Terms and Conditions of Stakers
Introduction

Stakers is a brand name operated and managed by Stakers:  

  1. Stakers Ltd (a company duly registered under the laws of Malta, on the 19 December 2016, bearing registration number C-78721, and having its registered address at 527, St. Paul’s Street, St. Paul’s Bay, Malta (hereinafter referred to as “Stakers Malta”). Stakers is licenced to provide gaming services under licence number MGA/CL2/1306/2017 (hereinafter referred to as “Malta Licence”), issued on the 08/08/2017 by the Malta Gaming Authority and in  Great Britain under licence number XXXXX (hereinafter referred to as “GB Licence”) issued on [    ] 2017 by the Gambling Commission; and
  2. Stakers N.V is a company duly registered under the laws of Curacao, bearing registration number 142649 and having its registered address situated at E-commerce Park Vredenberg, PO Box 422, Curacao.(hereinafter referred to as “Stakers Curaçao”). Stakers Curacao is authorized and regulated by the Government of Curacao, subject to Licence No. 8048/JAZ2017-026. (hereinafter referred to as “Curaçao Licence”).

The operating website is the Internet Site. Any reference to “Stakers”, “We” and/or “Us” means StakersMalta and Stakers Curacao, together.

This agreement (hereinafter referred to as “Agreement” and/or (T&Cs”) constitutes a binding legal agreement between you as the user (hereinafter referred to as “You”. “Your” shall be construed accordingly”) and Stakers.

This Agreement shall govern Your use of our gambling and/or website services at all times. Please read this Agreement carefully and make sure that You fully understand its content. If You are having any doubt about your rights and obligations resulting from the acceptance of this Agreement, please consult a legal attorney in your own jurisdiction.

These T&Cs are composed of the following sections, all forming an integral part of this Agreement:

  • GENERAL T&CS – as set out herein.
  • PRIVACY POLICY – https://stakers.com/en/info/help/privacy-policy/
  • ANTI-MONEY LAUNDERING POLICY - https://stakers.com/en/info/help/aml-policy/
  • RESPONSIBLE GAMING POLICY - https://stakers.com/en/info/help/responsible-gambling/
  • SECURITY POLICY - https://stakers.com/en/info/help/security-rules/
  • COOKIES POLICY - https://stakers.com/en/info/help/cookie-policy/
Definitions

1. The following words and terms, should be interpreted as follows, unless, the context clearly implies otherwise:

  1. Account” shall refer to the personal account opened by a Player with Stakers (as defined below) and maintained by Stakers so as to allow the Player to place a Bet;
  2. Applicable Court” shall refer to the courts of Malta in relation to Games provided by Stakers Malta under the Malta Licence, the courts of England and Wales in relation to the Games provided by Stakers Malta to players in the GB under the GB Licence and the courts of Curaçao in relation to Games by Stakers Curacao offered under the Curacao Licence. Provided that, if it is unclear as to which Games the dispute refers, the default applicable courts shall be the courts of Malta.
  3. Arbitrage betting” shall refer to any Bet that excludes the possibility that the User may lose. This includes Bets which take advantage of any error in the Betting Line and/or Odds offered by Stakers that occur during any process in which Odds are changed.
  4.  “Application Form” shall mean the form to be filled in by an individual to open an Account with Stakers;
  5. Bet/s” shall refer to the amount of money or stake paid by the User to Stakers and which is a principal requirement for the placing of Wagers in accordance with these Rules;
  6. Betting Line” shall refer to a list of events, including the Odds offered by Stakers, and which is the principal requirement of the placing of Wagers in accordance with these Rules
  7.  “Bonus” shall refer to particular promotions that may be in force from time to time, each regulated by its own Bonus terms and conditions (“Bonus Terms”) that will be present on the Internet Site alongside the relevant promotion;
  8. Bonus Abuse” means the creation of multiple accounts with the intention, or effect, of taking advantage of bonuses or other promotional offers intended to attract new players to the Internet Site, a non-exhaustive list of examples is set out in paragraph 145.  
  9. Cancellation” shall refer to cases where a Bet is either cancelled or where the agreement between the Player and Stakers is considered invalid. In these instances a full refund is paid by Us to the Player;
  10. “Company” and/or “Stakers” shall include Stakers’ online gaming system, as well as all services and games or activities related to it and listed on www.stakers.com including but not limited to online betting, online casino, online bingo and online poker;
  11. Curaçao Game(s)” shall refer to the Games provided in the Internet Site which are subject to the Curaçao  Licence;
  12. Event(s)” shall refer to external events, such as sports events, virtual sports events, and soccer roulette matches, whose outcome is beyond the control of Stakers;
  13. Game(s)” shall refer to any gaming or betting activity presented by Stakers on the Internet Site for the benefit of the Player;
  14. GC” shall refer to the Gambling Commission which is the regulator of gambling in Great Britain;
  15. Governing Law” shall refer to the Laws of Malta in relation to Games offered by Stakers Malta under the Malta Licence, the Laws of England and Wales in relation to Games offered to players in the United Kingdom under the GB Licence and the law of Curaçao in relation to Games offered by Stakers Curacao under the Curacao Licence. Provided that, if it is unclear as to which Games the dispute refers, the default governing law shall be the laws of Malta.
  16. Internet Site” shall mean the website www.stakers.com and all other websites connected thereto and accessible through links or other access paths and the services available through such sites. These T&Cs shall also apply to all gaming made via mobile devices. All references to the use of the Internet Site shall be construed as references to the use of our betting applications for mobile devices;
  17.  “Login and Password” shall mean the login and password details that are chosen by the User upon registering with Us;
  18. Malta Game(s)” shall refer to the Games provided in the Internet Site which are subject to the Malta Licence;
  19. Odds” shall refer to the result of the Event on which Stakers accepts Bets.
  20. Player” or “User” shall mean You, the individual who has registered with Stakers and in whose name an Account has been opened;
  21. Player Data” shall refer to all data held by Us in relation to a specific Player, including any personal data, any gaming data and any Account information;
  22. MGA” shall refer to the Malta Gaming Authority, which is the main regulator of remote gaming operations in Malta;
  23. Relatives”  means spouse, partner, parents, children and/or siblings;
  24. "Services" shall refer to the Internet Site and the Games and the Software. The Services are subject to the following authorizations:
    1. Casino, bingo, poker, virtual sports events and fantasy Games are subject to the Curacao Licence.; and
    2. Betting activities and bookkeeping Games are subject to the Malta Licence;
  25.  “Software” shall mean all programs and databases and any other derived content whether or not requiring download, whether accessible or otherwise used by the Player through the Internet Site and allowing the Player to participate in a Game;
  26. GB Games(s)” shall refer to the Games provided in the Internet Site which are subject to the GB Licence; “Wager” is an agement between the Player and Stakers under which the Player pledges a certain amount depending on the outcome of an unsettled matter. A Wager can only be offered by Stakers to the Player and not vice-versa.
General

2. Use of the Internet Site and the information, materials and links in it, is solely upon the T&Cs set out below, which constitute the entire agreement between the Player and Stakers for the use of the Internet Site, the Software and the Services.

3. The rules herein are effective as of 21/08/2017, and replace all previous terms and conditions.

4. These T&Cs shall immediately become effective as from the date when the Player registers his Account with Stakers and clicks the box “Yes, I accept the terms and conditions”.

5. These T&Cs shall be the official source of reference for any complication/dispute related to the use of the Internet Site, the Services or Software.

6. All Games played on the Internet Site are duly subject to the rules as specified in these T&Cs.

7. Stakers hereby reserves the right to suspend, add, end, amend and/or supplement these T&Cs from time to time as it may deem appropriate. 

8. In case of modification of these T&Cs, on logging into his Account with Us a pop-up box shall inform the Player that the T&Cs have been updated and the Player shall be requested to agree with the updated T&Cs. Any such changes shall be deemed effective as soon as they are accepted by the Player.

