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Admiral.at is one of our specialist staker houses that has been designed to only cater for the Austrians here in the park.
It’s also known around these parts as the sports betting house that is run by casino enthusiasts. The innovative gaming studio, Novomatic, is the name behind Admiral.at. It is also the creator of one of the favourite games here, Book of Ra, which has inspired producers around the world to create the ‘Book of’ slots game series. Clearly, this betting house is pulling out all the stops to attract staker attention with none other than David Hasselhoff himself standing outside the gates to welcome you in. The ‘Hoff’ is the most watched man on TV, according to the Guinness World Records, and he is obviously adored amongst the Austrians. The ‘Hoff’ is linked to their 250 betting booths located across the snow-capped mountains of Stakersland as well, so they are certainly stretching the Hoff for every last penny with his face being shown everywhere. Only until recently was this a betting house for both Austrians and Germans, but due to the lack of regulation growth they ceased their international operations in May 2020 and now focus on their home nation. Oliver Bagus, the frustrated director, mentioned that it was the dated regulatory framework that destroyed its future German business, meanwhile rivals like Tipico will be waiting in the wings to rebrand those shops in their own colours. Admiral.at are still doing all they can for their Austrian visitors though and their popular betting markets are based on football, tennis, basketball, and ice hockey, as well as various international competitions around the world. The only major difference for Austrians is that live in-play betting was banned back in 2016. Elsewhere, the appearance of esports has seen multiple leagues being introduced such as DOTA 2, League of Legends, CS:GO, KOG, and many others.
In what is a unique feature at Admiral.at, the bookmaker reserves the right to individually set the minimum bet limits for stakers and as such they are taking regulations into their own hands. If we look at the payout limits, then Admiral.at caps the maximum profit per single or combination bet to 50,000, and the maximum profit per system bet is €100,000. If the net profit exceeds €50,000 then only €50,000 and the bet stake itself will be paid out. Overall, the maximum profit per customer per week comes to €100,000 for the whole of Austria. To balance out that €100,000 limit the Admiral.at betting venue would need to be in operation for 19 hours non-stop and it would only take nine hours for the single bet of €50,000. It’s likely that with these low limits that the company would be able to payout your winnings in good time. Additionally, it is useful to know that billionaire Johann Graf, who founded Novomatic in 1980, is someone who would not have any problems in sourcing funds for a €100,000 winning bet.
The Austrian bookmaker is currently bringing in an annual €34M in gross gaming revenue from their operations in Stakersland. Most of this revenue is all thanks to their loyal staker community who continue to wager up to €50-60 per month on the Admiral markets.
The ticket sales coming through to owners Novomatic add up to around €3 Million in gross gaming revenue per month with an average spend of around €50-60 per staker. The annual gross gaming revenue then calculates to €34M from its operations in the world of Stakers. Speaking of the parent company Novomatic, their total annual revenue reached an eye-watering €5 billion which is bringing shareholders a net income of around €150 million annually. Novomatic themselves have offices in 43 countries and operate casinos in locations from Berlin to Santiago in Chile. Let’s look at some comparisons to get a better view on the Admiral setup and so first up we have Bet at Home which is based in Linz with a 75,000 Austrian staker community. Their annual gross gaming revenues are based at €143 million and after all costs are considered, they are yielding at 13% with €18 million in profit, or €1.5 million per month. Secondly, we will be looking at Interwetten who hold offices in Vienna and enjoy a small yet active community of 55,000 stakers. Interwetten has enjoyed a 30% growth in wagering that reached a €2 billion total in 2019, by the far most successful year in their 30-year history. In terms of gross gaming revenue, they yield at around €99.5 million but this drops drastically after operations and further costs to €32 million and leaves its owners with roughly €1 million in cash as the end-of-year profits. These are two relatable rivals but they are both well above the levels of Admiral.at in the current betting climate.
