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Win Big with Tips From Stakers CommunityAll tips
XTip is another one of our freelance betting agencies here at Stakersland and they have been catering to German stakers ever since 2013.
Close ties to Cashpoint mean that you will find several similarities across the available bonuses and betting services, which we will go into more detail a bit later on. So, for the record, there is a small community of 35K stakers who travel in from Germany and call at the XTip betting booths to enjoy many of the Bundesliga sports available here. Live in-play football is the dominant market with other popular sports like handball, basketball, and tennis all enjoyed across the pre-live and live markets. All international events linked to local German teams are also followed closely with sufficient betting markets included and plenty of advertising to keep you up to date on the upcoming betting opportunities. XTip also provides odds on the major MOBA games which includes League of legends, Dota 2, CS:GO, Starcraft 2, and Call of Duty. This esports area holds on to the win/draw/lose markets without any mention of side bets, so there is some esports action here but it not as comprehensive as many as the other bookmakers at Stakersland.
The limits available at XTip do not mention maximum payouts in the usual place within the terms and conditions, the only information that we did find was based on the ‘maximum payout per bet’ in the FAQ section. It has been set to a lowly €100,000 maximum payout amount per bet and so XTip is going to have the same issues as their betting family member Cashpoint, in as much as they are not likely to have the winnings available in any one 24-hour period. It has been calculated that XTip would need to be taking bets for one and a half days to balance out a top win of €100,000. The only fact that they can fall back on is that they are part of the multi-billion Gauselmann Group, a company that has more than enough funds in the bank to bail out the XTip, if they do ever come under significant financial difficulty.
XTip generates between €23M in annual gross gaming revenue from their 35K staker community. The Cashpoint owners claim to have already taken €2.6 billion in wagers and XTip is helping that total along via their dedicated Bundesliga betting markets.
The gross gaming revenue of XTip stands at around €23M for a twelve-month period. Their parent company Cashpoint claim to have already reached €2.6 billion in total bets placed, and whether this is true or not, the overall profits that the Cashpoint Holdings group generates is calculated at €130 million across all of its franchises, including the XTip betting brand within Stakersland. From that €130 million profit, around €91 million goes to its partners and again this includes the XTip brand, and so the remaining total is likely to cause some issues when trying to cover all their administrative expenses. If we look at the competitors of XTip then a bookmaker of the same size would be the similarly named Tipwin. The gross gaming revenue generated by Tipwin stands at around €30 million with their end profits estimated to be around €3-3.5 million, which comes to around a million for each of the Croatian owner brothers. The second major competitor that we found in relation to XTip is Interwetten. This bookmaker has enjoyed a 30% growth in total wagers which helped them reach the €2 billion mark in betting volume. With a 5% trading margin, it is speculated that Interwetten yields at €99.5 million in gross gaming revenue annually, which after all the operation costs leaves the owners with around €1 million in cash as the total end profit figure.
XTip has been built from the ground up to cater solely to the German staker community. Our team up in the surveillance tower has counted up to 39.000 stakers in total walking up to the XTip betting booths across Stakersland, as they try to make heads or tails of this controversial bookmaker betting service with its casino-styled promotions.
|Germany||United States||United Kingdom||Austria|
The XTip social buzz is non-existent and they do not even have an official profile available on the Askgamblers and Trustpilot sites. The XTip LCB profile is the only source of rating and so we had to look further afield to sites like Sportwetten for further signs of social interaction, although this was also restricted to what their stakers could actually rate themselves. Despite the lack of interaction from the XTip team, we can pick out one or two of the main issues being mentioned. The major problems include a lack of withdrawal methods, low odds on football, the inefficient customer service team, and accounts being frozen after winning big. We also spotted a couple of minor issues including the lack of bonus promotions and funds being withheld for long periods of time.
There is no XTip Trustpilot profile available.
There is no XTip Askgamblers profile available.
The only way for stakers to complain about the XTip betting services is through the customer service and you can expect a resolution time of two days. As it currently stands, XTip does not offer any official ADR and so you will need to get in touch with their regulator, the MGA, for all disputes and disagreements.
XTip only have one of the three main social profiles open and so there is an obvious lack of interest when it comes to the overall happiness of their staker member community.