9. We are under no obligation to verify if all the Players use the Internet Site and/or the Software and/or Services according to the updated rules of these T&Cs. The version posted on the Internet Site is the effective version, and that which Players should use as reference. It is the Player’s responsibility to inform himself regarding the T&Cs, as well as being familiarized with the modifications that affect or will affect the Player.

10. In case these T&Cs are provided in different languages, all versions should reflect the same principles. Without prejudice to the foregoing, should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version shall supersede the other versions.

11. The Internet Site and/or Services shall not be used by minors (any person under the age of 18 years) and any such use shall be reported to the police.

12. The Internet Site and/or Services may only be used for lawful purposes. Use of the Internet Site for transmission, distribution, publication or storage of any material on or via the Internet Site which is in violation of any applicable law or regulation or any third party's rights is strictly prohibited. This includes (without limitation) the use of the Internet Site or the transmission, distribution, publication or storage of any material on or via the Internet Site in a matter or for a purpose which infringes copyright, trademark, trade secret or other intellectual property rights, is obscene or harmful to minors or constitutes an illegal act or harassment, is libellous or defamatory, violates any privacy or data protection laws, is fraudulent or breaches any exchange control or gambling law. It is solely for You to establish whether Your registration with Us and use of the Internet Site is lawful.

13. In the event of misuse and/or the abuse of the Internet Site or Services, We reserve the right to close or block the Player from the Internet Site and close any Account registered in the Player’s name.

14. We may refuse any Player or close any Player’s Account at Our sole discretion and in such instance, we undertake to uphold any contractual obligations already in place unless otherwise directed by the relevant authorities or in the case of fraud or other illegal activities.

15. Stakers is not liable for any inaccuracies in the translations of the names of team and/or players participating in any Event for which Bets are accepted.  

Rules & Procedures governing the Games

16. Player Registration and Opening of Accounts

Law applicable to Players and Player’s responsibilities

17.  You understand and accept that We are unable to provide You with any legal advice or assurances and that it is Your sole responsibility to ensure that at all times You comply with the laws that govern You and that You have the complete legal right to open an Account with Us and to play the Games offered by Us. Any participation in the Games is at Your sole option, discretion and risk. By playing the Games, You acknowledge that You do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.

18.  The Player understands that references herein to Stakers incorporates the two (2) separate entities and accepts that the Games offered in the Internet Site are provided by separate companies, each company having its own separate juridical personality.

19.  The Player understands and accepts that where reference has been made to Stakers, any direct or indirect liability and all claims of whatsoever nature may be only directed by the Player against either Stakers Curacao or Stakers Malta, as the case may be, depending on the Games being played. Recourse within these T&Cs can only be taken against the entity providing the particular Service depending on the Games being played by the Player, and one Stakers entity shall not be responsible for the actions and/or omissions of the other Stakers entity.

20.  You can only use the Services if You have reached the legal age as determined by the law of the country where you reside or are using the Services. In no circumstance can You use the Services if You are under eighteen (18) years of age.

21.  Some countries and jurisdictions have not addressed the legality of online gambling and other jurisdictions have specifically declared online gambling and/or the use of an online gambling service on internet illegal. The fact that the Services are available, does not construe an invitation or an offer by Us to use the Services in any country in which such use is declared illegal. Participation in the Games by the Player shall be void wherever prohibited by the applicable law. You accept that it is Your sole responsibility for determining whether Your use of the Services is legal in the country where you reside or make use of the Services.

22.  You may not use the Services for any business-related use or on behalf of another person. Any use of the Services by You is for own personal purpose only.

23.  We provide exclusively Games through secured networks and We may use encryption of the user name and password. Therefore Your privacy will be protected to the extent of the means available.

The Games

24.  You hereby understand and accept that the Malta Games and the GBGames are provided by Stakers Malta, holder of a Class 2 Licence issued by the MGA and bearing Licence number MGA/CL2/1306/2017 and the holder of a remote gambling Licence issued by the GC and bearing Licence number MGA/CL2/1306/2017. The Player accepts and agrees that Stakers Malta shall not be responsible nor held liable for any act or omission, whatsoever, related to the software used to power the Malta Games or the GB Games.

25.  You hereby understand and accept that the Curacao Games are provided by Stakers N.V., holder of a gaming licence in Curacao, subject to Licence No. 8048/JAZ2017-026. The Player accepts and agrees that Stakers Curacao shall not be responsible nor held liable for any act or omission, whatsoever, related to the software used to power the Curacao Games.

Player Registration

26.  Participation in any Games for real-money play shall require a Player to open and hold an Account and log into such Account.

27.  We shall not permit a person to participate as a Player in a Game conducted by Us unless that person is registered personally as a Player and holds an Account with Us. 

28.  An individual must fill in the Application Form provided by Stakers which shall at least include the following details in order to open an Account and become a Player:

  1. Name;
  2. Surname;
  3. Date of birth together with a confirmation that the individual is over 18 years of age;
  4. Passport number or National Identity Card number;
  5. Email address;
  6. Mobile phone number;
  7. Username of choice;
  8. Password of choice; and
  9. Four digit identification number

29.  The Four-Digit Identification Number shall be used in the course of the relationship between Stakers and the Player. Players seeking support through Stakers’s Player support services are required to provide this number when seeking support.

30.  It is the Players’ responsibility to ensure that their records with Stakers are kept up to date, especially address, telephone number and payment/bank details. It is the Player’s responsibility to inform Us immediately of any changes to the Player’s personal information.

31. Stakers assures the Players that their personal data is processed fairly, lawfully and in accordance with good practise and is only collected for specific purposes which are known and accepted by the Player when such Player chooses to make use of the Internet Site.  Full details of how We collect, process and store personal data are set out in our privacy policy at https://stakers.com/en/info/help/privacy-policy/

32.  You confirm that all information contained in the Application Form submitted to Us is true, accurate, and complete, and corresponds to the name(s) appearing on the credit cards used for the deposits and payments of gains. We reserve the right to cancel Your registration and close Your Account in the event that the information provided is found to be false, inaccurate, deceitful or incomplete. 

33.  Players may not use the Services offered by Stakers in any way directly or indirectly associated with money laundering. As soon as the Player opens an Account with Us, he agrees to abide by all the rules and regulations relating to anti-money laundering that are in place at that time. The Player confirms that he shall not use funds that are, in any way whatsoever, the proceeds of crime. If the Player does not respect these rules and regulations then We may suspend the Player’s Account pending any investigation.

34. Stakers reserves the right to monitor all of the transactions with a view to prevent money laundering. Stakers reserves the right to examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering or the funding of terrorism. Stakers has the right to take any measures and adopt any procedures to obtain the identity of a Player and to verify such. If such identification and verification is not obtained, or where We know or suspect that the transaction may be related to money laundering or the funding of terrorism, We may not proceed with such transaction and shall have the right to close such Player’s Account and shall have the right to disclose details of such transaction to the Financial Intelligence Analysis Unit in Malta or other relevant authorities as may be applicable.  Further details are set out at https://stakers.com/en/info/help/aml-policy/

35.   In its sole discretion and without prior explanation, Stakers reserves the right to refuse registration on its Internet Site of any person for any reason.

Player’s Insolvency

36.  Stakers reserves the right to verify the financial solvency of any of the Players, through the information furnished during registration and through third parties.  In the event that such a Player’s insolvency is verified, then We shall have the right to terminate/close down the Account and prohibit the Player from opening another Account with the same Internet Site.  

Opening of an Account

37.  To be able to play the Games for real-money, an Account must be opened. The Player will need the Login and Password details when filling in the Application Form in order to be able to access the Account. The Player is responsible for ensuring that said codes and/or passwords are kept secret.

38.  By opening an Account with Us, the Player gives his authorisation to the processing of any personal data in compliance with the privacy laws that are in force. The processing of personal data is managed until the Account is closed and exclusively for provision of the Services offered by Us.