Admiral.at is a local Austrian creation from one of the leaders in online slot gaming design. As estimated in their overall ticket sales, a small audience of 60,000 Austrian stakers are attending their betting grounds every month to enjoy the Novomatic luxury approach of fixed-odds betting.
The Admiral.at online social buzz is limited in as much as the only profile available is Trustpilot, there is no LCB and Askgamblers activity whatsoever. In fact, there is barely any activity on the Trustpilot profile with only two comments, one positive and one negative. Furthermore, this profile is actually linked to their old domain. So, there is little evidence to base any judgement on their current social activity and we found it difficult to review the overall issues on the minds of their stakers too. The only one major complaint we found was concerning rigged games and there were no minor problems being mentioned at all. So, let’s move on and summarise our findings in the table below.
The profile has only two reviews, one positive and one negative with one star against its name. The issue of rigged games is the only piece of evidence that we can find and as there is only one comment, it is hard to base any real judgment on if their games are rigged or not.
They do not have profile on Askgamblers.
They do not have profile on LCB.
We did not find any official complaints procedure here and so the only route will be to contact their customer service team to resolve your issues. In the same manner, there is also no details in relation to their official ADR. So, we cannot make any judgement other than they desperately need to update their social bulletin boards with some kind, or any kind of related information to give stakers a clue on what to do to complain about their issues.
An old profile for an obsolete domain is the only piece of evidence to be found, and so your complaints and issues will go unheard and ignored here at Admiral.at.
Upon arriving at the Admiral.at premises you are greeted by that man again…David ‘The Hoff’ Hasselhoff. The welcome offer handed to you by Dave gives you a nice ‘double your deposit’ bonus which is very reminiscent of a casino offer. There is also a combined bonus with odds boosts for specific leagues and markets that requires no extra efforts from stakers - you just take the odds with the boost should you wish to bet on the outcome, it is that straight forward.
“A €200 deposit match bonus is a great way to start in my opinion. The odds are slightly higher than usual, but still €200 is worth getting your hands.”
“The 30% combi-bonus promotions look great. Just place a combined bet with five or more picks and your reward will be credited. Wagering requirements and the odds are extremely low too.”
“I didn’t like the odds of their welcome bonus. Yes, the matching amount is high, but 2.00+ odds are just unfair. When other companies offer something like 1.5 odds with a free bet, why should I play here for bonus credits that come with 6x wagering on top?”
“Unfortunately, I haven’t found anything to play with here except the welcome bonus. There are no free bet promotions and no daily offers to even speak of.”
You wouldn’t be the first person to think that they walked into a casino when really, they entered the Admiral.at sports betting grounds. The bonus board reads like a typical casino but there is some value to be found here, as long as you don’t mind claiming bonuses that are a little off-centre from the usual sportsbook offers. Let’s take a look at what they have got in store.
|promo name||promo type||requirements||restrictions|
100% Bonus worth up to €200 for New Stakers
|welcome bonus||Minimum deposits of €20 and the turnover requirement is 6x the bonus amount||Bonus campaign is available for new players from Austria only|
The lavish bounty from the parent billionaire company is available for local stakers from Austria only. For those who are new stakers, Admiral.at offers a 100% deposit match bonus worth up to €200. Opt-in is required with the minimum of least €20 from your first deposit. The withdrawal conditions are connected to the 6x wagering requirements through qualifying bets with odds of 2.0 or higher.
|promo name||promo type||requirements||restrictions|
|combined bonus||Place a qualifying combined bet of 5+ selections||The bonus campaign is available for new players from Austria only|
For the high risk stakers, Admiral.at will boost your winnings from 5% up to 30% with combined selections. The reward is added automatically for those stakers who are placing a qualifying bet at minimum odds of 1.2 with at least five or more selections. The maximum winnings amount is €3,000 and the bonus wagering is set to a simple 1x requirement.