XTip do not interact with their stakers across the social feedback profiles and so it is very hard to make any conclusions on their level of service, apart from that the obvious fact that there is absolutely no service to talk of. The lack of the major profiles and overall communication is always a worry for stakers, but there are some positives to be found on the Sportwetten.org and .bild.de sites. Many stakers here have kind words and encouraging opinions on XTip that come along with high ratings, too. It perhaps goes to show that they would find some encouraging results if they decided to open up their Askgamblers and Trustpilot profiles.
XTip follows their owner site Cashpoint with a casino-styled ‘100% bonus worth up to €100’ welcome package. The similarities continue as there are no accas, insurances, free bets, profit boosts or other deals that would help make you define XTip as a typical bookmaker here at Stakersland. The tournaments and lottery rewards take center stage with cash prizes available for those who take part. So, here is what some XTip stakers had to say about the offers on show here.
“I really like their tournament offer. If you bet regularly then you may suddenly find a rather nice reward of €200,000 sitting in your account, as the qualifying bets require only €5, it really is a good deal in my eyes.”
“The XTip welcome bonus is worth claiming in my opinion. A 100% deal that matches your deposit up to €100 - that’s it. The qualifying odds are bigger than usual, and you do need to wager both your deposit and bonus, but still, €100 is worth it.”
“It’s frustrating that there are only three promotions to choose from here. No standard offers, no free bets, or anything like the modern-day odds boost deals. You might get some bonus credits upon depositing or placing a combined bet, that is about it really.”
“I can’t imagine how are they going to keep stakers playing here. Yes, the tournament deal looks decent, but is that all they can come up with? Also, why do they offer bonus credits when all other bookies use free bets? These are not your typical bookmaker promotions.”
As we found out with Cashpoint, the XTip bonus team members are trying to mix things up here, but the lack of modern bookmaker promotions is simply not something that stakers want to see. Irrespective of that, we will review the promotions on offer to see if we can find something worth claiming and whether any value can be found in these unusual bonus deals.
|promo name||promo type||requirements||restrictions|
Double Your First Deposit up to £100
|welcome bonus||Minimum deposit of £10||Available for new stakers from Austria only|
XTip, along with Cashpoint, are only two of a handful of bookmakers still dealing out cash for all new stakers who are willing to sign up and bet at their premises. Not that this is wrong in any way, there is no foul play here and the offers look legit, but it is just not something we see very often. Basically, XTip will double your deposit up to £100 as long as you are German and deposit at lest £10. Minimum odds of 1.90 are attached, as well as the 3x wagering requirement which is needed to clear your money for withdrawal.
|promo name||promo type||requirements||restrictions|
|combined bonus||Accas with 5 or more selections||Available for stakers from Austria only|
XTip stakers who enjoy something with a little more risk might be enticed by this next offer. Cash rewards are paid to those who pick 5+ accumulators with odds of 1.21+ and the bonus is maxed out at 30% for 30-pick accumulators. The bonus itself might be called +30% xTreme Bonus but we feel inclined to say that those bonus rules are also extreme in nature, and perhaps some updates are needed to make this promotion a little friendlier to stakers. In comparison to Cashpoint, they are offering combi’s starting with three picks, but the odds need to be 1.51+, however, the upper limits of the offer remain the same.
|promo name||promo type||requirements||restrictions|
|Challenge||Bet €5 or more||Tickets are used in a weekly random selection|
Another classic example of XTip not really setting themselves out as a bookmaker. Here we have a classic casino tournament that you would expect from the likes of Mr Green or Casumo Casino – it is not something that you would likely see from a typical bookmaker. The rules are simple though and there is no opt-in required, just a qualifying bet of €5 to gain one ticket and you can earn as many tickets as you like. The winners are chosen at random and so you could easily find yourself with a rewarding winning message at any point during your time here at XTip.
Familiar free bets and acca deals are the types of bonuses that stakers come back for and so XTip still need to revise and plan their bonus board with this in mind. There is plenty of inspiration to be found across Stakersland and so there really is no excuse for their stakers to be missing out on typical bookmaker bonuses. The phrase ‘free bet’ is usually plastered all over the bookmaker sites, yet there is nothing to be found here at XTip. The welcome bonus is tempting although again some stakers might not be familiar with the whole wagering requirement and cash reward scenario. It looks like another case, similar to Cashpoint, in which the team is trying too hard to be different and it is simply not working in their favour.