Eligibility

39.  The processing and opening of an Account is only granted to individuals of at least eighteen (18) years of age or the respective minimum age according to the corresponding national legislation and is prohibited to residents of the USA as well as residents of any other country wherein laws prohibit said accounts. It is the Player’s responsibility to know whether the processing and opening of an Account is allowed within their jurisdiction. You are aware that the right to access and use the Internet Site or Services and any products there offered, may be considered illegal in certain countries. You are solely responsible in determining whether Your accessing and using our Internet Site is compliant with the applicable laws in your country and you warrant to us that gambling is not illegal in the territory where you reside or make use of the Services. Moreover, You declare that You are not resident of Aruba, Bonaire, Belgium, China, Curacao, France, Netherlands, Saba, Singapore, Statia, St Martin, and the United States of America, including any dependencies, military bases and territories thereof. Any funds deposited or any money won by persons not playing regularly according to their own law shall be forfeited to the relevant authority.  

40.  Players will be age verified within seventy-two (72) hours from when they make their first deposit. If a Player’s age is not verified within this time-limit his Account will be suspended and no further gambling shall be allowed until the Player’s age has been successfully confirmed. Stakers retains the right to withhold any funds in the Account until the necessary verifications are completed. Should it result that a Player is under eighteen (18) years of age, his deposits will be returned to him and any bonuses and winnings shall be voided.

41.  We strictly prohibit Players from selling, transferring and/or acquiring Accounts to or from other Players.

42.  It is prohibited for Players to transfer funds to Accounts held by other Players. 

User Names

43.  Stakers reserves the right to deny or retract, for whatever reason deemed necessary by Us, any or all Player screen names and/or user names, whether before, during and after these names have been issued or validated.

44.  In the event that the Player’s Account is otherwise in accordance to these T&Cs, We will give that Player the opportunity to create a new screen and/or user name.

Password Security

45.  Passwords may be changed by the Player at any time. Players are advised to choose a strong and non-predictable password for security [ex: six (6) characters and two (2) alphanumeric characters]. It is advisable not to use obvious dictionary words (e.g. “password”), or consecutive numbers or letters or obvious personal information, for instance children’s names. The password should not be the same as the user-name, name or email address and should not be reused when choosing a new password.                                                                                           

46.  It is the Players’ responsibility to ensure they keep their Username and Password and security details confidential. In the event that there is concern that the secrecy of such details is no longer the case, Player should notify Us immediately whereupon new details may be forwarded and any future transactions under the previous details would be considered void.

47.  Stakers is in no way responsible for the eventual access to an Account by a third person and shall not be held responsible for any eventual loss suffered due to the illicit use of a Player’s Login and Password by a third person, of unauthorized access, and/or for any transaction in which the Login and Password of a Player was registered correctly.

48.  Stakers is in no way responsible if the Player forgets, misplaces, or loses his password, except as a result of an error on our side. We shall not at any time during its relationship with the Player be responsible to store the Login and Password of the User.

Multiple Accounts

49.  Each Player is allowed to open only one Account per person. Use of more than one Account per Player is known as “multi-accounting” and as such is strictly forbidden.

50.  In the event that We suspect that a Player is opening multiple accounts by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices, We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts.

51.  Stakers reserves the right to block regular or tournament play and/or prize distribution should any evidence of multi-accounting arise.         

Misuse of Accounts

52.  Funds deposited must be utilised for the placing of Bets and any suspicious activity on a Player’s Account could lead Us to report the Player to the MGA, GC or any other relevant authorities, freeze the funds and even close the Account.

53.  In the event of misuse and/or the abuse of the Internet Site and/or the Software, We reserve the right to close or block the Accounts of the Player in question until the matter between Us and the Player is resolved.

Dormant and inactive Accounts

54.  If the Player does not access the Account by “logging in” using his Login and Password for any period of thirty (30) consecutive calendar months, his Account shall be deemed to be “dormant”.

55.  If the Player does not access the Account by “logging in” using his Login and Password for any period of twelve (12) consecutive calendar months, his Account shall be deemed to be “Inactive”.

56.  No administrative charge shall be charged when a Player seeks to re-activate his Account.

57. In the case of inactive, dormant, closed, blocked and excluded Accounts, funds may be recovered by sending an email to Stakers on [email protected]

58.   In relation to the moneys deposited to play the Malta Games or won in relation to the Malta Games, notwithstanding the preceding clauses contained in this section, if no transaction has been recorded on a Player’s Account for thirty (30) months, the balance on the Account shall be remitted to the Player, or wherein the Player cannot be satisfactorily located, the funds shall be remitted to the MGA. Provided that no claim shall lie against Stakers after it has remitted the balance in a Player’s Account to the MGA.

Closing of Accounts

59.  Any Player is entitled to close his Account and terminate the Agreement at any time, by contacting Stakers through Customer Services indicating his wish to close his Account; and stating the reasons why he wishes to close the Account, in particular if he is doing so because of concerns over the level of his use of the same. Customer Services may be contacted by sending an email using these details: [email protected]. Stakers will respond to the Player’s request, confirming closure of his Account and the date on which such closure will be effective, within a reasonable time, provided that a Player shall continue to assume responsibility for all activity on his Account until such closure has been carried out by Us, at which point this Agreement shall be terminated.

60.  In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Player shall indicate it. A Player who closes an account for gambling addiction reasons shall not open or try to open a new Account with Staker’s brands. We shall not be liable for any direct or indirect consequential damages, should an individual succeed in opening a new Account. We reserve the right to close an Account opened in breach of this rule at any point in time.

61.  In the event of cancellation of the Player’s Account, a Player shall be permitted withdraw any balances remaining in the Account.

62.  Where We close the Player’s Account and terminate the Agreement pursuant to multiple-accounting, collusion, cheating, fraud and criminal activity or breach of this Agreement the balance of the Player’s Account, Player’s approved but not yet paid withdrawals and/or jackpot winnings will be non-refundable and deemed to be forfeited to the extent of any claim that Stakers may have against the Player at the date of such closure.

Currency

63.  All payments to and from the Account must be paid in the currencies available on the Internet Site from time to time and all payments into the Account must be from a payment source on which Player is the named account holder.

64.  Stakers accepts payments made in currencies other than Euro. Any payments received by Us in a currency other than Euro (with the exception of GBP) shall be converted into Euro at the prevailing exchange rated determined by Us. In this regard, We hereby reserve the right to charge any exchange premia.

65.  Any reference to a monetary amount in EURO (€) shall include the equivalent thereof in all other currencies.

List of Accounts

66. Stakers shall, at all times, keep a secure list of all registered Players and shall ensure the security of all Accounts. https://stakers.com/en/info/help/security-rules/

Financial Issues & Payments
Deposits by Players

67.  Any deposits are made with Stakers Malta. Players have the facility to use any funds held by Stakers Malta to play the Malta, GB and the Curacao Games. Any winnings shall be added to the balance as held by Stakers Malta.

68.  Stakers shall not accept cash from a Player and funds may be received from the Player only by any of the methods specified in the relevant pages on the Internet Site, as they may be amended from time to time.

69.  Currently a deposit can be made through the use of a payment cards such as Visa and Master Card. Alternatively, deposits may be made by bank transfer or through payment service providers such as Neteller, Skrill, Paysafecard, Sofort, Inpay, Ecopayz and Astropay Transfer. Certain payment methods may not be available to You depending on Your jurisdiction. The minimum deposit limit is 10 Euros (in words: ten Euros) or £10 for GB players. There are is no maximum deposit limit.

70.  Any and every charge or fee that is incurred in connection with the deposits and/or withdrawals in the Account, levied by the payment service provider chosen by the Player (including but not limited to: credit institution, e-wallet) shall be borne by the Player as per their contractual relationship with the respective payment service provider. Stakers shall not impose any administrative charges associated with deposits or withdrawls in or from the Account over and above the administrative charges levied by the payment services provider chosen by the Player.