|promo name||promo type||requirements||restrictions|
|Other||Turnover requirement is 6x the bonus amount||Bonus campaign is available for new players from Austria only|
In what is a classic casino bonus style, Admiral has set out to entertain all its stakers on their birthdays with a special €20 no deposit bonus awarded in bonus credits. If you’re someone who likes to party and celebrate your birthday in style, just remember to log in and claim the bonus before it disappears.
|promo name||promo type||requirements||restrictions|
Based on the top European leagues and international competitions, Admiral.at offers an increased odds bonus without pre-conditions. As such, you are required to follow the goal and result markets and find the Odds Boost icon and then jump on the offer when you find it. Obviously, further development of this approach to bonus marketing is required due to the meaningless banner that is currently in use.
After closer inspection, the Admiral promotions are not really about sports betting at all, but designed by casino managers instead. Though we could admit that the €200 welcome package is the largest welcome bonus in the whole Stakersland when it comes to sports betting, there are no free bets, no acca bonuses, nor any early payouts. In fact, there is nothing that would help you to recognise that this is a bookmaker at all. The marketing and bonus schedule requires a full revision and should obviously be carried out by the experts of the industry, and not by casino managers dressed up in the latest trendy sports clothing.
Admiral run their own in-house software with a focus on Bundesliga markets and low-end betting margins.
The stakers tech team are a devoted bunch of people who spend their working days exploring all the bookmakers here at Stakersland. It’s their intention to ensure you enjoy the best possible sports betting entertainment and in order for this to happen, you need access to all the latest betting features. So, read on as we uncover the state of the Admiral.at betting technology and show you what you can expect when you bet here.
Admiral.at develops its own technology from within their offices in Gumpoldskirchen, Wr. Neudorf, Vienna, Attnang-Puchheim, and Lustenau. The technology stack is common to Austrian bookmakers and we found them to be using Visual Studio to develop C# applications that run on the .NET Framework. For the database, they use MS SQL and MongoDB, RabbitMQ, and Kafka for the live odds updates as their big data solution. We also uncovered that the annual gross salary for backend developers starts at €40,000 which calculates to around a €2,000 take-home per month. The front-end is based on a mix of Angular, React, and Vue with the proposed annual gross salary for this position at €35,000 - or €1,900 a month as the overall net pay.
Besides the Bundesliga events of football, basketball, and ice hockey played in Austria and Germany, Admiral.at also focuses on the top European leagues which are advertised across the sportsbook, marketing materials, and their questionable bonus program. There is no geo location or player specific preferences here either, the leagues are identical for players in Vienna and Linz.
Admiral uses the established local Austrian standard bet slip and offers both Singles and Combined ways of wagering. The Combined is featured with a multiway under the market level. The System bets are integrated with bankers but is missing custom options such as Trixie, Yankee, and Goliath. For the pending bets, there is a cashout option with both full and partial modes available.
Despite the ban for live betting in Austria, matches while live in-play are featured with the visualisation widget and the overalls are updated during the match with yellow cards, corners, performance, and ball possession. Stakers can access head to head, last matches, standings, and the current form through the same widget from Betgenius. In addition to the widget there is also an external link taking stakers to Sportradar for access to additional information.
Admiral offers up to 48 markets for their top tier football events. In Tennis, they will usually have up to 23 markets in pre-live and 28 across the live markets. Basketball provides stakers with 48 pre-live and 28 live markets. 41 pre-live and 26 live markets can also be found when betting on the ice hockey.
The sports betting margins for Admiral are found to be in line with the market average. For the three popular sports, we have pre-live margins of 2.22% with live margins at 5.96% for football, and for tennis they range between 9.99% in pre-game markets and 10.97% in-play, and lastly in basketball they offer a range between 5.88% pre-live and 8.23% live margins.