The XTip sportsbook platform is a carbon copy from owners Cashpoint and the Gauselmann Group.
Our team of betting technology experts approach each of the bookmakers with maximum scrutiny and this is to make sure that each one is doing their best to provide the top betting features to our stakers. Read on to find out what we found within the XTip betting framework and you can then decide for yourself if this is a betting venue that you would want to place your bets at.
XTip uses the Cashpoint structure which sits under the same holding company, Gauselmann. The technology used here is developed in their own tech offices based in Gerasdorf bei Wein (located in Lower Austria). The Cashpoint development philosophy is based upon the classic Linux, Apache, MySQL, and PHP setup. We found the backend to be made up of PHP with YII and Laravel frameworks and the frontend is based on Angular from Google. After further inspection, developers are taking home around €2,000 in net pay and RedHat server admin members earn only €114 less with a gross pay of €3,000 per month, according to their own job listings.
XTip makes use of betting markets designed at the highest level instead of the individual sporting events and leagues, and this is all in a bid to change up the bookmaker rules. You will still find Bundesliga events as the main focus with football, ice hockey, and basketball available. German teams connected with European and International events are also followed as well.
XTip uses the typical Austrian betting slip that includes both Single and Combined betting options. Banker bets and System bets are also available, but the betting slip is missing out on various options such as Trixie, Yankee, and Goliath bets. Stakers will be happy to see the Cashout option available though.
XTip gets around the Austrian in-play live betting ban by using their own XTip servers on the island of Malta. Visualisation widgets are in use during the live events and these include useful overall stats such as ball possession, performance, cards, and corners. A Sportradar widget is also in use with various head to head, present form, and standings information all available, too.
The XTip betting markets include football events with 140 markets available. Tennis provides stakers with around 43 pre-markets and 14 live markets, whereas basketball usually trades with 50 live and 28 pre-live markets. Lastly, a typical ice hockey event would give stakers 36 pre-live and 16 live markets in total.
The sports betting margins at XTip are generally in line with the market average. By looking across the three main sports then we can see the football betting odds come with the margin of 2% before the start and are 4.53% when it comes to live, the basketball events offer 5.28% for pre-game and 5.55% for in-play, and tennis provides betting margins for pre-game odds of 9.18% and of 5.47% upon the start of event.
You can find pre-live links with previous match details, current standings, present form, and head to head, as well as various details on players for all popular sporting events. The results for popular events are available in real-time and these include the score, statistics, and settlement information on all the major betting markets.
|Sports||margins||live margins||markets||live markets|
The XTip betting margins are considered to be around the average mark for Stakersland. The standout feature when looking at these particular margin ranges is the football with its impressive value of 2-4%. When looking at the bigger bookmaker names across the park then you can start to appreciate the value here at XTip. Unibet comes with a low 2.1% but the maximum range is way out at 11.2%. The same can be said for somewhere like Matchbook with its low of 2.4%, but its high of 8.4%. So, that tight margin range here at XTip is really something that the German stakers will appreciate when betting on their beloved football events.
Below you can find all the important information regarding the XTip financial processes and procedures. Ensuring that all the information available here at Stakersland is clear and verified does come up very high on our list. This is why we take extra care in examining each and every bookmaker, we want to give you a clear understanding about what to expect when dealing with XTip.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
There are no excluded deposit methods when claiming the XTip bonuses.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
Personal Data Transparency
Will they inform me about the automated checks being performed?
XTip warns stakers that during the registration process, a PEP check will automatically be done by the system. XTip’s data protection page also states that your personal data will be checked against a number of databases, however, the names of these are not currently displayed or mentioned in detail.
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
XTip do not have any profiles open on Askgamblers or Trustpilot. Their social network profiles are not populated, and there are no finance-related complaints found there either.
Are my banking transactions with the bookmaker private?