71.  Money deposited in the User Account shall be available for use in the User’s Account within the reasonable amount of time following the confirmation of the deposit made. The timing for receipt of money also depends on the payment method chosen to make a deposit and/or maintenance or disturbances on the Payment provider’s side.

72. The Player certifies that the funds used to play the Games through the use of the Internet Site are not from any illegal source. By playing on the Stakers Internet Site the Player is declaring that he shall in no way use the Internet Site or the Software with the purpose of transferring such funds from illegal sources. The Player will not use the Internet Site and/or the Software for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction (including money laundering), in accordance to the laws of all the jurisdictions having authority over the Player. We reserve the right to discontinue or block the Account of the User, at any time, and until the matter has been resolved, if We have the slightest doubt as to the legality of the source of funds used by the User to bet on the Internet Site.

73.  If a Player uses a payment method in respect of which he is not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant checks.

74.  In accordance with applicable laws and licence conditions imposed on Us by the respective jurisdictions in which we are licenced to operate and provide our services, Player funds are protected in the event of insolvency by the segregation of customer funds and are held in a separate designated bank account.  For players resident in GB, this level of financial protection is classified as a BASIC category of funds protection.  This means that You may not be able to get Your money back in the event of insolvency of  funds Stakers.  For more information about the level of funds protection for GB customers please view the following link http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx 

75.  To the extent required by the Player’s local law or tax or other authorities a Player is solely responsible for reporting his winnings and losses arising from the use of our Internet Site.

76.  A Player understands and acknowledges that by playing Games provided by Us, a player takes the risk of losing money deposited into his account. Should a Player not wish to accept this, he should kindly refrain from using this site any further.

Interest

77.  Players should not treat Stakers as a financial institution and shall not expect interest on their deposits.

78.  Notwithstanding the above, Stakers declares and affirms that, should any interest be payable to the Account, it shall be credited only to that Account.

Withdrawal Requests

79.  The Player may at any time request a payout from the existing balance in his Account in whole or in part provided that all payments have been confirmed and all amounts deposited. The minimum amount You are permitted to withdraw, per withdrawal, is twenty EUR (€20). Any expense related to withdrawal requests shall be charged to the Player.

80.  Stakers shall endeavour for payments to take place in the forty-eight (48) hours following the Player’s request but does not hold itself liable for a specific period of time in this regard. Stakers does not hold itself liable for any additional processing time as may be applied by the payment services providers of the Player as per the contractual relationship between the respective payment provider and the Player.

81.  Stakers reserves the right, at its sole discretion and at all times to request documents to verify the following:

  1. the identity of the registered account holder;
  2. the authorisation of the account holder to use a specific card; and/or
  3. any facts and information provided to Stakers  by the Player.

Any such requests may be made whenever Stakers  deems necessary and we reserve the right to suspend an Account pending any investigations and verifications.

82.   Stakers has the right, exercisable at its sole discretion and at all times, to request documents necessary to verify the identity of the Account holder. This is carried out in order to ensure that payment of any winnings is being made to the correct person and/or the use of the Player’s Account conforms with this Agreement. For this purpose, We are further entitled, at our sole discretion, to require that You provide Us with a set of documents, which could include, but are not limited to:

  1. a (notarized) ID or any equivalent certified ID according to the applicable law of your jurisdiction or otherwise;
  2. a (notarized) proof of address, by sending us a utility bill and/or bank statement not older than 2 (two) months;
  3. a (notarized) proof of banking information you provided us with by either depositing or making a payout request is on your name; and/or
  4. a verification of your phone number.

83.  In the event You are not able to provide Us with the requested documents, within a reasonable time frame not exceeding thirty (30) days from the date of Our request, We may close your Player's Account and/or Your withdrawal may be refused and/or Your winnings can be voided. These consequences may also occur in the event the player is found to have supplied false or misleading information. Provision of a false or invalid phone number may additionally result in a delay in Your requests.

84.  A Player requesting the first withdrawal following registration may be required to verify his identity through the submission of the copies of the identification documents. In the event the identification documents are requested by Us, the withdrawal request shall not be acceded to by Us prior to receipt of a copies of these documents from the Player.

85.  In any case, when the cumulative value of all withdrawals requested to be effected by a Player as from the moment of registration amounts to two thousand three hundred EUR (€2,300) or the equivalent in all the other currencies, or a single withdrawal of winnings gained within twenty-four (24) hours in an amount equivalent to two thousand EUR (€2,000) or more has been requested by a Player, We shall not accede to the withdrawal request made by the Player in this regard until the Player’s identity, age and place of residence have been verified (for example by means of an identification documents mentioned in the term 84).

86.  Withdrawal requests shall be processed immediately.  Stakers maintains a target of forty-eight (48) hours for the processing of pay-outs but does not hold itself liable for a specific period of time in this regard.

87.  Withdrawals from a Player’s Account can only be addressed to the person registered on the Player’s Account and as per the conditions specified on the Internet Site. Withdrawals shall be made through the same route from which the funds originated with the exception of those cases where the payment solutions used by the Player do not offer redirection of pay-outs to the same route (such as MasterCard). In those cases where redirection of pay-outs to the same route is not possible, We shall not accede to a withdrawal request prior to ascertaining that the alternative route through which the withdrawal shall be effected pertains to the same person holding the Account.

88.  Players who deposited but did not place any bets, or only made a deposit to receive free spins, cannot withdraw any money from their Account. A Player always needs to have placed at least his deposit amount in bets before he or she is able to withdraw the money.

Bonuses

89.  Bonus credits can be placed into a Player’s Account as part of a marketing campaign.

90.  Bonuses are regulated by separate Bonus Terms and Conditions that may be applicable from time to time.

90.2.  No deposit bonuses are capped 3X of the bonus amount.

Errors

91.  Should funds be added to a Player’s Account in error, it is the Player's responsibility to notify Us of the error without delay. Any winnings subsequent to the error and prior to the notification of Us, provided they are linked to such error, shall be deemed invalid and returned to Us.

92.  Any Bet that is wrongly settled due to any reason(s) such as technical failure or “palpable error” or the incorrect entry of a result, will be changed in accordance with the rules set in these T&CsA palpable error for these purposes includes, a software error, a human error, system failure or failure of a service provider.  

93. Stakers is not liable for any downtime, server or other technical disruptions, lagging or any types of disruptions which might arise whilst You are making use of the Internet Site(s) or whilst you are benefiting from our Services or products. If We determine that any refunds are to be effected, they shall be given on a case by case basis and at our sole discretion.

94.  In addition, we shall not be held liable for any damages or losses which may arise out of or in connection to any downtime, server or other technical disruptions, lagging or any types of disruptions which might arise in operation or transmission, the Internet Site(s) or its content, loss or corruption of data, communication or lines failure, any individual’s misuse of the site or for any other damages or losses which may arise.

95.  In the event that a Game is started but miscarries due to a failure in Our system, We shall refund the amount wagered in the Game to you by crediting it to your Account or if the Account no longer exists, by paying it to You in an approved manner; and if You have an accrued credit at the time the Game miscarried, credit to your Account the monetary value of the credit or, if the Account no longer exists, pay it to you in an approved manner.

96.  In the event that a game is started but miscarries due to a failure deriving from Your system or deriving from a network error, We shall refund the amount wagered in the Game to You by crediting it to your Account or if the Account no longer exists, by paying it to you in an approved manner. If the Game was completed from the server system, We shall treat the Game as fully completed. This includes the withdrawal of the amount wagered and granting of all winnings that were produced as Game outcome. This may also include the granting of all winnings during bonus games that may have been granted as the outcome of the aborted game.