Events before the kick-off contain a link to external statistics with head to head, last matches, standings current form and an extra drill-down to player specifics, overalls, and performances for top-tier divisions. There are no results or official settlement data available within the sportsbook and as such, only the settled bets are provided with the actual results.
|Sports||margins||live margins||markets||live markets|
Stakers can find some good value in the football markets with low-end margins of 4.6%, which compared against Betfair at 7.1% is impressive. Tennis is also similar, but the basketball markets is obviously something that you should be staying clear of here. The margin range 9.6-10.3% is extremely high when compared to somewhere like 888 Sport with its 4-7.2% range. It’s a mixed bag of margins but if you’re a staker from Austria who loves football then Admiral.at is not a bad place to bet at with overall profit value in mind.
The Stakers HQ team have been busy collecting up all the financial affairs of Admiral.at to give you a clear and concise view of what you can expect. At Stakersland, we insist on stakers receiving only verified and thoroughly checked information and that is why our own financial team search for all the details first. So, read on and we will uncover all the ups and downs of the Admiral.at financial checks and procedures.
Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
Manual bank transfers, cash deposits, and deposits with Skrill are excluded from Admiral.at promotions. Additionally, all the promotions are limited to residents of Austria only.
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
Personal Data Transparency
Will they inform me about the automated checks being performed?
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
The Admiral.at presence in social media is limited and they are not communicating with their stakers regarding any financial issues outside of their internal complaint’s procedures.
Are my banking transactions with the bookmaker private?
The name ‘Admiral Sportwetten GmbH’ will appear next to transactions between stakers and the bookmaker in all official banking documents. They do not offer a way to change this.
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
Withdrawals via banks transfers normally take anywhere from 2-10 banking days. Payouts via PayPal and Skrill usually take up to 24 hours. We have not found any complaints about the withdrawal timeframes not being respected by the banking team. In the worst-case conditions, stakers can always visit the local branches and request a withdrawal face-to-face.
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
The minimum withdrawal amount at Admiral.at is €20 for all payment methods. The maximum limit is €10,000 for PayPal and Skrill and there is no upper limit set for standard bank transfers.
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
There are three ways to withdraw funds from your Admiral.at account and this is done via Skrill, PayPal, and Bank Transfers. The transaction fees are paid by Admiral.at and so their members will only pay the commission fees set up by the banks when funds are withdrawn via the bank transfer option.
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
The Admiral.at terms and conditions do not contain any information about their source of funds check or any other similar procedures. It seems that there are no procedures established for the source of wealth check which are required in line with the 5MLD, or at least these details are not available to the public or the customer service team have not completed the relevant training required to discuss them.
We found that the number of withdrawal methods is significantly lower than the deposit methods available here at Admiral.at, which is a slight inconvenience to stakers. On the other hand, there are no fees added on top of payments and there is also no maximum limit for bank transfer withdrawals. The payment processing time is around the average marker with withdrawals being approved within 24 hours. We were happy to find out that the overall staker privacy is taken seriously with policies that have been designed carefully and cross-referenced with the current laws. This, however, does not stop them using all possible online trackers from Google and Facebook to Benious Sports and Twitter, so you will be tracked and your privacy is not completely protected here. The lack of information on the source of funds/wealth checks was also a concern with the customer support team unaware of how these checks are being carried out.
The Admiral.at customer support team do the bare minimum when it comes to service with generic replies and a neutral tone of voice at all times. There is little in the way of explanations and it seems as though they have only been trained to a basic level. It is as though they have been told not to divulge any extra information to stakers no matter what the query might be. For an innovative company like Novomatic, the lack of live chat is a worry too, but there is at least email and phone numbers available which are in use from 9am to 11pm CEST. As to be expected, there was no information or relevant details on their SLA or anything in relation to their customer service as a whole. So, read on and discover what we found from our own support testing and internal investigations.
Support Speed & Resolution
How fast do they reply to my general queries?
Emails regarding login issues or other general queries are responded to within 3-15 minutes and so the speed of email communication is above the market. On the other hand, some of our emails were not replied to at all.
