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The Expekt bookmaker’s betting agency is barely noticeable and can only be found tucked away in the shadows of the bigger betting venues here at Stakersland.
Most stakers walk by without noticing the small and inconspicuous entrance, but a small politically driven community did make the decision to take a further look on their travels around the park. It’s a self-proclaimed pan-European betting union, so don’t go expecting to see a dominant nationality here at Expekt. Of the 21K stakers who made the uncommon decision to find out what founders Christian Haupt and Conny Gesar have in store, we uncovered frequent ticket sales from Germans, Swedes, and Finns. One or two British stakers also took it upon themselves to take a closer look, but obviously moved on when they found out that there was much more on offer elsewhere. Expekt has positioned itself as an international bookmaker with a major focus on European leagues. The English Premier League, La Liga, Italian Serie A, the Portuguese Primera, and Norwegian Eliteserian. It’s a mixed bag and there is no attention being made to local staker specifics. So, here we have an international bookmaker with a European community and so it all looks a bit back to front at the moment. The name Expekt conjures up images of a wide-ranging sports betting market where stakers can ‘expect’ to bet on anything and everything, sadly this is not the case though. The CS:GO and Dota 2 events are covered but this modern esports betting market lacks any depth.
An overall number of 21K stakers make up the community here and they are currently wagering up to €35-45 per month on the betting markets. The annual gross gaming revenue is calculated at €15M and the Expekt stakers can enjoy limits of up to €500,000 per week.
The Stakers financial team estimates that a rough gross gaming revenue figure of around €1-2 Million is being generated from the Expekt operations on a monthly basis. The prorated per staker amount is, therefore, around €35-45 a month and in line with typical German bookmaker market averages. The annual gross gaming revenue of Expekt stands at €15M in GGR for a 12 month period and after the expenditure and expenses, it leaves the owners, Mangas Group, with around €3.5 million in net profit. Speaking of the Mangas Group’s overall revenues, they are currently recorded at €45 million per annum with final profits of €10 million. However, this is only part of the income which has been generated from their BetClic operation and excludes revenues in France, Portugal and Poland – all of which are managed by separate dedicated licenses. The closest competitor of equal scope with clear German presence is Tipwin. The annual gross gaming revenue of Tipwin stands at around €30 million with end profits set to the €3-3.5 million mark. Another obvious competitor that competes with Expekt in Germany side by side is the xTip brand, which is managed by Austrian operators Cashpoint, with a staker community 40,000 in Germany alone which is considerably larger than Expekt. As estimated by our scrupulous bookkeepers here at Stakersland, XTip generates a gross gaming revenue of €26 million per annum. Cashpoint themselves recorded €130 million in gross gaming revenue last year, and they currently enjoy around £1 million as profit before taxes due to a significant commission rate being paid to their franchise of 70%.
Expekt once had a major market in Poland but due to the ever-changing regulations it now presently targets more of northern Europe with Germany as their main market and its tiny community of 9,500 stakers. It looks like they have not retained their previous stance in Sweden, neither have they decided to build a significant presence in Finland or the UK either.
The Expekt social team do not make any attempts to reach out to their stakers across any of the typical social profile pages, whether that be over on LCB, Trustpilot, or Askgamblers. The ratings, however, do still read quite positively regardless of the lack of communication from the Expekt team. The lack of interaction doesn’t give us much to analyse, so we will instead look at the overall issues being mentioned by stakers during their time under the Expekt betting roof. Some of the key issues includes uncredited bonuses, delayed withdrawals, account closures without any reasons being given, and the often inefficient customer service. One or two stakers also mentioned problems with the Expekt software, unreceived deposit transactions, confiscating staker funds, and rigged games.
Trustpilot shows several negative reviews and the profile has not been officially claimed by Expekt yet. Most of the complaints on this profile include delayed withdrawals, account closures, and inefficient customer service.