97.  In the event that Our system malfunctions, all Wagers shall be declared void.

98.  If due to a technical error, winnings are not credited to your Account, You must stop playing immediately and inform Us so that the Game transactions may be examined and rectified accordingly.

Changes to Account Balance by Third Parties

99.  Stakers cannot be held liable for changes to a Player’s Account balance due to someone else participating in the Games using that Player’s Login and Password. 

Credit/Debit Card

100. Players may only use their own credit /debit card to effect payments into their account. Stakers moreover reserves the right to close an account, ban a Player and retain any funds where a Player is reasonably suspected as being involved in the fraudulent activity such as, but not limited to: the use of stolen or falsified credit / debit cards or account numbers, forgery, Player’s collusion and the submission of documents which are forged, stolen or otherwise misappropriated. 

Financial Information/Documents

101.   Stakers hereby ensures the security of all financial information on the Player and financial documents whether relating in/directly to the transactions affected between the Player and Us or between Us and the relevant tax authorities.

Proof of Payments

102.    The Player acknowledges that We reserve the right to request proof of payments to Player’s Account for all alternative payments, at any moment. Stakers reserves the right to request the Player’s bank account numbers at any time.
Processing Fees And Other Costs - Deposits 

103.    Administrative fees for the deposit by the Player into the Account vary depending on the deposit method chosen.  Full details of any administrative fees shall be set out on the Internet Site.  

104.    Stakers shall not impose any administrative charges associated with deposits in the Account over and above the administrative charges levied by the payment services provider chosen by the Player. 

105.    In all cases, fees for deposits by the Player into the Account will never exceed three percent (3%). 
Processing Fees And Other Costs - Withdrawals 

106.    Stakers does not impose any administrative charges upon payouts from the Account. 

107.    Any administrative charges associated with withdrawals are charges imposed by the payment services provider chosen by the Player and are to be charged to the Player. 

108. The Player may by utilising options on the Website, by written notice or by electronic notice to Stakers make use of the following functionalities:

  1. the setting of a limit to restrict the amount of money that may be wagered within a specified period of time;
  2. the setting of a limit to restrict the amount of losses which may be incurred within a specified period of time;
  3. the setting of a limit on the amount of time the Player may play in any one session;
  4. self-exclusion which enables a Player to temporarily or permanently exclude themselves from access to their Account. Once this option has been confirmed, a self-excluded Player will be unable to log in to their Account under any circumstances until the specified period of time has expired; 

For Curacao registered Players, the maximum freeze periods cannot exceed six (6) months.

For GB Players, the minimum period of self-exclusion permitted is six (6) months.  By option a self-exclusion period of 5 years or more can be selected.  At the end of the self-exclusion period, the self-exclusion will remain in place for 7 years unless the Player makes a positive request to gamble again.  If a Player wishes to commence gambling again, contact must be made by telephone and a one-day cooling off period will be applied before the Player can gamble.  Following a self-exclusion request the Player’s account will be closed and any funds held in the account will be returned to the Player.  The Player’s contact information will be removed from any marketing database held by Stakers within 2 days and Stakers will take reasonable steps to prevent marketing material being sent to the Player.

109.   A Player who has set a limit or exclusion may change or revoke the limit or exclusion by written notice or electronic notice given to Stakers.  For GB Players a minimum 24 hour cooling-off period will apply which will require the Player to confirm the request at the end of this period, to increase a deposit limit.

110.   (Subject to the above regarding GB Players only) a notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after Stakers has received the notice.

111.   (Subject to the above regarding GB players only) A notice reducing a limit or increasing the exclusion has effect immediately after it is received by Stakers.

112.   Stakers shall not accept a Wager from a Player contrary to a limit or exclusion set by the Player under this Agreement.

Bet Acceptance Rules

113.   All Bets are accepted only in accordance with the terms of these Terms and Conditions.

114.   All Bets are accepted in accordance with the Betting Line.

115.   A Bet is deemed as accepted only when registered in the Stakers’ server. If You are in any doubt as to whether a desired Bet has been successfully accepted and is therefore valid, it is recommended that you check your transaction history.

116. Stakers reserves the right to refuse or limit Bets from any person, for any reason and without prior explanation as well as the right to refuse registration on its website. In cases of apparent violation of any rule(s) by the customer or any other wrongdoing, We reserve the right to close an existing account and a refund on any existing Bets will be paid.

117.   All Bets are accepted up to the commencement of an Event. With the exception of live Bets. Any Bet placed after the said commencement will be cancelled and a refund will be paid. In a multiple Bet or system Bet, any selection which is included after the start time of the Event, with the exception of live Bets, will be excluded from the Bet.

118.   The date and time specified for each Event featured in the Betting Line relates to the time when all Bets for that particular Event will stop being accepted. The date and time do not necessarily relate to the start time of the Event. The incorrect date and time listing next to an Event does not provide grounds for Bets that have already been placed on the event to be cancelled. This excludes Bets placed after the event has started, as specified in these Terms and Conditions. With the exception of live Bets, in a multiple Bet or system Bet, any selection which is included after the start time of the Event, will be excluded from the Bet.

119.   Arbitrage Betting is strictly prohibited. If Stakers has reason to believe that the User has placed any Bet(s) in violation of these T&Cs, all Bets will be cancelled and a refund will be paid. Stakers, may take further action as foreseen in these T&Cs and as is considered appropriate.

120.   The minimum Stake accepted for Bets placed shall be as follows:

Currency

Minimum Stake

Swiss Franc (CHF)

0.1

Russian Ruble (RUR)

10​

Euro (EUR)

0.1

Pounds Sterling (GBP)

0.1

 

121.   Any Bet placed cannot be changed or cancelled by the customer under any circumstances. We reserve the right to cancel any Bet which is placed online, in violation of any of the rules stated in these T&Cs.

122.   Any Bet placed cannot be changed or cancelled by the customer under any circumstances. We reserve the right to cancel any Bet which is placed online, in violation of any of the rules stated in these T&Cs.

123.   The maximum total Odds of any multiple bet is 500.00.

124.   Stakers reserves the right to limit the maximum and minimum amounts accepted on any Event, to restrict the acceptance of repeated Bets on the same outcome from the same User, as well as to introduce or remove any restrictions for any User without prior notification or explanation.

125.   Repeated bets on similar outcomes, such as Team A to win the event, to score the first goal, to win the first half, to win with a handicap, may be refused.

Odds Amendments

126.   Bets are accepted if in accordance with the Betting Line and in accordance with the Odds offered by Stakers.

127.   Stakers reserves the right to amend the odds related to any Game before the start of the Game. However, the terms of all Bets that have been placed prior to such changes remain unchanged. The responsibility of checking the Odds on offer at the time a Bet is placed rests with the Player.

Game Cancellation

128.   Bets on the Games may not be cancelled by the Player if recorded on the Stakers’ servers.

129.   Stakers reserves the right to cancel any of the Games, whether before their start or during the continuance of such Game(s).

130.   If a Game is cancelled before the actual start of that Game is officially announced on the Internet Site, the Player’s buy-in and entry fee will be refunded to the Account and the Player will be returned to his former status. 

131.   If a Game is cancelled after the starting time of that Game but before the outcome is decided, (e.g.: due to a technical failure or due to any other foreseen/unforeseen circumstances), whether or not within the control of Stakers, the Player’s bet will be refunded to the Account and the Account will be returned to its former status.   In the event that the Player accrues credit at the time the game miscarries, Stakers shall credit to the Account the monetary value of the credit or, if the Account no longer exists, pay it to the Player in an approved manner;

Results of Games

132.   Once the Games have finished, their result cannot be changed nor cancelled. We retain the right to accept, not to accept or to partially accept Games results.

Winnings

133.   The maximum amount accepted for Bets or with regards to payments in other currencies (except GBP) are determined by the exchange rate against the EURO (€), established by Stakers on the day the Bet is placed.

