrill are instant and there are no fees being charged as long as you supply the right SWIFT and IBAN details. However, there might be fees when moving money to outside of the EU.
Are multiple accounts allowed?
The Cashpoint terms and conditions only allow one staker account to be opened by the same person at any one time. So, you should be made aware that all winnings collected on duplicate accounts will be void if you are found to be using and creating multiple accounts at Cashpoint.
Is it safe to open an account with Cashpoint?
Cashpoint Limited is a fully licensed company with clean records regarding regulation compliance. They do perform identity checking procedures in line with European laws and AML policies. On the other hand, there were some complaints about payouts being delayed and accounts being suspended or closed. Due to the lack of communication with their stakers, in many cases, the reasons of such actions remain unclear. We should also make it clear that with both their maximum winning limits and revenue in mind, it has been calculated that funds would likely not be made available within any 24-hour period. But having the backing of the billionaire Gauselmann Group is something to take into consideration and so there is a considerable source of funds if they do get into financial trouble.
VPN Usage - legal or not?
The Cashpoint system checks the geolocation and IP addresses of all stakers, and their betting website will not be accessible from any of the restricted countries. There are some VPNs that help to avoid such restriction and allow you to access the website but registering an account from a restricted territory or jurisdiction with VPN will not be tolerated when detected.