Live Chat Access
Is the online live chat tool available on the site?
Live chat is not available for stakers. The support representatives did not provide us with any kind of ‘no deposit’ bonus either. We were told that their marketing team would be responsible for such matters and as such the customer service is not involved in the design of the bonus program. It was certainly not a polite form of communication from start to finish.
Support Team Competency
How quickly will the support team reply to complex queries?
It may take them 1.5 hours to deal with a complex technical request relating to things like web browsers and website opening speeds. These types of queries are apparently escalated to their technical team instead.
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
Their support agents confirmed that all sports related technical queries are outside of their knowledge and capabilities. Obviously, there is a lack of sports betting training here. Customer service agents are clearly told to focus on using the helpdesk information with simple deposit and withdrawal related queries being their main responsibility.
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
We were told repeatedly that there are no free bets upon request. The answers were formal and short and some of our emails as an unregistered staker were unanswered.
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
The tone of the conversation remained formal throughout our repeated bonus requests. Eventually, they stopped answering after a while and decided to simply ignore us.
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
The information given to us regarding withdrawals and deposits was the same as what we found over on their general terms and conditions. This is the strong part of the Admiral.at customer service and they would always be happy to source the information from their helpdesk…and learn together with you.
Willingness to Help Out
Will the support representatives help me navigate around their website?
The support agents sent us short instructions on where to find the requested information. We did not receive any web links, but the directions that they gave us were useful enough.
Does the support team have a high tolerance level for repeated bonus requests?
The tolerance levels of the agents were not impressive with their replies coming across as short and impersonal, and therefore, we did not receive any kind of bonuses after our numerous requests.
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
The Admiral.at FAQ section contains a list of popular questions. We found these to be detailed and to contain all the necessary information that you would need to find solutions to the most basic of issues.
It’s as basic as it gets from the Admiral.at customer support team. Email is the go-to option for stakers and although they are quick with their replies, the answers are generic with little in the way of useful information. We often found that our emails were simply ignored and due to the lack of any SLA, it seems that the team are free to ignore emails at their own discretion. The team are unable to offer anything in the way of technical assistance, which they happily admitted. If you want the details on the helpdesk written out for you then do get in touch, it will obviously be pointless though as you can find all this information for yourself on the site. This basic service even extends over to banking as the agents will simply provide you with obvious details about your transaction, such as the status and time of your withdrawal. No useful details and answers whatsoever and so you would be better off trying to figure out the solution on your own.
We have included our own Admiral.at FAQ below, but due to the lack of transparency across the site, there is not much extra information that we are able to give you.
Are you able to complain with Admiral.at?
There is no complaints procedure at Admiral.at and the customer service teams did not provide us with any additional information. We were advised to send a complaint to the support email address and that was all.
Where to complain if they refuse the withdrawal?
There is no information about their ADR or official regulators on the site. The customer support couldn’t provide us with any details on this matter either.
Where to complain if they refuse the withdrawal?
There are no reviews on the Admiral.at customer service and so we can’t give you an overall summary at this moment in time.
Up or down
The electro-mechanical doors of Admiral.at that take you through to the David Hasslehoff cyber show comes with a 97.81% uptime rate. It means that there is a variable chance of opening times that will disappoint 3 out of every 100 stakers trying to access the betting rooms. To be honest, this does not come as a surprise because the major area expertise of Novomatic is slot machines. They deal with variable chances of winning and not variable chances of keeping a website up and running. The consistency in their approach is a true sign of professionalism but slots and websites are two vastly different things. So, we investigated further through the Google Page Speed test and we came across a slippery road with many bumps and obstacles. A mobile score of 11/100 and 43/100 for their desktop shows some serious optimisation and improvements are required. At the same time, the developers might as well look into those loading times of 20 to 40 seconds as well, we feel that there is plenty of room to work with and improve for the Admiral.at developers.