134.   Winnings will only be remitted by Stakers to the name and address of the bearer of the Account as it exists in Staker’s records.  Winnings will be credited to the User Account following confirmation of the final result. 

135.   A Game shall be considered as having been won if it is listed on the Player’s Games list/on Staker’s Game server(s).

136.   The Player agrees that a Company may feature winners on its Internet Site by including the Player’s username and the amount won.

137.   The settlement of a confirmed Bet may only be calculated following the completion of the final Event included in it, regardless of the results of previously completed Events listed on the betting receipt.

Conflict in Results

138.The Player understands and agrees that Stakers’s records shall be the final authority in determining the terms of his participation in the Games, the activity resulting from there, the circumstances in which they occurred and the results. Hence, You understand and accept that the settlement of any conflict between the User and Us will be determined based on the records kept by Stakers.

Fraudulent Activity

139. Stakers has a zero tolerance policy towards inappropriate play, bonus abuse, player’s collusion and fraudulent activity. If, in Our sole determination, the Player is found to have cheated or attempted to defraud Us or any other User of any of the Games in any way including, but not limited to, game manipulation or payment fraud, or if We suspect the Player of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), We reserve the right to suspend and/or close the User Account and to share this information (together with the Player’s identity) to other online gaming websites, banks, credit card companies, and appropriate agencies.

140. Stakers will not be liable for any loss or damage which a Player may incur as a result of any prohibited practices, and any action We take in respect of the same will be at our sole discretion.

141.   We reserve the right to take legal action relating to any cases of fraud related to either online financial transactions and/or the placing of Bets.

Competitions and Promotions

142. Parts of the Internet Site may from time to time contain promotions, tournaments or similar and related activities offered by Us or by third parties. Any specific additional terms and conditions for participation in any such promotions, tournaments or similar and related activities will be specified on the relevant part of the Internet Site from time to time (“Terms of Participation”). By entering or participating in the relevant promotions, tournaments or similar and related activities, a Player agrees to be bound by those Terms of Participation in addition to these T&Cs and in the event of any conflict or inconsistency, the Terms of Participation will prevail. Stakers specifically retains the rights, at any time and without notice, to remove, alter or add to promotions, tournaments or similar and related activities on the Internet Site without liability to the Player.

Bonus Abuse

143. The Player shall not under any circumstances undertake any form of Bonus Abuse. Stakers reserves the right, in case of abusive behaviour on the Player’s part as related to bonus credits and/or to promotional offers by Us, in its sole discretion, to rescind or block User Account created to that end, as well as their transactions.

144.   In connection with the specific terms of the above promotions, bonus and special offers, We further reserve the right to withhold any withdrawal amount from Your Account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that You are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.

145.   We may deem a Player's behaviour as amounting to “Abusive” including but not limited to the cases listed hereunder :

  1. if the Player provides registration information that is false or incorrect;
  2. if the Player creates multiple accounts or uses IP hiding software, as only one (1) Account per household, person or IP is allowed (unless awarded prior email approval by management);
  3. if the Player (tries to) deposit from a bank account which name or Account does not match the name on the credit card(s) or bank account;
  4. when the player is from countries prohibited for promotions and obtained one or prohibited to play in general online by jurisdiction;
  5. if different Players share the same payment solution (for example two Players who make withdrawals or deposits to the same Neteller account);
  6. if, intentionally or unintentionally, the Player has permitted another player to play on their personal account;
  7. if, while using a promotional offer, a Player utilizes a gambling and betting pattern (e.g. Player uses an even bet pattern while betting on roulette games), uses robots or other devices that distort the normal game or if Player participates in Player’s collusion (i.e. Before any withdrawals are processed, the User’s play will be reviewed for any irregular or unusual playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play for bonus play-through requirement purposes include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the User’s total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met. Should Stakers deem that irregular game play has occurred, we reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses);
  8. if a Player builds a balance while playing any other game or games that are not slot games and thereafter change their game play to generate wager requirements on slot games;
  9. if a Player is registered or known in any of our partner casinos or software suppliers for previous fraud, abuse or misbehaviour; and/or
  10. if a Player has disputed charges for ("charged back") any of the money deposited into their account or any of our partner or software supplier casinos;.

146.   Furthermore, if upon such review, the Player practices have been deemed to be “Abuse”, We have the right to take the following actions, at our sole discretion, against such abusers:

  1. all funds in any account/s belonging to such Player will be withheld and any pending bonuses or payouts will be voided;
  2. abusing Players accounts may be terminated immediately; and/or
  3. players found to be abusing promotions may be barred from receiving further promotional offers.
Software
End-User Licence

147. By playing on our Internet Site You are being granted a personal non-exclusive, non-transferable licence to use the Software, according to these T&Cs.

148. The Player shall not commit any act or adopt any kind of behaviour that could damage Stakers’ reputation, and the Player acknowledges that the use of the Internet Site, the Games and/or the Software is at his sole discretion and risk.

149. You are not allowed or permitted to:

  1. translate, decompile, reverse engineer, modify, disassemble, create derivative works based on, or otherwise modify the website and/or the Software;
  2. translate or Copy any user documentation provided "online" or in electronic format;
  3. sub-licence, rent, assign, loan, lease, copy or transfer (except as expressly allowed elsewhere in this agreement), your licence to use the Software or make or distribute copies of the Software in any way;
  4. reverse engineer, disassemble, decompile, modify, adapt, translate, make any attempt to discover the source code of the Software or to create derivative works based on the whole or on any part of the website and/or Software; and/or
  5. enter, access, hack or attempt to enter or access or hack or otherwise bypass our security system or interfere in any way (including but not limited to, robots and similar devices) the Online Casino and/or the Website or attempt to make any changes to the Software and/or any features or components there.
Software Interruption

150. In the event of any kind of Software interruption due to any type of problem, We reserve the exclusive right of requesting a screenshot.

151. Stakers reserves the right to suspend the services and the operation of the Internet Site for any reason including failure of the Internet Site due to viruses or bugs or other malfunction, installation of updates to the Internet Site and maintenance.  Provided that Stakers is not responsible to provide an emergency network, system, or similar emergency services.

Warranties, Representations and Disclaimers
Warranties and Representations

152. It is hereby being specified that Stakers makes no representation, pledge or warranty (either explicit or implicit, including but not limited to warranties for accuracy, fitness of purposes or non-infringement) that the content of these T&Cs is accurate and/or suitable for any particular purpose other than in so far as those warranties which cannot be expressly excluded under the Governing Law of these T&Cs.

153. Use of this Internet Site is entirely at the User’s risk. The Internet Site, its content and the system therein are provided on an ‘as is’ basis with no warranties, assurances, engagements, or any declaration, explicit or implied, legal or other. Stakers hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and/or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of services and of the Internet Site in respect to the failure to respect governing rules and laws.

154. Stakers does not guarantee that the Services or the Internet Site are authorized, and that the operation will fully satisfy the User, that it is entirely secure and exempt from error, that it is updated regularly, that any software defect is regularly corrected, that it is uninterrupted, that the services or the Internet Site are virus or bug free, or that they are continually operational, that they are adequate, that the material is reliable, or that all other information obtained by way of the service or that all results are adequate and reliable.

155. The Internet Site may contain links and references to third party websites/adverts/content. These are provided for the convenience and interest of the User and on the part of Stakers this implies neither responsibility for, nor approval of, information contained in these websites adverts/content Stakers gives no warranty, either express or implied, as to the accuracy, availability or content of information, text or graphics which are not under its domain. Stakers has not tested any software located on other websites and does not make any representation as to the quality, safety, reliability or suitability of such software.

Loss or Damage

156. Stakers is in no way responsible for any loss or damage, direct or indirect, that You or a third party might have suffered as a result of Your use or the third party’s use of the Internet Site, including but not limited to damages caused by a commercial loss, a loss of benefits, a loss on anticipated profit, interruption of business, loss of commercial information, or any other pecuniary and or consecutive loss.