The XTip name will not be displayed in staker bank statements, but it will be the operating company name instead - Cashpoint Malta Limited. There is no option to use neutral names or automatically generated codes either.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
According to our tests, the withdrawals are processed within the same working day and this matches the information provided by the customer service team. After the withdrawal approval, bank transfers may take 3-5 working days to be processed inside the EU, with a total of 5-7 days outside of the EU. Withdrawals via Skrill are mostly instantaneous but there were some complaints from XTip stakers about delayed payouts and a lack of withdrawal methods.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
The minimum withdrawal amount is set to €10 and the maximum limit is currently undefined.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
You can withdraw funds using bank transfer and Skrill, all other payment methods are only available for depositing funds into your XTip account. No fees are charged by XTip either but only as long as the IBAN and SWIFT numbers provided are correct in the case of any transfers inside the EU. For transfers outside the EU then it does state that fees may apply.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
The number of withdrawal methods available at XTip is not great and when using anything other than e-wallets, the process can take up to seven days in total which is outside the average time observed across Stakersland. The lack of clear and transparent information on the source of wealth and source of funds checks is also a worry for stakers. There is nothing in line with the 4th and 5th MLD directives and this leaves some blank spaces for those who want to know exactly what to expect when these checks occur. The lack of transparency continues with no details on money protection and financial procedures. This was the same case with Cashpoint and so the overall business team need to open up and be more clear on a lot of their official procedures and checks.
The customer support team at XTip need to take a few pointers from their Cashpoint relatives because some replies here often take up to 14 days to come back to you. Most of the emails that we did receive back from the team carried a formal tone and worryingly, some of the emails were ignored all together. If we look to the different support channels available to XTip stakers then you have both the telephone and email options which are open from 9 am to 10 pm CEST. Similar to Cashpoint, the terms and conditions did not include any details in regard to any SLA or other relevant information in line with the customer service available at XTip. Read on for our own summary on the customer support team and what you can expect to experience when contacting them.
Support Speed & Resolution
How fast do they reply to my general queries?
We contacted the XTip support using several accounts and email addresses and only automatic confirmation emails were sent in response. After we had repeatedly failed to get help via email for over 36 hours, we then contacted the team via Instagram. Within an hour, the support team replied to one of our emails asking not to raise any issues at their Instagram profile. We then later received two more responses to other accounts within a week, which all shows a clear lack of care in their service.
Live Chat Access
Is the online live chat tool available on the site?
Live chat is not available for new stakers. We did receive an automatic confirmation about one of our requests being successfully resolved, however, no answer or detail was provided prior to this mail being sent. As we found out, the support team may reply to your email in 2-14 days and so it is obvious that they are not taking their customer service seriously, nor do they consider this part of the business as a vital element to their success story.
Support Team Competency
How quickly will the support team reply to complex queries?
Following the support instructions after our Instagram request, we sent them a list of queries via email and no reply has been provided since.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
Again, it is obvious that there is no such thing as customer service at XTip and we have not received any response to our technical queries.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
Five days after sending a bonus request, we received a short refusal with some grammatical mistakes. They simply do not care, being or not being a XTip registered staker makes no difference to the level of customer service given – which, for the record, is zero.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
The support team do not reply to repeated emails regarding bonuses and free bets, so we cannot judge them on their attitude or whether they use unique messages.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
No information on financial limits was provided so we could not compare them with the details found in the terms and conditions.
Willingness to Help Out
Will the support representatives help me navigate around their website?
Our requests about the site navigation were not answered and so we were left to find the solutions to our own problems.
Does the support team have a high tolerance level for repeated bonus requests?
We did not receive any replies from the support team in relation to our repeated bonus requests.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The XTip helpdesk comes with a generic layout without the common list of information available to stakers across the betting shops in Stakersland. With XTip, unfortunately, you are on your own with all issues and problems associated with the site and your betting experience.
XTip customer support is completely non-existent, and we struggle to believe that they actually have a physical team in place. Ignoring your emails is the standard procedure and this happens for both registered and unregistered stakers. When you do eventually receive an email, don’t be surprised to find misspelled words and incorrect grammar. The XTip support team, whether they exist or not, is the poorest customer service in the whole of Stakersland - very disappointing.
You will no doubt find yourself trying to find your own solutions at XTip, so hopefully the following FAQ can give you a helping hand:
Are you able to complain with XTip?
Complaints may be sent to the support email and the representatives should then get back with a resolution within two days.
Where to complain if they refuse the withdrawal?
XTip has no ADR. Stakers may submit a dispute to their official regulator, the MGA.
How do stakers rate the XTip customer service?
There are no reviews relating to the XTip support team to be found.
