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Betdaq moved into Stakersland in the hope that they could ride on the coattails of Betfair - undoubtedly the park’s number one odds flea market.
Thankfully, Stakersland is big enough for more than one moving market and so the success of Betfair was too much for billionaire founder Dermot Desmond to ignore. The Irish-born Betdaq made the right decision to set up their traveling stalls and they now have a community of 67K stakers, most of which are from the UK and Ireland. With such a strong British inspiration the main sports markets at Betdaq include horse racing and greyhound racing. Plenty of the big British racing events are covered such as Royal Ascot, Windsor, and Chelmsford with a significant focus on virtual events, and a small stall set up for esports markets as well. CS:GO, League of Legends, Overwatch, and Starcraft fans can all get involved with the odds and betting action. It’s a respectable service from the traveling Betdaq team who obviously know a thing or two about what British and Irish punters want when it comes to betting at Stakersland.
The Betdaq Exchange does not set out any limits for their traders although there is a distinct lack of liquidity in their markets which may well limit trading action overall. However, the Betdaq Sportsbook imposes its forthright stance on limits just like any other bookmaker here in the land of stakers. A cap of £1,000,000 for the top tier leagues is available and limited to the following markets: Match Betting, Total Goals, Correct Score, First Goalscorer, Asian Handicaps, and Handicap Betting. All other football event types are capped at £50,000 for the main markets and £10,000 for all other smaller side bets. Elsewhere under the Betdaq banner, Betdaq Casino winnings are capped to £10,000 and the winnings and subsequent payouts for Betdaq Games are capped at £100,000 and £25,000, respectively.
So, if we take all those limits into consideration then it would take Betdaq a total of eight days to payout that top £1,000,000 amount. This is quite a critical time period in order to find the funds for a payout in relation to our own Stakersland guidelines. The lower payout caps of £10,000 is a more reasonable figure with only two hours required to balance the books. Add on top the fact that Betdaq is part of the loss-making GVC Union and that £1,000,000 figure will be hard to generate. However, the one saving point to make here is that GVC is a publicly traded company and so they would normally be able to payout their stakers eventually.
Established in Dublin, Betdaq has not quite found the fame it imagined in Ireland. But instead, it’s the British stakers that have been enjoying the second unique traveling market concept to hit the pathways of Stakersland.
The Betdaq exchange is taking up to £4 Million in bets every week with each staker spending up to £30-35 per month. No limits have been set against the exchange but there is a £1,000,000 limit within their sportsbook which shows decent betting value for stakers.
The Betdaq financial books show in excess of £4 Million worth of bets every month of which they charge 2% of all net winnings from most of its markets. Estimates show that they take around £30-35 per staker per month with the global commission charged at £4 million. Across the year, Betdaq make a gross gaming revenue of £50M which has helped to boost the piggy bank of owner Desmond. He’s managed to generate an extra £30 million through selling Betdaq assets and also via the overall acquisition by new owners GVC Holdings. We would obviously have to look at Betfair as a fair comparative model implemented by both companies, but the financials are going to be radically different. Betfair’s £80 million monthly and almost £1 billion in annual gross gaming revenues are on a completely different level to Betdaq, with an increase in average spend per staker as well at £40-50. It’s not only Betdaq that decided to set out on the road and promote their odds with a moving odds market either, Smarkets is the latest contender. In fact, although Smarkets is currently making a loss at the moment, the constant drive forward in making a name for themselves in Stakersland has pushed them to the number two spot in the exchange rankings. A £63 million annual gross gaming revenue from a 220,000 staker community is good going for such a young upstart. Who, we should mention, has also benefited and profited from rivals Matchbook losing their license.
It’s very much a UK and Ireland operation overall and we have seen very little interest in their offerings from abroad.
|United Kingdom||Ireland||Brazil||United States|
The social rating of Betdaq is all centred on Trustpilot as there are no active profiles available for Askgamblers and LCB. It’s not the usual social setup that we see at Stakersland but from what we found, the ratings and reviews are positive on the Trustpilot site with only a few negative comments. Since February 2020 there has been a clear upward rise in ratings and this is most likely linked back to two major reasons. One reason would be the Microgaming content supply agreement that Betdaq signed. As part of the deal, Microgaming content is now accessible to Betdaq stakers and this brings a lot of extra gaming entertainment to their overall betting service. Secondly, Matchbook losing their license and the subsequent fleeing of competitor stakers to the markets of Betdaq would also hint at a surge of ratings. However, for all those high ratings on Trustpilot, the social team still do not engage in open communication. Looking at the major issues that often get mentioned then it seems to be lengthy withdrawal time-frame, account closures without any reasons being given, the low liquidity of markets, and inefficient customer service. One or two of the minor issues include rigged games and the occasional lengthy bet settling period.