The profile holds over 53 reviews and six complaints with all of them being marked down as unresolved. Stakers complain about the limited selection of games, poor customer service, and unreceived bonuses amongst many others.
Stakers at Expekt can contact the customer service to report their issues and betting disputes with the average resolution time being 10 days. If you want to step things up, then you can contact their official ADR which is eCogra. You also have two other options through the MGA or through the European Online Dispute Resolution platform.
Expekt has managed to clock up some decent ratings, but they have made no attempt whatsoever in communicating with their stakers in regard to the numerous issues being cited. Uncredited bonuses, delayed withdrawals…the list goes on.
The online social activity from the Expekt team is set to a disappointing zero with no attempts being made to communicate with their staker members. The overall ratings on Askgamblers and LCB are not too bad though, with higher than average scores, only the Trustpilot profile shows a poor and negative reflection on the Expekt betting service. The number of different issues is a worry though with many different ongoing problems being cited. It shows that the Expekt team, as a whole, do need to knuckle down and fix some of the ongoing problems to please just some of their paying stakers. It would be a start, at least.
The bonus campaign of Expekt would work better at a weekend fair or a conventional entertainment center. The thing is, there is no indication here that Expekt is a bookmaker and nor a casino either. There is no welcome bonus available for new members nor do they have anything else with any fixed odds logic except for an acca boost bonus. We should leave this section blank, but we will try to leave our opinion on the remnants of their supposed past glory.
“Unfortunately, they don’t provide us with any welcome offer, nevertheless, I’ve found their Free Bet Streak impressive. All I need is to place a winning bet every day to get a nice free bet.”
“Their Acca bonus is really decent. Punters will get a 5% winnings increase for 5+ accas and 70% for 13+. I cannot even imagine how much I get with my big acca bets.”
“Why should anyone waste their time on the site without any welcome offer? How can I understand if it’s good or bad? I do not recommend joining them, full stop.”
“There are only three promotions available on Expekt. One is a boosts offer available for anyone, the second is an increased winning offer for accas, and the third is a winning streak with free bets as a reward. No temporary promos, no welcome bonus, no early payouts and definitely no free bet clubs. There are no reasons for stakers to continue player here.”
As we mentioned, there is not much to shout about here and the Expekt bonus board is in long need of some tender loving care. We will make out what we can about the available promotions but by the sounds of it, from all you stakers and the team here at HQ, there is not much sense to be made here.
|promo name||promo type||requirements||restrictions|
Free bet Streak
|free bet club||Opt-in is required, win 7 times, once a day during the week||Eligible bets should be placed on football|
It will be very difficult to overestimate the insurmountable conditions of this bonus streak promotion from Expekt. So stakers, in order to be rewarded with a €30 free bet, you are required to win each and every day during the week. All qualifying bets should be placed at odds of 1.5 or greater with the stake amount of €5 or more. Opt-in is required but you may simply give up on your efforts before you reach the end of the week. It feels like this bonus was invented by the marketing team to simply burn stakers out. Not very entertaining in the slightest!
|promo name||promo type||requirements||restrictions|
Here we have a mostly irrelevant promotion as they claim to offer better odds on selected events at 10 am on the match day. With no opt-in required, the promotion is available for all stakers, but in our understanding, the promotion banner does not make much sense and just plays around with wording to confuse the naïve stakers out there.
|promo name||promo type||requirements||restrictions|
Win more with Multi+
|combined bonus||Place a 5+ acca||Only bets marked with the MULTI+ logo can be used for this promotion|
For the markets marked with the Multi+ logo, you may boost your winnings up to 70% starting with a modest bonus of 10% for 5+ selections, although it is paid in cash with no further turnover requirements which is good. Each subsequent selection adds 5% to your winnings and the maximum Multi+ bonus is €10,000, or currency equivalent. This Multi+ promotion is available on all pre-live and live football markets with the exception of the Draw No Bet market, so it’s clearly the standout promotion here at Expekt – let’s just hope you enjoy betting on accumulators though.