The backend is based on .NET Framework and C#. The database used is MS SQL to store financial data and MongoDB, RabbitMQ, and Kafka for live odds updates as their big data solution. Most of this information is delivered through web sockets while http queries are mainly used to deliver the personal data for logged-in stakers. The frontend is implemented using Angular framework from Google which is a modern and updated data solution. On the other hand, it is worth the developers paying attention to the inline styles, which is not the best practice when speaking in CSS terms.
The servers of Admiral.at are hosted locally in Vienna at the A1 Telekom data center. It is, however, without an additional layer of security such as Cloudflare or Amazon but even those should be protected within a local firewall, but it is clear that the servers are not prepared from external or sophisticated attacks. This could potentially be dangerous, especially when facing other DDOS attacks. Admiral.at is implemented as an ssR application, so we can conclude that the application is running on the server using Node.js… this could be the reason for that rather low uptime rate of 97.81%.
A multi-domain certificate is issued to the domains admiral.at, admiralbet.com, news.admiral.at, www.admiralbet.com, and comes with encryption technology based on a 256-bit algorithm, and the key being used is made up of the recommended size of 2048 bits. The cost of such a certificate is $1470 per annum and this is issued by DigiCert for a period of one year. There is no EV-signed option here though which would help to offer additional compliance checks and extra security for stakers.
After a deep investigation into the technology being used at Admiral.at, we found more negative points than positive. While the frontend is based on the modern Angular, the web server of Node.js is mainly used by online casinos and can be compared with a conventional calculator. Those web servers are absolutely not protected from external attacks and are not even intended for such purposes. The future of this development is dark in our opinion and it is in our understanding that this could more or less work as a demo of Sportradar feeds, rather than a stand-alone sportsbook from the largest operator in the Austrian territories of Stakersland. We think that that Admiral.at is unlikely to survive much longer time in its current state and drastic improvements are required, sooner rather than later.
countries where Admiral is licensed
What documents do Admiral.at require for account verification?
How long does it take them to settle the bets and payout?
Admiral uses the Betgenius and Betradar feeds to supply live score, odds, fixtures, and the overall settlement data. For all Austrian, German, and top European events, bet settlement is supposed to be instant and this is more so for live in-play sporting markets. Smaller divisions can take up to 24 hours in total as these are often related to the results coming through the next day after the events have ended.
How to request a withdrawal and how long it may take?
According to our own tests, withdrawals are approved in under four hours during the working day. Following our contact with the customer support agents, the team reserve the right to approve all withdrawals within a 24-hour time period. After the approval has been given, both PayPal and Skrill withdrawals should be instantly credited and bank wires can take up to 2-10 working days. We have not yet found any stakers complaining about these withdrawal procedures and, however, in any worst-case scenario, stakers can always simply visit a local Admiral.at branch to request a withdrawal.
Are multiple accounts allowed?
Multiple account creation at Admiral.at is considered an action aimed to abuse the Admiral.at bonuses and as such, this action is completely prohibited under their general terms and conditions. We advise that you stay clear of multiple accounts and stick to one core account to prevent any repercussions.
Is it safe to open an account with Admiral.at?
Admiral.at does not own an international licence that allows stakers from countries outside Austria to join. Currently, only players from Austria are allowed by law to play on their website, and those Austrian regulations are still vague and undefined. Nevertheless, Admiral Sportwetten belongs to the large and reputable Novomatic Group, and there is more than enough money available to payout any of the top limit winning amounts. There are one or two privacy issues found within the terms and conditions but as an Austrian who doesn’t mind their online journeys being tracked, you can find enough betting entertainment here.
VPN Usage - legal or not?
Since all countries and territories outside of Austria are restricted, the Admiral.at representatives do not recommend using VPN when accessing the site. In order to avoid misunderstandings and any discrepancies caused by a false IP, you are clearly advised to stay away from VPN connections when betting at the Admiral.at website.