41% of the reviews come with an ‘excellent’ rating, 10% of the reviews are ‘great’ and 43% are down as ‘bad’. Many of the positive comments are about the customer service with one or two negative comments on account closures and the low liquidity in the markets.
There is no Betdaq Askgamblers profile available.
There is no Betdaq LCB profile available.
For all stakers looking to make a complaint in relation to Betdaq’s service, they have the options to go through the customer service to begin with. If there is no resolution or you’re not happy with the verdict then your complaint will be directed to senior management with an average resolution time of eight weeks. If you’re still unsuccessful then you can take it right to the top with their official ADR who is IBAS, and the other alternative is the Gibraltar Gambling Commission.
Don’t expect any communication from the Betdaq team across any of the social profiles. Nevertheless, a recent surge in ratings after the unfortunate events happening over at Matchbook has boosted the Betdaq profile slightly.
Betdaq is not currently active on any of the social networks and although the Trustpilot profile has been claimed, they do not provide any responses to queries or issues full stop. There has been a rise in ratings since February 2020 though and the Matchbook connection with its loss of license is most likely the number one reason in this positive surge. Pouncing on those roaming stakers who were exiting out of Matchbook was obviously a plan to improve their number three position in the overall exchange rankings at Stakersland. In fact, the Betdaq community is still shrinking and so they need to think of more innovative ideas to keep up with Betfair and the up-and-coming Smarkets.
The Betdaq marketing team will do whatever it takes to close more staker business and bring liquidity into their Global Betting Exchange. Taking a look at the promotion board of the Exchange service, it looks like they have decided to throw some big-money bonus bait out there. They will be hoping that stakers come and take a bite on promotions like the £1,000 commission refund bonus and the bet £10 and get £10 deal. Read on and we’ll take you through a few of the other deals on the board and see if their bonus bait is really worth taking a bite on or not:
“I really love their Cashback promotion with up to £1000 commission back, it’s just awesome! And take a look at their virtuals promotion, it's a rare thing in betting.”
“Betdaq’s welcome bonus is decent. A £10 free bet for placing a £10 bet on sports is a fair and equal exchange.“
“Their promotion list is not big to be honest. All that you can get is their £10 welcome free bet for sports and another £10 for virtuals. I’m not sure people should spend their time here just for a single promo.”
“They do not provide any kind of free bet clubs or promotions that can be used multiple times. Two welcome bonuses are just useless for everyday betting. I simply do not recommend it.”
It’s a bit of a lonely read on the Betdaq bonus board with just four promotions on offer. We’ll talk you through what is available though and point out the pros and cons for each one, don’t worry, this won’t take long:
|promo name||promo type||requirements||restrictions|
Place £10 First Bet and Get £10 Free Bet
|welcome bonus||Place £10 exchange or sportsbook bet at odds 2.0 or greater within 14 days of account registration||Virtual Sports, Games, and Multiples bets are excluded from this promotion|
The second promotion for new stakers from Betdaq. This offer is less demanding when it comes to understanding the amounts you need to wager. A £10 qualifying bet with the odds of at least 2.0 within 14 days after signing up is required. Somehow it works for both the Exchange and Sportsbook and only win or single bets placed with real money stakes will count towards the overall requirements. We think this one does require some further QA from the heads of marketing at Betdaq and GVC.
|promo name||promo type||requirements||restrictions|
Bet £10 on Betdaq Virtuals and Get a £10 Free Bet
|welcome bonus||Place your first bet of £10 on Betdaq exchange virtuals with the odds of 2.0 or greater||Offer applies to customers who have not placed their first bet on Exchange virtuals before 01/12/2015|
Here we have the most controversial promotion from this established and licensed Betting Exchange. Stakers are required to bet £10 at the odds of 2.0+ on Virtuals and lose to be rewarded with £10. There must be no misunderstanding on this one - Casino Virtuals, Sportsbook Virtuals and Multiples bets are excluded from this promotion. This signals that Betdaq is generating the overall liquidity for the Exchange traded virtuals to offer free bets to those stakers who wager on virtuals and lose.