The Expekt bonus program is not competitive, full stop, and it urgently requires a major revamp to be in line with both local and international competitors here at Stakersland. The welcome bonus is missing and so there is nothing welcoming about signing up to Expekt at all. Seven consecutive winning bets at 1.5 odds or more to win €30? You would need to be a psychic or incredibly lucky to satisfy those qualifying requirements. No wonder the staker community is so small here, and we cannot see why anyone would bother signing up in the first place. Claiming to be an international bookmaker is almost laughable. If they continue in the same manner, then the last staker leaving Expekt might as well switch off the lights and lock the door behind them.
Expekt is currently using the very same software as BetClic and both of which are under the Mangas Group.
The Stakers betting team live and breathe technology and, therefore, we take lot of pride when examining and reviewing all the bookmakers found here at Stakersland. We examine every venue to ensure the right technologies are being used. You can rely on our team to call out any major issues and also where there is a clear lack of betting technology being made available. It is our objective to give you the best possible stakers experience and we do this by telling you nothing but the truth, so read on to find out more on the Expekt betting show.
Expekt uses the same software as BetClic, the larger brand in operation under the Mangas Group and, as such, is currently being developed within the offices in Bordeaux, France. The backend is developed using Visual Studio 2017 for .NET using C#. The database server makes use of MSSQL 2016 along with Redis and Elastic Search for NoSQL as their big data solution. The web server is evidently IIS and the frontend has been developed using Angular 9 and Node JS for their server-side rendering. The average salary for .NET developers in Bordeaux is currently at €46,707 with the average take-home of about €2,800 a month. According to glassdoor, BetClic is offering well below the salary average and ex-employees have expressed that salaries are insufficient, and they are working understaffed in a toxic environment, with people close to burnout. They do also complain about obsolete technologies being used to develop the software. However, we struggle to agree with that last point due to their modern stack of Angular for the frontend and the market-standard .NET with C# in use, too.
Expekt focuses on major European Football leagues with stakes accepted both in pre-match and while live in-play, targeting tournaments across the UK, Spain, Italy, France, Germany, and Portugal. The other major sports include the ATP and WTA events, basketball and ice hockey. There is no player specific preferences and geolocation due to the company’s pan-European position.
An ordinary betting slip without tricks and custom features. While wagering on sports you can back your favourites as Singles or Multiples, however, the System bets are obviously missing the industry standards from the last two decades such as bankers, multi-ways, and branded combinations. System bets are only available for selections of three and a maximum of eight outcomes.
In-play events are equipped with a link to Betradar which is loaded through an iframe. A widget is used to visualise the event field with shots on target, shots off target, shots blocked, head to head, and corner kicks included. A detailed and useful timeline is available which notifies you of all the major incidents in the match through various associated icons.
Expekt give their stakers up to 65 markets during the events and a huge 232 markets in the pre-live section. Tennis fans can enjoy 15 live markets and 36 pre-live markets, and then for anyone betting on ice hockey, around 39 live and 217 pre-match markets are usually available.
The Expekt sports betting margins are around the market average when looking across Stakersland. If we look closer at three main sports markets then football offers between 1.83% for pre-game odds and 6.33% to those betting live, tennis gives stakers 7.89% for pre-match and 7.86% in-play, and ice hockey comes somewhere in the range of 4.27% for pre-live and 7.59% when betting on a continuing event.
If you enjoy making informative betting decisions, then Expekt does not exactly help you out. Unlike many of their bigger international rivals, Expekt does not lay out any information on betting statistics or widgets with related betting details. Neither do they care about historical data with no obvious section for past results nor even live scores.
|Sports||margins||live margins||markets||live markets|
The wide range of betting value found in the football markets at Expekt will keep their stakers on their toes. Whereas you might find some extremely effective value with their low 2.4% margin, you might go ahead and bet on something the next day that gives you something in the upper reaches of their 11.2% margin range. It just goes to show that caution is advised when betting here as you could easily find good and bad value at every turn. The margins are similar to Unibet in this respect, but the Expekt team obviously needs to up their game in most betting areas to be mentioned in the same league as the Unibet global powerhouse.