157. Without limitation to the generality of the preceding clause, no responsibility is being acknowledged or accepted hereunder for, inter alia, the following matters:

  1. mistake(s), misprint(s), misinterpretation(s), mishearing(s), misreading(s), mistranslation(s), spelling mistake(s), fault(s) in reading, transaction error(s), technical hazard(s), registration error(s), manifest error(s), Force(s) Majeure and/or any other similar mistake(s)/error(s);
  2. violation of the Stakers’ rules;
  3. criminal actions;
  4. advice, in whichever form this is provided, provided by Stakers;
  5. financial risk and loss, including, but not limited to variances in exchange rates; and/or
  6. legal actions and/or other remedies;
  7. loss or damage that You or a third party might have suffered as a result of Your use or their use of the Internet Site, its content or that of any link suggested by Stakers;
  8. loss or damage that You or a third party might have suffered as a result of any modification, suspension or interruption of the Internet Site;
  9. loss or damage, including but not limited to a loss of profit, as a result of improper functioning of the Internet Site, any delay, interruption, transmission, loss or corruption of data, improper functioning of the means of communication. In the event that the malfunction of the Internet Site results in profit, whether it be collected or credited to a User Account Stakers reserves the right to claim all gains that You may have benefited from as a result of one of those malfunctions, and You would be obliged to immediately reimburse Stakers the amount collected and to inform Us of the malfunction. We reserve the right, at its sole discretion, of directly deducting from Your User Account an amount equal to that which You may have received in error.
  10. criminal use of the Internet Site or of its content by any person, of a defect, or omission or of any other factor beyond our control;
  11. any use made of the Internet Site due to someone else accessing the private areas (principally the Player’s Account) requiring Login and Password using a User’s nickname, or Login and Password details; 
  12. in case of discrepancies in the systems or in the means of communication, due to viruses or bugs as it relates to the Account regulations or all other parameters that make up the Internet Site, any damage, costs, expenses, losses, or claims brought about by said discrepancies;
  13. any act or omission by an internet provider or of any other third party with whom You may have contracted in order to have access to the Stakers’ service and or Internet Site. In case of litigation between the internet provider and Yourself, We cannot be a party to the suit, and such suit shall in no way affect the User’s obligations under these T&Cs; and
  14. any claim arising as a result of damages incurred by a User due to the content of any material posted by another User on the Stakers’ Internet Site.
Limitation of Liability before a Court of Law

158. To the extent permitted by the Governing Law, in the event that Stakers is found liable in any way, by a Court of Law and/or a similar authority, with legal competence and/or jurisdiction over Stakers, then the Stakers’ liability is limited to the amount of the net winnings, relating to the particular Player in that calendar year. Alternatively, when relevant and applicable, the amount recorded in the Stakers’ Account or the amount transferred into or out of the Stakers’ Account, whichever is the lesser.

Term and Cancellation

159. These T&Cs are effective immediately after clicking on “Yes, I accept the terms and conditions” and remain valid until it is cancelled in accordance to the conditions stated herein.

160. You can close your Account at any time in writing to Stakers under the condition that You have no outstanding amounts with Stakers, for any reason. The cancellation of your Account becomes effective only after You have received a notification in writing from Us confirming the cancellation. From the moment when your Account is closed, You will no longer be authorized to use the Services and to play the Games, and You are under the obligation to destroy all documentation, related to the service or to the Software, under Your possession, in Your power or under Your control.

161. Immediately following the closure of your Account, Stakers is bound to reimburse the integral amount indicated in Your Account, only after the deduction of any amount owed to Us, if any.

162. The closure of your Account shall not be the cause of prejudice to any other right or engagement of either party in regards to any violation stated herein or any other violation.

163. All existing obligations between the parties to these T&Cs will be null and void after the closure of your Account, and for whatever reason, except if provided otherwise, under the reserved rights and obligations accepted prior to the cancellation.

Miscellaneous Provisions
Complaints

164. Players may address their complaints via email on [email protected] Stakers will do its utmost to resolve a reported complaint at the earliest.  A complaint will be dealt with in line with Stakers written complaints procedure which is available on the website and can be provided by e-mail on request to [email protected] 

165. Objection or complaints concerning the operation of Games have to be presented before the beginning of the event on which bets are being placed.

166. The User is hereby acknowledging and accepting that any complaint or contest made by the User more than 30 days after the date of finalisation of the transaction which is the subject of the complaint in question will not be taken into consideration, and shall have no value.

167. Stakers will not consider any claims or disputes on Games to be valid unless the said Games are directly registered in the Stakers’ database files or records.

168. Should the Player not be satisfied with the resolution of complaints by  Stakers, a further complaint may be addressed to:

  1. the Malta Gaming Authority address in the event the event has happened under the jurisdiction of Malta: Malta Gaming Authority Building SCM 02-03, Level 4, SmarCity Malta, Ricasoli SCM 1001 or email address: [email protected];
  2. For GB players only, any unresolved dispute may be referred to IBAS for alternative dispute resolution using the adjudication form at http://www.ibas-GB.com/adjudicationForm.php 
  3. alternatively Stakers may use Online Dispute Resolution form here
    (link to webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage); and
  4. Curacao eGaming, in the event the event has happened under the jurisdiction of Curacao.

169. Stakers is in no way responsible for the investigation or the initiation of a complaint made by a User against another User for any reason, including but not limited to, the conditions in these T&Cs. 

170. Stakers in its sole discretion can decide to act against any person suspected of illicit actions or of wanting to violate the conditions of these T&Cs.

Prohibition for Employees

171. No employees, executives, managers, directors, consultants, or agents in our branches or affiliated companies, or any of its providers or sellers, can participate in any Games during their term of employment and/or engagement. Stakers’s employees, or anyone else having access to inside information are not allowed to use the services of the Internet Site. This is to prevent any potential abuse of inside information. To this end no officers, directors, employees, consultants or any other persons conducting business or engaged with Stakers shall be allowed to open an Account with Us during their term of engagement. Stakers undertakes to use all reasonable endeavours in this regard to enforce such restriction and proof of such attempts shall result in steps being taken by Us that shall have repercussions upon the contract existing between the employee or other officer and Stakers.

172. No Relatives of employees, executives, managers, directors, consultants, or agents in our branches or affiliated companies, or any of our providers or sellers, are allowed to play on the Internet Site or are authorised to use the Software directly or indirectly. 

173. If clauses 171 or 172 are breached, Stakers reserves the right to close the said Account immediately and to cancel payment on any gain.  This shall take place without any prejudice to the rights that Stakers has against the breaching person in terms of the employment or any other contract between the parties. 

Chat Rooms

174. Through the Internet Site, Stakers will operate a forum and/or community services, intended to offer a fun and pleasant experience to the Players (hereinafter referred to as “Chat Room” or collectively as “Chat Rooms”). Any abusive and obscene language in the Chat Rooms shall not be tolerated, and the Players who persist on using offensive language and/or who repetitively breach the rules with respect to the Chat Rooms as enshrined herein and/or as applicable under the Governing Law shall have their chat privileges revoked and/or their registration cancelled.

175. Chat Rooms are moderated and without prejudice to the freedom of expression Stakers reserves a right to delete, move or edit, at its sole discretion and without prior notice, content that it deems to amount to offensive behaviour or to be in violation of these T&Cs and/or any laws or regulations under the Governing Law; provided however that such right does not amount to the commitment and/or obligation of Stakers to generally monitor the content of the Chat Rooms or to actively seek facts or circumstances indicating any illegal activity. Failure by Stakers to remove particular material shall in no circumstance be understood as an endorsement nor acceptance of such material by Stakers. Should any Player be of an opinion that particular content posted by another Player is in violation of these T&Cs, Governing Law or infringes his rights, he can inform Stakers thereof .Upon the receipt of such notification, Stakers may, in compliance with the Governing Law, remove the respective material. At all times, the Players shall remain solely responsible for any content or material they had posted on Chat Room.