|promo name||promo type||requirements||restrictions|
Best Odds Guaranteed
|Best Odds Guaranteed||Place a real money single bet on horse racing on the day of the event||For existing customers only, deposits made through PayPal Moneybookers, Paysafe, Neteller or Skrill are restricted|
As like any of the UK licensed bookmakers, Betdaq follows the trend and offers fixed odds stakers the Best Odds Guaranteed deals. Under this promotion stakers will be paid at the higher odds should the Starting Price return a greater amount and the offer is capped at £25,000 per staker per day.
|promo name||promo type||requirements||restrictions|
Get up to £1,000 Cashback
|cashback||New members only, applies to commission paid at the Exchange||This promotion is not available to API or RDT customers|
One of those promotions which is designed to stimulate your brain and make your imagination work harder. To receive your £1,000 commission you are expected to win £50,000 and you’ll also need to pay Betdaq 2% in fees that would amount to the cashback amount. Of course, some of the bets you are going to lose and so that comes to at least £90,000 in accumulative wins and losses. This promotion is available for new customers only and expires within 30 days (all in all, you should have around £100,000 spare cash to enjoy and get the most out of the Betdaq welcome promotion). In our understanding, the most appropriate title would sound like ‘no commission for new members' (up to £50,000 and expires in 30 days).
There are only four promotions available to stakers at the Betdaq market and all of them require you to enter a promotion code and opt-in. So, it’s not just a simple matter of claiming bonus money because you’ll also need to keep track of the latest bonus codes as well. The one highlight here is that the terms and conditions are easy to follow but that doesn’t necessarily mean that the promotions are easy to take advantage of. In fact, Betdaq’s promotions need a complete review from the top board of management because some of the conditions and requirements are quite simply ludicrous. Big bonus amounts might look enticing but the true value is in the terms and conditions. and it seems to us that Betdaq is not offering much value, if any at all.
The tech team at Stakersland interrogates each bookmaker in order to find out what they use and what they offer in terms of betting technologies and special features. We want Stakersland to be full of the latest and greatest betting stalls, markets, and machines so that you can revel in the highest level of enjoyment each time that you make a bet.
Betdaq employs the technology provider gBet which was founded in 1999 in Dublin, shortly afterwards in 2000, Betdaq was officially launched. The founding technical team graduated in the mid-80’s and stated that 'the sports betting world is like being on a never-ending treadmill' and as such, so it seems as though they have been taking sports betting software development very seriously. So much so that they have named four specific objectives of being Efficient, Highly Scalable, Flexible, and Easily Managed - which sounds alright to us.
The significant difference here is that the jobs listings board for their technology office in Romania details that gBet has processed over a billion exchange orders annually. However, they insist that, on average, 18 million exchange orders are handled every day with a maximum daily number of 26 million. Our top maths guy suggested that one billion per annum makes it 2.7 million per day, which is still above all of GVC Holding’s setup, but interestingly from a much smaller 150,000 staker community. It is estimated that .Net developers are paid on average from £30-50,000 in Dublin. So, gBet has obviously decided to take those jobs to Romania, where the average pay is £1-6 per hour, to save costs and create their own huge betting technology platform with which they process billions of bets in the UK. It’s cost-cutting at its finest but at what price to stakers and Stakersland? Let’s take a look and see what is on offer at Betdaq in terms of betting tools and features.
The major sports for Betdaq are exchange trading markets in horse and greyhound racing. Betdaq is actively pushing on virtual sports and offering those alongside the exchange and their sportsbook as well. British football is the third major market for Betdaq and there isn't any player specific and geolocation in place, gBet software is identical to all stakers.
The exchange part is featured with a floating bet slip which is specific to exchanges and offers the player the option to back and lay any outcome. There are a few controls that allow you to cancel the bet and also display your overround as well. The sportsbook betting slip features custom systems such as Patent, Trixie, Luckies, Yankee, Canadian, Heinz, Super Heinz, and Goliath, but there is no bankers feature.
Betdaq offers stakers an extended statistics section for top tier leagues and features match facts including the last time the underdog had beaten a favourite. Besides that, stakers are also presented with league form, team position tracking within the league, timeline, head to head and the winning/losing margin. All these statistics are coming from Touch-Line which is a specialist company from Glasgow.
Betdaq features plenty of football events with up to 23 markets before the kick-off and up to 18 markets while live in-play. In ice hockey and tennis, they offer 1 and 4 pre-live markets respectively, as well as 3 pre-live markets for basketball.