Your personal information and overall security are some of our top priorities here at Stakersland. We continue to check each and every bookmaker and in doing so, it allows us to provide you with a detailed financial overview which you can read below. So carry on to find out all about what to expect when creating and managing your account at Expekt.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
Skrill, Neteller and PaySafeCard deposits are all excluded from the Expekt bonus promotional offers.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
Personal Data Transparency
Will they inform me about the automated checks being performed?
The automated checks are mentioned but there is no clarity about any other checks being performed. The general terms and conditions contain only the overall direction and leaves out all the important details.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
There are four finance-related issues registered on Askgamblers from Expekt stakers, but none of them have been officially resolved. They do not reply to any of the staker reviews on Trustpilot either.
Are my banking transactions with the bookmaker private?
We did not manage to find out what exactly will be shown on your bank statements next to any transactions from Expect. Most probably the operating company name of Mangas Gaming Malta Limited will appear. The customer service team refused to provide this information as our accounts had not been verified for some reason.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
According to the customer service team, it takes them up to 48 hours to approve a transaction. Once this is done, the processing time may take up to another 48 hours for e-wallets, 2-5 working days for visa cards, and 5-7 working days for bank transfers. Some stakers complain about withdrawals being suspended and kept frozen for a long time while the checks are carried out.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
The customer service agents were again unable to confirm or reject whether there are limits referring to minimum and maximum withdrawal amounts made by a Debit/Credit Card, and this fully depends on the cards issuer, so any amount will change on an individual basis. There is no clear and transparent information on the web site either in regard to the minimum and maximum amounts.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
The withdrawal methods offered by Expekt are Visa, Neteller, Skrill, and bank transfer. Processing fees might be applied, but as they depend on the payment system and the requested amount, it is again based on individual cases. For credit card deposits, they do charge a small fee of 2% for deposits of €100 or more (this is clearly presented on the deposit page), but other options are all free of charge.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
The Source of Funds/Wealth procedures are mentioned in the Expekt terms and conditions, but it is not covered well enough to give stakers a clear picture of what documents and on which occasions they might be asked from them. Additionally, the customer service team refused to provide the details associated with either of the source of funds or source of wealth procedures.
Expekt is offering less than the industry standard number of payment options for withdrawals, and there are unclear fees and maximum/minimum limits. We also found that their processing times are average to slow and they do not maintain fully established procedures when it comes to either of the source of funds or source of wealth procedures. Obviously, there is much more to be done than what is presently being offered here. Firstly, they should start with their communication to stakers regarding website documentation. It is hard to believe that Expekt is a certified and licensed operator as they are running in the same way as operators did way back in the 2000s.
Our customer support tests showed that the Expekt representatives are friendly and polite, but they can take their time when it comes to the most basic of queries. You can contact the team via the live chat or email channels with the live chat being open from 10 am to 10 pm, although some agents were even unaware of their own opening and working times. We found no information in regard to an Expekt SLA, and so we will revert to our team of support specialists to dig out the detail that we are after. Read on for our Expekt customer support test results.
Support Speed & Resolution
How fast do they reply to my general queries?
The live chat starts instantly both in the morning and evening times, and the chat button may be found in the FAQ section upon clicking on ‘Help and Contacts’. The average response time to general questions may reach up to 2-3 minutes depending on the agent you are given.
Live Chat Access
Is the online live chat tool available on the site?
The live chat is available for unregistered stakers and the support representatives are polite. They do not provide bonuses upon request and emails are responded to within 2-3 hours.
Support Team Competency
How quickly will the support team reply to complex queries?