Up or down
The uptime rate of XTip defies all logic as most of us were expecting this to follow their reputation of poor service, but the 99.99% rate is actually one of the best in the park. Stakers can enjoy an almost perfect connection with very little worries about blackouts and closed doors. The Google Page Speed, however, brings the XTip service back down with a crash. The mobile version offers a 6/100 score and the desktop only reaches 34/100, which are both well below the average scores found at Stakersland. Additionally, with these scores, you can expect opening times to be anywhere from 15 to 25 seconds on average which is not acceptable in this day and age.
The XTip frontend is optimised with API requests that makes use of secure HTTPs and websockets for dynamic data. The backend uses PHP which may well create a bottle neck if the XTip community starts to grow. Angular from Google is in use on the client side of the XTip site and the libraries are constantly being updated which shows a clear indication that the developers are keeping up to date with new dev trends and new releases. The JS bundle is packed up in a tight 1.2MB package which is respectable and in line with the bigger bookmakers like Betfair and Paddy Power.
All server requests are being routed straight to the Austrian data center with no external protection in place, and so we do feel that this setup is exposed to external data attacks. On the plus side, things like the JS applications do help to reduce overheads for the server. It was uncovered that Amazon and Azure used to be employed as cloud solutions, but these are now not in use due to the significant costs that came with their service.
A DigiCert SSL certificate is in use here which costs XTip $2,940 a year and is setup as a multidomain type. The certificate extends out to the following domains; casino.xtip.com, casino.x-tip.de, casino.xtip.de, mobile.xtip.com, mobile.x-tip.de, mobile.xtip.de, m.xtip.com, m.x-tip.de, m.xtip.de, v3.xtip.com, v3.x-tip.de, v3.xtip.de, www.xtip.com, www.x-tip.de, www.xtip.de, xtip.com, x-tip.de, xtip.de. Additionally, a 256-bit encryption technology is being used alongside a 2048-root key which is standard practice for all Stakersland bookmakers.
countries where XTiP is licensed
What documents do XTip require for account verification?
For the necessary identity checks at XTip, you may be asked to provide a copy of a valid identity document that has been issued by the authorities of recognized states or countries. So, for example, a passport, driving license, a personal identity card, as well as gas, water or electricity bills or a property rental agreement are all allowed. You can also use copies of bank statements and account statements of your connected e-wallets. The XTip team do carry out the various checks such as source of funds and source of wealth procedures, but the exact detail is missing in relation to the required documents that you need to provide.
How long does it take them to settle the bets and payout?
The in-play bets are settled once the result becomes clear, and this goes for events that are still in action. For pre-match bets, there is no specific settlement time being applied. XTip will try to settle them as soon as possible though but this will depend on how fast the official results are received. Pre-live events bets are settled once the official results reach XTip from their partners and while they do not disclose the names of the businesses they work with, the Stakersland team discovered that XTip are using Sportradar feeds to collect various results. All German and Austrian bets will be settled instantly or as close as possible to the end result. Lower leagues may take up to 24 hours as these rely on the results often coming in the morning after.
How to request a withdrawal and how long it may take?
Withdrawals at XTip are processed during the same working day and this has been confirmed by the customer service team on the rare occasion that they replied to one of our emails. Once the approval has been given, it can take anywhere from 3-5 days for internal payments in the EU, and up to seven days in total for payments outside of the EU. One or two issues have been made about delayed withdrawals and suspended funds, but on the whole, if you don’t mind waiting, your money will eventually get to you. Plus, there might be fees included for transactions being sent outside of the EU.
Are multiple accounts allowed?
The XTip accounts team only allow one account to be opened by any one staker. Any instances where multiple accounts are being used, all the associated winnings collected from those duplicate accounts will be voided and removed.
Is it safe to open an account with XTip?
XTIP is a fully licensed company with clean business records when being checked against the official regulations and compliance rules. The team do perform identity checks that fall in line with the current European laws and AML policies. On the other hand, we noticed some complaints about various staker accounts being closed down without being given satisfactory reasons, and some of the withdrawals were taking too long to process. The length of time to balance out the books when a staker wins their maximum limit is a slight worry, as it would take them more than 24 hours to generate the money. This should be taken into account before you sign up and bet at XTip, and as such, they should be thinking about revising their limits to suit their revenues.
VPN Usage - legal or not?
The XTip betting system will check the geolocation and IP address of any staker who tries to open the website and as a result, they will deny access from restricted countries. We did find that some VPNs help to load the site anyway but registering an account from a restricted territory or jurisdiction with VPN goes against their terms and conditions.