The sports betting margins for Betdaq are relatively high in comparison with the market average. For the main sports, they offer a margins range of 7.35% for pre-match and 5.49% for live football events and tennis usually comes in at around the 7.48% mark for most pre-live events.
For pre-match events Betdaq is using the same approach from Touch Line, except for those events that are extended with average statistics such as goals scored, goals conceded, and time the first goal is scored. While there are no results on the official website, they do unofficially maintain a ‘Betdaqtips’ section where you can get tips on the upcoming events with a limited coverage of racing results as well.
|Sports||margins||live margins||markets||live markets|
The main attraction for stakers at Betdaq is the exchange and so it looks like their fixed-odds sportsbook has taken a backseat for the moment with higher than average margins. Take for example the Europa League margin of 6.9% for pre-live markets, this is considerably higher than those from 888 Sport which offers 4.15%. Even the live markets are the same when you look at the Champions League in which they offer a margin of 8.64%, again this is much higher than when you compare it with 888 Sport and their 6.42% margin.
We take your financial security and safety very seriously at Stakersland and while there is a lot of entertainment to enjoy here, your betting accounts and personal data is a priority. It’s why we take the time to verify and check all procedures and processes for each of the available bookmakers. This way we can get a full view of what you can expect when you verify your accounts and deal with the financial service teams. Read on to find out about what you can expect when dealing with Betdaq and their financial and accounts team.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
Betdaq still maintains the conditions that were written at the moment when Moneybookers existed (In September 2011, Moneybookers announced that they would rebrand their service to Skrill). So, either way, Betdaq restricts Moneybookers, PayPal, Neteller, and Skrill when depositing money in connection with bonus promotions.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
Personal Data Transparency
Will they inform me about the automated checks being performed?
There is no clear information about any automated checks within their terms and conditions and their support also did not provide us with any direct answers on the subject. For UK stakers, they demand that you upload all your KYC documents immediately upon account registration.
We did find the following information that implies your data will be shared: ‘other gambling operators, banks, credit card companies, ESP's (defined below) and appropriate agencies for the purpose of investigating and safeguarding against underage, fraudulent, criminal or suspicious activity (or other activities we are bound by law, regulation or guidance to investigate and safeguard against) or if we have reason to believe that you have undertaken such activity’.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
Betdaq do not answer staker complaints or issues on Trustpilot and they are not represented on either of the Askgamblers and LCB platforms. Their YouTube channel has about 2,000 subscribers and the Facebook profile is currently populated with nearly 2,500 thousand followers, they are also active on Twitter. Overall, the social networks are not used for resolving financial issues though and it’s more often simply used for advertising and marketing.
Are my banking transactions with the bookmaker private?
Betdaq offers a unique identifier for staker banking transactions with a generic naming label of ‘LC Intl’ appearing on all statements.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
The Betdaq team takes 24 hours to approve any withdrawal requests and after that, the transaction processing time is as follows:
- Debit Cards: 2-5 days
- Skrill / Neteller / PayPal: up to 24 hours
- Bank Transfer: 1-5 days
There were few complaints about long withdrawal processing (a week and longer), however, most withdrawal-related complaints are connected with staker accounts being suspended for various different reasons.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
The minimum withdrawal limit for all payment systems is £10, or the currency equivalent. For all bank transfer withdrawals, an eye-watering minimum amount of £200 per transaction is set but there is no maximum limit currently applied.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
The following options are currently offered by Betdaq for withdrawing your funds:
- Debit Cards, including Visa Debit & Mastercard Debit
- Visa & MasterCard Credit Cards (credit cards not accepted for deposits from UK customers effective from 9th April 2020)
- Skrill / Neteller / PayPal
- Bank Transfer
In case the withdrawal amount requested is less than the full balance amount, a processing fee may be charged. This processing fee will be communicated to stakers individually once the withdrawal is submitted.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
Betdaq representatives confirmed that they can request ‘source of funds’ documents in line with current AML regulations. Whether such checks will be conducted or not depends on the amount of funds going through your staker account. They do also accept bank statements and other various documents that are able to prove where your funds are coming from.
Overall, you can expect the Betdaq customer service team to offer friendly advice with a neutral style of communication. You shouldn’t be expecting detailed answers though as on many occasions they simply avoided any reasoning behind their answers and actions. The plus point is that all email, live chat, and phone lines are available to get in touch with the team. Live chat is open from Mondays to Saturdays from 9.00-20.00 and Sundays it’s 9.30-20.00. The phone lines are open Mondays to Saturdays from 8.00-22.00 and Sundays from 9.00-21.30. Lastly, the internal tickets and email option is available to those with issues that don’t require immediate solutions. While the main contact channels are all available there is little to be found in terms of any SLA or relevant information. So, read on and we’ll highlight all the ups and downs that we came across when reviewing the Betdaq customer service team.