176. The following shall be strictly prohibited in the Chat Rooms:

  1. posting of defamatory, libellous and slanderous contents or contents containing vulgar or abusive language;
  2. posting content that infringes or otherwise interferes with the intellectual property or other rights of third parties;
  3. posting content that is prompting others to illegal or illicit activities or whittles away thereof;
  4. posting content that is prompting others to develop gambling addiction or whittles away thereof;
  5. collusion of Players through the use of the Chat Rooms or separate chat as a case may be;
  6. posting of marketing content;
  7. posting of links resolving into websites containing illegal content or content against morality and ethics; and
  8. posting of content that is otherwise against the Governing Law.

177. All conversations are logged and recorded. The content stored on Stakers’s servers is not meant for permanent or temporary archival purposes. Therefore Stakers may, but is not obliged, to maintain back-up copies of any material posted in Chat Rooms. Stakers reserves a right to impose a limit on the maximum storage capacity for each Player.

178. The Stakers shall not consider any claims or disputes on the interactions within the Chat Rooms to be valid unless said interactions are directly registered in Stakers’s database files or records.

179. With respect to the Chat Rooms, Stakers  shall act as a purely technical and passive intermediary, which did not initiate transmission of any of the information contained in Chat Rooms and did not choose the author nor the recipient of such information. Stakers shall not be responsible nor held liable for the information posted within the remit of the Chat Rooms. Without prejudice to the foregoing, Stakers reserves the right to report to the relevant authorities any suspicious chats or any alleged illegal activity undertaken with respect to the Chat Rooms and shall grant to such authorities upon request information enabling the identification of persons in question (e.g. Players) as provided in the Governing Law.

180. Stakers reserves the right to remove the Chat Rooms without prior notice, in particular if the Chat Rooms are being abused.

Intellectual Property

181. The Internet Site is intended solely for personal and non-commercial use by Players. In any event, no one is authorised to copy, modify, tamper with, distribute, transmit, display, reproduce, transfer, upload, download or otherwise alter the content of our Internet Site. 

182. Any unauthorised downloading or copying of any material contained in the Internet Site as well as the design of the Internet Site itself may be considered as a violation of applicable intellectual property rights within the European Union.

183. You are not the owner of the Software; the Software is owned and is exclusive property of Us, the licensor, an associate, or a third party software provider company, (the "Software Provider"). The Software used and offered, and associated documentation which have been licenced to us, are proprietary products of the Software Provider. And it is protected through the world by copyright law. Stakers is the sole owner of the trademark Stakers and the Stakers logo. Any unauthorized use of any URL containing Stakers and or the Stakers logo may result in prosecution. Your use of the Software does not allow you or grants you any right of any intellectual property right in the Software. 24Bettle is the owner or the rightful licencee of the rights to the technology, software and business systems used within this Website; this also includes, but is not limited to the special promotional software and intellectual property if this concept. The contents and structure of Stakers Website pages are subject to copyright © and database right in the name of Stakers. All rights reserved. The copyright in this Website including all text, graphics, code, files and links belongs to Stakers and the site may not be reproduced, transmitted or stored in whole or in part without Stakers written consent. This accord applies only to the grant of the licence to use the Services, websites and/or Software.

Type of Relationship

184. These T&Cs are not intended to create any partnership, agency or joint venture between Stakers and the Player.

185. In all cases and for all intents and purposes of these T&Cs and law, each of Stakers Malta and Stakers Curacao act and/or undertake obligations severally.

Breach of T&Cs

186. In accepting the terms of these T&Cs, You are bound to integrally indemnify Us, to defend Us and to exonerate Us, on demand of any complaint, responsibility, damage, loss, cost or expense, including, but not limited to, all legal or other fees that we shall bear as a result of breach of these T&Cs, a violation of the Stakers’s laws, rules and or rights or of those of a third party, to any use of the service and/or Software with Your Login and Password, whether it be with Your knowledge or without it, as well as any acceptance of profit on Your part.

187. Without prejudice to the generality of the preceding clause should a claim be brought against Stakers as a result of actions performed by You or content or information posted by You on the forum and / or community, You will indemnify and hold Us harmless from and against all damages, losses and expenses of any kind related to such claim.

188. If You fail to adhere to any of the conditions of these T&Cs or if We reasonably suspect that You are failing to comply with any of the conditions of these T&Cs, Stakers reserves the right, and all remedies at its disposition, and at its sole discretion, to block Your User Account and will have the right of bring suit against You at its sole discretion.

Legal Compliance

189. Players are advised to comply with applicable legislation in the jurisdiction in which they are domiciled and/or resident. Stakers accepts no responsibility for any action taken by any authority against any Player.

Law & Forum

190. These T&Cs shall be governed by and construed in accordance with the Governing Law without giving effect to conflicts of law principles. The parties submit to the exclusive jurisdiction of the country of Malta for the settlement of any disputes arising out of concerning these T&Cs. These T&Cs will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. 

191. Any dispute arising from or in relation to these T&Cs shall be subject to the exclusive jurisdiction of the Applicable Court.

Problem Gambling

192. Stakers is committed to endorsing responsible wagering among its Users as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.

193.  Stakers’ Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices. https://stakers.com/en/info/help/responsible-gambling/

Severability

194. If any provision contained in these T&Cs shall be held by any Court of Law or other competent authority to be void or unenforceable in whole or in part, these T&Cs shall continue to be valid as to the other provisions thereof and the remainder of the affected provision.

Headings

195. Headings are intended for clarity and to facilitate reading of these T&Cs. They are not intended as a means of interpretation for the content of the paragraph that follows each heading. Headings are not intended to bind Stakers in any manner whatsoever.

Waiver

196. Any waiver by Stakers of any breach by any User of any provision of these T&Cs shall not be considered as a waiver of any subsequent breach of the same or any other provision of these T&Cs.

Contact Information

Stakers can be contacted by sending an email to [email protected].

The following territories are restricted for NetEnt games:

Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom.

In addition to the above it is not permitted to offer Guns & Roses, Jimi Hendrix & Motörhead in the following countries:

Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine

Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries:

Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

 

Due diligence / Know your client

Due to constantly developing regulations on the prevention of criminal activities and money laundering, and terrorism financing, Stakers strictly implements anti-money laundering (AML) guidelines and procedures.

Due diligence (DD). Company`s

customers should be subject to an DD process and record keeping.

Anonymous Accounts. Anonymous or ‘nominal’ account records are not permitted. Any existing anonymous accounts or accounts believed to be ‘nom de plume’ or that have inconsistent identification should be subject to appropriate due diligence to establish the identity and bona fides of the account holder at an early opportunity.

Duplicate/Multiple Accounts. Many customers wish to operate parallel accounts in order to segregate their gambling spend. Notwithstanding this activity, licence holders must be able to identify and associate ‘linked’ accounts that may belong or be under the control of the same person

Politically Exposed Persons (PEP). Company are required to make provision, on a risk sensitive basis, to respond to any attempt to gamble by any qualifying Politically Exposed Persons, i.e. any person holding significant public office (or who has held it at any time in the preceding year), having access to public funds or in a position of influence. PEPs include the readily identifiable family and associates of such persons. A risk based approach should be applied based on the value and scale of gambling and the location of such customer.

While we respect and honour the confidentiality of our clients, we are committed to undertaking thorough due diligence. As part of enhanced due diligence policy, know your client (KYC) policy is based on principles of partnership: if we know and understand our customers, they know and understand us. In case of enhanced due diligence clients could be invited to provide below listed documents to comply with our KYC policy (copy of the passport and utility bill or bank statement). Stakers reserves the exclusive right to unilaterally decline any clients' application and/or terminate further provision of services without any statements or explanations to the client in case of breach of KYC policy.

 

Licensor Complaints

[email protected]