It takes the agents up to 10 minutes to get back with the correct information upon request, and they may ask additional questions to get the answers to any complex queries.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
The support representatives provided us with generic answers on technical requests. They also confirmed that they would not be able to assist with technical queries regarding sports betting. Obviously, there is no training provided nor do they have a team spirit within the company to bring this venture onwards. They will send parts of the documentation you ask for in the form of copy and paste or, only sometimes in their own words.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
Support agents do attend to general requests from unregistered stakers but there are no ‘no deposit’ bonuses available via live chat. According to the support team, bonus offers may be provided individually by the VIP department only.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
The replies to our repeated bonus requests were neutral and mostly generic. We were often sent a link to check the ongoing offers on the site.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
The information about withdrawal and deposits limits, fees, and commissions provided over the live chat was partially incorrect. Apparently, some of the customer service agents have never tried to use the website nor were they able to assist us. It is all very much a broken story with agents who are not willing to figure out what to do or even help others when their team members need help.
Willingness to Help Out
Will the support representatives help me navigate around their website?
The support representatives provided us with short directions and links when we asked them about how to find specific areas on the website.
Does the support team have a high tolerance level for repeated bonus requests?
The conversation about bonus queries was held in a neutral, impersonal tone and we were only ever sent generic messages on the topic.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The Expekt Helpdesk is almost non-existent, and it looks as though it has been written by the legal team who are clearly not involved in the gaming industry. The overall directions and information are without any specifics and the same unhelpful content is copied over by the agents and forwarded to you when you ask them for help.
You can expect the Expekt support representatives to provide different information on the same matter. Their replies are sometimes detailed, and they sometimes use their own wording, but this all depends on which agent you get connected to. Both email and live chat conversations were held in a polite manner though and there is a level of friendliness throughout most interactions. The information provided by customer service did not always match the meagre information that is available on the site. These agents have clearly not been trained with the technical basics nor do they have any sports betting concepts of their own. Overall, the team gives an impression that tomorrow they could offer a completely different level of service without hesitation.
Browse the our own Expekt FAQ below if you ever decide to further any of your disputes or issues that you encounter with the company:
Are you able to complain with Expekt?
Complaints should be submitted within six months after the matter in question has occurred. Stakers should also raise their complaints with the customer service at first. The Expekt team should then resolve it within 10 days, however, the investigation time may be extended for a further 10 days after notifying the staker.
Where to complain if they refuse the withdrawal?
Stakers may send a complaint to eCogra who is Expekt’s official ADR. Alternatively, your disputes may be raised with their regulator MGA or with the European Online Dispute Resolution platform.
How do stakers rate the Expekt customer service?
Some stakers leave negative feedback because they haven’t received the proper assistance after their accounts were limited. Stakers also complain about the lack of help in understanding their bonus terms.
Up or down
The electric virtual entertainment center in which no one is waiting for you, it is a sad sight as you walk through the doors with a unwelcomely ‘welcome bonus’ but, in terms of uptime and stability, Expekt works smoothly with a sky-high uptime rate of 99.94%, which is up with the best of them in the land of Stakers. However, first impressions can be deceptive and by looking further into the performance and by using Google’s Page Speed Insights service, Expekt scores just 47/100 for their desktop version and 34/100 for Expekt mobile. There is definitely room for improvements here despite the impressive uptime rate, and more to be done by the development team working in Bordeaux.
The backend is based on the .NET and C # technologies. The database server is MSSQL 2016 which also uses Redis and ElasticSearch for NoSQL. The controversies start with the communication, while most sites use trusty websockets, the Expekt team have not yet learned those benefits and they continue to load all data with slow HTTP queries, delaying the odds for 2-3 seconds at best. The front of the site is based on Angular and the bundle is 750kb. While this is an excellent result, the dormant source code with tables manages to take the development back to the early 2000s.