Support Speed & Resolution
How fast do they reply to my general queries?
It takes about 1-2 minutes to get connected to a Betdaq agent, however, while chatting to them we did keep repeatedly losing connection to the server. After you submit your questions and/or issues, it takes the agents up to 3-4 minutes to finally get back with a reply.
Live Chat Access
Is the online live chat tool available on the site?
Live chat is available for unregistered stakers but they don’t provide any ‘no deposit’ bonus offers during the chat. Our emails regarding their bonus rules were answered in about 10 minutes but when we requested information on SoF and sports betting tools via email, no reply was ever received.
Support Team Competency
How quickly will the support team reply to complex queries?
The Betdaq agents need up to 7-8 minutes to find the additional information regarding any complex sportsbook and betting questions.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
The support agents could not provide us with any details on any complex queries regarding their odds and margins. However, they did inform us that their betting lines were duplicated from Ladbrokes.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
Customer agents are happy to assist all unregistered stakers on queries regarding the offered services at Betdaq. They refused to credit any ‘no deposit’ free bets though and each time we asked for one, we received short descriptions of the promotions which all require real-money deposits.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
On our repeated bonus requests, they simply kept sending us direct links to the promotions page. Their overall tone was impersonal without any willingness to explain why free bonuses are not available.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
The withdrawal and deposit information given by the agents does match the details stated over on their terms and conditions. This is apparently the core job of the customer service team, simply reading and copying the articles from the helpdesk.
Willingness to Help Out
Will the support representatives help me navigate around their website?
The support representatives provide detailed but sometimes misleading directions when we asked for navigation around their site. They also refused to send us both a screenshot and the link of the tool that we were asking about.
Does the support team have a high tolerance level for repeated bonus requests?
In terms of the tolerance levels, all the agents repeat the same information about their promotions but employ the trick of using alternative wording. The tone of the conversation changed from neutral to rude when we repeatedly asked for a free bonus.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The Help page shows contact details and a list of the most popular questions divided into groups and there is also a useful search tool. It’s either you get used to using their helpdesk or open the customer service chat for the agent to do a little search for you.
The Betdaq representatives are mostly polite but they do need up to 10 minutes to give a reply depending on the complexity of the question, so you might be sitting around for a while. Those exciting ‘no deposit bonuses’ are not offered by the customer service either so there is not much to shout about when it comes to this team, in terms of overall service. In fact, it is hard to understand the purpose as to why this customer service team is in place, apparently, they have no answers to our questions and they regularly need to look to their internal departments for a solution. It’s probably why their rival Smarkets have started to grow with their average growth rate of 200% per annum, as they have a team who is readily available to answer most of the questions that stakers put to them.
The following short Betdaq customer service FAQ below should help you out in getting all your issues and complaints resolved, in one way or another:
Are you able to complain with Betdaq?
If the customer service team is not able to resolve a complaint, stakers are advised to lodge it with the senior management team, but this may take up to eight weeks for them to resolve it fully.
Where to complain if they refuse the withdrawal?
Unresolved disputes may be submitted to their ADR, IBAS. Your other option is to get in contact with the official Gibraltar Gambling Commission complaints department.
How do players rate the Betdaq customer service?
Many of the staker reviews contain positive feedback on the customer support dealing with general issues like the bonus rules. Though comments on their technical expertise are rather negative on the whole.
Up or down
The diesel generator that powers the Betdaq flea market is a dated machine, and as such it often goes down and this results in its overall 98.8% uptime rate. It leads to a situation where stakers often have to stand outside the entrance for up to nearly nine hours every month – not something to be particularly proud of. Overall, the betting Betdaq machine is a huge heavyweight project based on dated asp.net libraries and so that in itself presents its own problems. Stakers still experience slow website loading to this day and things are only getting worse every month. Unfortunately, the Betdaq Exchange is based on decade-old technologies and this has not changed at all over the years. What makes this situation even more strange is that we are in a time when technology is getting more affordable each year, but Betdaq stands still while everyone else advances and improves. We found that there have been some small attempts to optimize Betdaq though. According to Google’s download rating the Betdaq site comes in at 43/100, it’s below average but at least it shows a glimmer of hope that Betdaq is willing to improve.
