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Payment Method Restrictions
Which payment methods are valid when claiming my bonuses?
The Influence of Third Party Agencies
What checks are being made and do they use any third party agencies?
Personal Data Transparency
Will they inform me about the automated checks being performed?
Social Media Communication
Will my financial disputes and complaints be answered on the social media profiles?
Are my banking transactions with the bookmaker private?
Withdrawal Timeframe & Common Complaints
How fast are the withdrawals and what do stakers complain about the most?
Player-Friendly Withdrawal Limits
What are the minimum and maximum withdrawal limits available?
Withdrawal Options & Additional Costs
What are my banking options when withdrawing my funds and do they add fees?
Regulatory Check Transparency
Are they clear about the Source of Funds and Source of Wealth procedures?
Support Speed & Resolution
How fast do they reply to my general queries?
Live Chat Access
Is the online live chat tool available on the site?
Support Team Competency
How quickly will the support team reply to complex queries?
Level of Technical Expertise
Are the support agents sufficiently trained to answer technical queries based on odds, margins, and markets?
Unregistered Staker Support
Will the customer service team interact with unregistered stakers and will I get a free bet?
Professional & Friendly Service
What type of response will I get when requesting a bonus from the service team?
Customer Service Knowledge
Will the agents provide the correct information about payment limits when compared to the terms and conditions on the website?
Willingness to Help Out
Will the support representatives help me navigate around their website?
Does the support team have a high tolerance level for repeated bonus requests?
Onsite Support Efficiency
How efficient is their onsite Helpdesk compared to the competition?
Up or down