The servers of the company are hosted in France, so this would be where the BetClic servers are. There is no Cloudflare or AWS protection, and as such, it leaves the setup vulnerable to penetration and sophisticated DDOS attacks. This problem can become a serious threat that periodically occurs in betting companies and casinos. Expekt utilises Microsoft IIS and Web Services environments for its .Net application and their job listings include mentions of AWS/Azure, but apparently due to the costs, those have now been abandoned.
Expekt uses a wildcard certificate from Comodo for all subdomains under * .expekt.com with the recommended SHA-256 encryption algorithm and the key of 2048-bits. The cost of the certificate is around $359 per annum; however, our team of security experts have mentioned that an EV-signed option would have been more effective here with more security and authenticity across the board.
The Expekt infrastructure leaves us with mixed feelings. On one hand, they have a well-optimized frontend with an impressive small script size that allows the browser to render the application quickly. But on the other hand, there are serious problems with the performance and the overall website optimization for their stakers. Speaking of the backend, these are industry standard approaches used by 90% of the practices in Stakersland, this being the boring, complicated, and heavy weight .NET architecture from Microsoft. By reading the glassdoor reviews of the ex-employees, you can clearly read the pain between the lines which demonstrates some of the inappropriate technical approaches that the team leaders at Expekt have taken in the past.
countries where Expekt is licensed
What documents Expekt requires for account verification?
At Expekt, your age and identity verification checks will allow one of the following: a national ID card, a passport, a driving licence. For address approval then a utility bill, bank statement, or rental agreement is often enough to secure your account. The Source of Wealth procedure is mentioned in the Expekt terms and conditions, but it is not covered in enough detail to fully understand the procedure. The customer service team refused to provide the details associated with both the source of funds and source of wealth procedures, so these checks will very much be based on individual cases.
How long does it take them to settle the bets and payout?
According to our communication experts, the Expekt team may take the maximum time of 36 hours for event and bet settlement, but in reality, the Expekt Sport department usually process the score a lot quicker, depending on how fast the official results are released. Expekt uses the Betradar feeds to supply their pages with odds, live scores, and fixtures, as well as the settlement data. Many of the European in-play events are settled instantly but some of the lesser known events around Europe might take until the next day to fully settle.
How to request a withdrawal and how long it may take?
It takes the Expekt team up to 48 hours to approve your withdrawal transaction and then it could take up to seven working days to reach your personal account. E-wallets are quick with it taking up to 48 hours, standard Visa cards can take 2-5 working days and the longest transactions are linked to bank transfers. We struggled to find any official minimum and maximum limits and even the customer support team were unable to give us the answers we were looking for. Credit cards may also be subject to a 2% fee for deposits under €100, or the equivalent currency, but this should not affect the overall timings of the withdrawal.
Are multiple accounts allowed?
You may only hold one staker account with Expekt. They reserve the right to close any multiple accounts opened in the same name or in any way referable to the same person. At the same time, if there is enough proof that the accounts were created by mistake, then the balances from multiple accounts will be transferred to the main one.
Is it safe to open an account with Expekt?
Expekt is a licensed bookmaker with sufficient backing from the Mangas Gaming Group. However, the 13 day period in which they would need to payout their top limit of €500,000 per weekly winnings is a worry, but again that link to Mangas Gaming should help to prevent any withdrawal issues. The main issue is the one or two clauses found in the terms and conditions that state the company can reduce limits at any point, so stakers need to be made aware of this important piece of small print. Sometimes the social profiles reveal all, and the current Expekt ratings amongst their stakers are low with many complaints about funds being frozen for no obvious reasons and without any way to withdraw.
VPN Usage Legal or Not?
VPN usage is not regulated by the Expekt terms and conditions; however, the website can be accessed under VPN but many of the functions become unavailable. So, the site generally works but only in an unstable way and therefore would not be suitable for betting on, regardless of whether it was legal or not.