The Betdaq servers are protected using Cloudflare. Due to dated back-end technology running on ISS, our technological team at Stakersland welcomes this approach. Even the tiniest DDOS attack could put a Betdaq server to sleep in moments, which is not saying anything about the overall security and coding standards in place. ISS together with asp.net has never been distinguished in benchmark tests for their outstanding speed, so this is more likely the reason why the Betdaq main page is being displayed at least five seconds after opening.
Betdaq uses a certificate issued by Sectigo Limited who is a company from Manchester that charges around £300 per annum. This certificate is a wildcard solution and is currently used for all subdomains of Betdaq. The certificate uses 256-bit encryption with a root key of 2048 bits which is the current standard for all online bookmakers here at Stakersland.
From a technical perspective, the Betdaq Exchange could be compared with an old racing car that is still loved by those who remember its historical wins back in the 60s. This car, however, cannot drive fast any longer and cannot compete with the racing supercars of the modern age. There is no specific reason why, but if you look under the hood there is an old engine that simply does not know anything about the speeds of the present-day. Moreover, if this still holds any value to anyone then those teams of developers should really work on both the backend and frontend and do it fast, so they don’t get completely left behind all together.
countries where Betdaq is licensed
What documents Betdaq requires for account verification?
For all identity and age checks, a copy of your drivers licence (if you use a UK drivers licence & you are a UK staker, no further identification documents will be required) or a copy of photographic ID e.g. a machine-readable passport or an official national ID card would be accepted. For address checks, a copy of your most recent utility bill or bank statement dated within the last six months would also be accepted. Betdaq states that a simple letter will not suffice for this check and the document must be full page but non-essential information can be hidden. In some cases they may also ask for a photo and/or scanned copy of cards used to top-up staker exchange accounts. These must clearly show the first-six digits and last four digits, plus the expiry-date. Betdaq maintains the required source of funds and source of wealth procedures which are identical to the market standard, as such they would be looking for bank statements and confirmation about the source of income with P45 and P60 statements being the starting point.
How long does it take them to settle the bets and payout?
Bets are settled once the official results are received by Betdaq from their internal sources. In most cases, this happens within a couple of minutes upon the event ending. As confirmed by the customer service team, the sportsbook betting lines are coming from Ladbrokes. Higher level events and most British & Irish horse and greyhound races are usually paid within minutes, while lower division football leagues may take a lot longer than market average in some cases.
How to request a withdrawal and how long it may take?
You can withdraw your funds at any time to the same payment method from which you deposited, this is the preferred route for the Betdaq team. The team then takes up to 24 hours to approve any withdrawal requests. After that the transaction processing time for Debit Cards will be 2-5 days, for Skrill, Neteller, and PayPal it will take up to 24 hours and Bank Transfers are usually completed within 1-5 working days. There were few complaints about long (a week or more) withdrawal processing, however, most withdrawal-related complaints are connected with the accounts being suspended for various different reasons. In any case where the withdrawal amount requested is less than the full balance amount, a processing fee might be charged so keep this mind when deciding how much to take out. The total processing fee will be communicated to stakers individually once the withdrawal request is officially submitted, so we can’t state exactly how much this may cost you.
Are multiple accounts allowed?
Betdaq take a firm stance on multiple accounts and each staker is only allowed to open one account. In any case where duplicate accounts are detected, the Betdaq team reserve the right to suspend all accounts including the initial one created in the first place.
Is it safe to open an account with Betdaq?
Betdaq is a part of a large gaming holdings PLC with a long history, fully compliant with regulations, and no sanctions recorded. The overall Trustpilot ratings are above average with few complaints about accounts being suspended and the bet limits available. The only major issue that we need to highlight are the operation times calculated by our stats team in order for Betdaq to payout their top limits. A total of eight days is required to hit that £1,000,000 maximum payout and this instantly raises alarm bells that sit in line with our Stakersland guidelines. Eyebrows are raised even more when you consider the fact that Betdaq is now part of the loss-making GVC Holdings group, and so £1,000,000 in readily available funds is a clear concern. Stakers definitely need to step, and bet, with caution here but payouts should be covered eventually given the fact that GVC is a publicly traded company.
VPN Usage Legal or Not?
VPN usage is prohibited and in any case where VPN is detected by their systems, the connected account might be blocked. However, there are no legal grounds to suspend the account should you be using VPN for your own reasons or for being outside. This is should be a clear line for appeal should you be taking any related issues and escalating them further up through their ADR, IBAS.